"A manager acts as an interface between the management and the employees"

- Dilip Kumar Mohapatra

VP, Global Learning and Development Tata Consultancy Services

"Employees need to understand developments that are taking

place in the organization and how it will affect them"

- Manuel D'SouzaVP-HR

Intelenet Global Services

The LeadersSaid it…

ROLES OF A MANAGER

ROLES OF A MANAGERACCORDING TO

MINZTZBERG :

COMMUNICATION…• Communication defined as an

exchange of facts, ideas , opinions or emotions to create mutual understanding.

• In reality, it is the sum total of directly or indirectly, consciously or unconsciously transmitted words, attitudes, gestures, actions or feelings.

CHANNELS OF COMMUNICATION

SPEECHES

MEETINGS

TELEPHONIC CONVERSATIONS

Facial expressionsGesturesMovementEye contactNodding the headPhysical expression

REPORTS

LETTERS

E-MAILS

C O M

M U

N I

C A

T I O

N

B A R

R I

E R

S

Tips to improve

communication

• Developing communication skills through dedicated need-based training programmes customised to various segments.

• Clarity and accuracy highlighting key points of message. • Brevity, relevance and completeness of the information.

The best communicators are those who make an effort to study and understand the audience profile and create communication strategy that would be most effective and pitch it at the right level with a clear purpose, the right content, embedded in the right context and delivered in the most lucid manner.

Continued…• Appropriateness of time, place, communicator and

communicant. • Creating and nurturing a culture of open communication.

• Effective listening , simplicity , honesty and frequency of communication are also very important.

• Communication skills through experiential learning, supported by various formal and informal communication platforms, especially through group/client presentations, meetings, media briefings, video conferences, conference calls, social gatherings, etc.

• “A good communicator keeps his communication simple and short.

• EFFECTIVE COMMUNICATION MAKES IT POSSIBLE FOR MANAGERS TO PERFORM THEIR BASIC FUNCTIONS OF PLANNING,

ORGANISING , LEADING & CONTROLLING. • COMMUNICATION IS AS IMPORTANT AS

DECISION-MAKING. GOOD MANAGERS COMMUNICATE WELL AND ARE EXCELLENT DECISION-MAKERS.