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Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses

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What are you doing with all the data you're getting from things like your CRM, your marketing automation system, and the Google Alerts you set up? Are you using it to find out more about your buyers so you can empower your full sales team to deliver the right messaging and content at the right time? If not, check out this deck!

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Page 1: Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses
Page 2: Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses

Follow  us  on  twi+er  

#RelevancyRocks  @postwire  @ilantern  

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Today’s  Presenters  

Charlie  Allieri,  CEO/Co-­‐founder,  iLantern  

Shawn  LaVana  ,  VP  of  MarkeEng,  Postwire  

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Page 4: Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses

Discover  

Connect  

Deliver  

Build  

Trust  

Sustain  

The  Value  of  Relevancy  

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Page 5: Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses

The  Value  of  Relevancy  

Email  opens  with  relevancy/implemenEng  trigger  data  –    500%  CTR  increase  –  via  iLantern    Phone  calls  with  relevancy  –  Great  Data,  Trigger  Selling,  Standard  AG  Calling  80%  Conversion  Rate,  6  Days  $900  per  Forecasted  Opportunity  –  via  AG  Salesworks  

   

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Page 6: Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses

A  Few  Key  Terms  

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An  event/s  that  has  occurred  in  any  given  company  that  precipitate  the  need  for  your  product  or  service.  

trig ger noun\ˈtri-g"r\

IT BEGINS WITH KNOWLEDGE

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Page 8: Right Time, Right Message: Empowering Sales and Marketing To Be Customer Obsesses

A  characterisEc  of  a  given  company  that  helps  add  intelligence/perspecEve  of  that  company’s  posiEon  to  buy.  

STAY INFORMED

At trib ute \a-truh-byoot\

noun

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The  process  filtering  informaEon  based  on  the  ideal  buyer.  

SHOWCASE BEST

CONTENT

Cu rate

verb

\cur\rate

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Where  do  you  find  Triggers  &  A+ributes?  

•  News      •  Social  Media      •  Corporate  Websites      •  Contacts  in  your  CRM/  MarkeEng  AutomaEon  

WEBSITE

SOCIAL

NEWS

CRM/MARKETINGAUTOMATION

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The  Problem  with  Just  News…  •  News  is  83%  repe77ve  •  News  is  NOT  PROPRIETARY,  

even  if  some  vendors  say  it  is  •  News  is  NOT  PRE-­‐

PUBLISHED  

               

Changes often exist on CORPORATE WEBSITES before the news breaks  

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Corporate  Websites:  The  Hidden  Gem  

Management Team Changes on Websites

✴ Addition

✴ Removal

✴ Title Change

✴ Bio Change

More than just news

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Discover  

Trigger  data  cuts  out  the  Eme  researching  and  hand  delivers  customers  who  want  to  buy      

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Real-­‐life  Example  

 

   “Anyone  who  is  willing  to  watch  my  Youtube  video  can  have  20  minutes  of  my  Eme.”    

Charlie logs into iLantern portal and discovers that one of his leads has a cool Youtube video. After watching it, sends a note to his lead and gets this response:

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Connect  +  Deliver  

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70%  of  buyers  want  to  engage  with  salespeople  early  in  the  process,  but  only  if  they  provide  value.  –  ITSMA      

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“90%  of  consumers  find  custom  content  useful  and  78%  believe  that  organiza7ons  providing  custom  content  are  interested  in  building  good  rela7onships  with  them.”    –  TMG  Custom  Media     #RelevancyRocks  

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A  Terrible  Delivery  Method  

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A  More  Engaging  Delivery  Method  

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Plus  You  Gain  AddiEonal  Data  

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Building  a  TrusEng  RelaEonship  

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Triggers  Help  Create  Trust  +  Leverage  

•  Use  trigger  technology  to  discover  event  data  and  a+ributes  •  Determine  best  posiEoning  based  on  data  •  Armed  with  knowledge,  earning  trust  with  leads  becomes  easier  

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Sustain  RelaEonship  

Once  relaEonship  established  an  engaged  customer  is  a  repeat/happy  customer  and  an  evangelist  for  your  brand      ConEnue  to  engage  them  throughout  their  lifecycle  using  data  and  curated  informaEon  

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Life  Cycle  in  AcEon  

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Tweetable  Takeaways  

•  Data  is  the  key  to  relevant  messaging  and  custom  content  

•  Be  Empowered  as  a  sales  and  marketer,  using  relevant  data  to  tailor  lead’s  and  clients  experience  

•  Build  trust  with  relevant  data  –  conversaEons  always  start  with  them,  not  you.  

•  “70%  of  buyers  want  to  engage  with  salespeople  early  in  the  process,  but  only  if  they  provide  value.”  –  ITSMA      

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QUESTIONS??

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THANK YOU! www.ilantern.com www.postwire.com

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