The Roles of Manager In Effective Communication

&How can effective communication

improve work place

By Edwin, Suet Yee, Leon, Jamie, Eric, Edin, Nicole

People Management

What is Communication?

• Conveying information through the exchange of thoughts, messages or information.

• One or more persons• Sender, Message, Receiver, Feedback• Verbal & Non- Verbal

• Thought: Ideas, information, message, feelings• Encoding: message sent in forms of symbols or

words• Decoding: translates words or symbols into

information that the receiver understands.

Communication Barriers • Noise, interruptions and interference • Retard or distort the message• Lack of common experience• Overuse of abstractions• Causing communication to be limited or fail

completely

Barriers to effective

communication

Physical barriers

Perceptual barriers

Gender barriers

Language barriers

Cultural barriers

Emotional barriers

Interpersonal barriers

• Staff : Leadership upon staff Giving out ideas Decision Maker Care for staff

• Superior : Give advice and suggestion on proposal Feedback on issues

Manager Roles in Internal

Communication

Manager Roles In External Communication

Shareholder • Ambassador Of The Company

Supplier • Decision Maker Of The Company

Customer• Person Who Solve Customer Problems

How can Effective Communication improve the work place ?

External

Customers-main source of company revenue-handling the guests complaints easily-act as media

Shareholders-gather information about investor concerns

Suppliers- Vital in daily operation of the company- Price reduction- Product needs and requirements- Continuity and flexibility of product supply

How can Effective Communication improve the work place ?

Internal

Employees- Relationship among the team- Productivity and output

Superiors- Provides clear perspective- Employees recognition- Employees coaching

Conclusion

Effective Communication

2-Way Communication

• Convey clear message

• Listen• Understand• Provide

feedback

6 C’s of a Communicator Clear

Complete

Concise

Concrete

Correct

Courteous

THANK YOU

For your time and attention