THERE’S MORE TO WORLD-CLASS HEADSET DEPLOYMENTS THAN JUST WORLD-CLASS HEADSETS.

CUSTOMER EXPECTATIONS ARE CHANGING

buying a full UC solution include HEADSETS*

50-70%

25% of companies will deploy cloud telephony platforms in

2015***

A GROWTH OF OVER

17%

* -Frost & Sullivan - Analysis of the Global Contact Center and Office Headset - Market Headsets Continue to Gain Importance in the UC Space, April 2014** -Global Research – Enterprise Computing in new PC Era – 2014*** - Nemertes Research - 2015

60% of IT Decision

Makers believe that

USING THE RIGHT HEADSET plays a major role in successful UC deployment**

33% of companies with 250-2500Employees are evaluating

cloud based telephony solutions***

3

JABRA ASSURED SERVICES

JABRA 360 SERVICES

JABRA ADVANTAGE ON DEMAND

JABRA SOFTWARE SOLUTIONS

WHY IS THIS GOOD NEWS FOR YOU?

New business opportunitiesLess competition Greater visibility and importance

JABRA XPRESS AS A BILLABLE SERVICEREMOTE MASS DEPLOYMENT & HEADSET MANAGEMENT

An industry-first configuration and information tool

Based on standard Microsoft technology (MSI/WMI)*

Fully integrated solution

WHAT IS JABRA XPRESS?

A package can include:

Device firmware

Single Jabra Direct components

Headset asset management component

Remote device configuration

WHAT CAN JABRA XPRESS DO FOR YOUR CUSTOMER?

Faster deployment at lower cost

Enhanced productivity and user/customer satisfaction

Improved ROI and service-life of products

Ensure compliance with corporate policies and legislation

Control of end points on THEIR network – NO Surprises!

WHATS THE VALUE PROP FOR YOUR CUSTOMERS?

Mass deploymentDeployment of headset software applications and user-specific settings

Diagnostics/Asset managementCompany’s portfolio of Jabra audio endpoints and installed firmware

Productivity-enhancing firmware updates Jabra Value Packs 1-2 times/year with new features, drivers for new softphones, etc…

Change of settingsRemote update of settings and drivers

HOW ABOUT SOME EXAMPLES??

IS THERE A SMART WAY TO DEPLOY SOFTWARE AND SETTINGS FOR 250 HEADSETS?

ER

DEPLOYMENT OF UPDATES

XPRESS MICROSITE

Download MSI package to corporate deployment server

Schedule deployment of MSI package

2

Customize MSI file with Value Pack 3 for Jabra PRO™ 9470 and Jabra GO™ 6470

1

Extracting MSI package and updating headset

MS SCCM, Tivoli,Active Directories,Group Policies, etc.

Company DEPLOYM. SERVER

Task Traditional Jabra XPRESSWalk to desk (1 min/unit) 4.2h 0hFirmware update (4 min/unit) 16.7h 0.5h*Total initial deployment 20.9h 0.5h

THE ROI OF FIRMWARE UPDATES

Time study: Firmware update of 250 wireless USB headsets

Desk phone: Siemens OpenStageSoftphone: Microsoft LyncHeadset: Jabra PRO™ 9450Headset cabling: Done by usersHearing Protection: Enabled (85dB)

* Using Jabra XPRESS and standard Microsoft Deployment Software

Adjustment of settings

An MSI package is created to change settings for Jabra PRO™ 9470 users in Customer Service:

Mic Volume: High

ADJUSTMENT OF SETTINGS

XPRESS MICROSITE

MS SCCM, Tivoli,Active Directories,Group Policies, etc.

Customize MSI file with new settings1

Download MSI package to corporate deployment server

2

Company DEPLOYM. SERVER

Target deployment

Only Jabra PRO™ 9470 users in Customer Service need the new settings.

The IT manager use own deployment tool to define this user group

ADJUSTMENT OF SETTINGS

XPRESS MICROSITE

MS SCCM, Tivoli,Active Directories,Group Policies, etc.

Customize MSI file with new settings1

Download MSI package to corporate deployment server

2

Schedule deployment of MSI package3

Company DEPLOYM. SERVER

ADJUSTMENT OF SETTINGS

XPRESS MICROSITE

MS SCCM, Tivoli,Active Directories,Group Policies, etc.

Customize MSI file with new settings1

Download MSI package to corporate deployment server

2

Schedule deployment of MSI package3

User group: Customer Service

Company DEPLOYM. SERVER

Task Traditional Jabra XPRESSWalk to desk (1 min/unit) 1h 0hChange settings (1 min/unit) 1h 0.5h*Total initial deployment 2h 0.5h

THE ROI – ADJUSTMENT OF SETTINGS

Time study: Update of settings for 60 users

Desk phone: Siemens OpenStageSoftphone: Microsoft Office CommunicatorHeadset: Jabra PRO™ 9450Headset cabling: Done by usersHearing Protection: Enabled (85dB)Environmental settings: Open plan office (many headsets in a small area)

- Low range, Narrowband

* Using Jabra XPRESS and standard Microsoft Deployment Software

HOW MANY HEADSETS DO I OWN, AND WHAT KIND?

PC’s return the following information:- Jabra product Name & ID- Serial number (if available in device)- Firmware version (of base)- Configuration timestamp

ADD VALUE TO YOUR HEADSET BUSINESS

MEDIUM AND LARGE ENTERPRICES WITH:

TARGET AUDIENCE

PC MS WINDOWSPLATFORM

50+ HEADSETUSERS

USB AUDIO DEVICESFROM JABRA

HOW CAN YOU USE THE TOOL AS A JABRA PARTNER?

DOOR OPENER/QUALIFIER To Large Enterprise customers or SMBs remote mass deployment may be a prerequisite to get the audio device business

SELLING ON VALUE – NOT PRICEBy adding Jabra Xpress to your product offering, you sell a valued-adding solution

RETAIN CUSTOMERSBuild loyalty to you as a value-added provider of high quality solutions

TWO BUSINESS OPPORTUNITIES FOR JABRA PARTNERS

SELF-SERVICEEmpower your customers by providing them with online access to Jabra Xpress

YOUR SERVICESUse Jabra Xpress to configure MSI packages for yourcustomers

Scenario #1Your customer is facing a new headset installation / UC roll out

Offer Jabra audio devices including Xpress 3 months free of charge to save time mass deploying

remotely and boost end–user satisfaction with

a Plug-and-Play experience

YOUR CUSTOMER “SELF-SERVICE” CUSTOMER’S “IN HOUSE” IT MANAGES PROCESSES

Scenario #2Your customer changes communication infrastructure so audio devices need new configuration

Offer Jabra Xpress 12 months access at 3$ per user to ensure future–proof solution with free

product updates fast user adoption and ROI

through asset management

Scenario #1Your customer is facing a new headset installation

Offer your billable solution of Jabra audio devices incl. Xpress you configure MSI packages for

your customers (design customer configuration)

you enhance customer experience and grow loyalty

You define your price

YOUR SERVICES ADD VALUE TO YOUR HEADSET BUSINESS

Scenario #2Your customer experience slow adoption and has ROI concerns

Offer your billable solution of e.g. Jabra Xpress Asset Management

capabilities tailor your training offering

based on the AM report statistics You define your price

WHAT TO CHARGE DEPENDS ON A NUMBER OF FACTORS AND ABOVE ALL HOW BIG IS THE PAIN

The cost of your time spent

Hourly rate or consultancy fee

As service offering matures, convert to fixed price or subscription based offerings

WHAT DOES IT COST?

End-User Customers

MSRP $3.00 per seat, per year

Reseller Cost

SKU – 14501-08

Min. # of seats = 50

Existing Jabra Xpress customers will not be charged and will have access to Xpress on unchanged terms

Partners

ZIP, NADA, ZERO, NOTHING!

Jabra partners will not be charged If you use Xpress internally If you offer your own, billable Xpress

services

www.Jabra.com/xpress

Motion UC

Jabra Pulse

TODAY’S WINNERS ARE…..

Q&A