Results-BasedAccountability (RBA)

The Fiscal Policy Studies Institute

Websitesraguide.org

resultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

AKA: Outcome-Based Accountability (OBA)

Results Based Accountabilityis made up of two parts:

Performance Accountabilityabout the well-being of

CUSTOMER POPULATIONSFor Programs – Agencies – and Service Systems

Population Accountabilityabout the well-being of

WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations

THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline

Benchmark

Target

Indicator Goal

Result

Objective

Outcome

Measure

Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic

Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicatorsCore qualitative strategic objectivesYour made up jargon here

DEFINITIONS

Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy

Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate

1. How much did we do? 2. How well did we do it?

3. Is anyone better off?

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURE

A condition of well-being for children, adults, families or communities.

A measure which helps quantify the achievement of a result.

A measure of how well a program, agency or service system is working. Three types:

= Customer Results

Popu

latio

nPe

rfor

man

ce

Children born healthy

Rate of low-birthweight babies Percent ready at K entry

Children ready for school

crime rate

Safe communities

air quality index

Clean Environment

unemployment rate

Prosperous Economy

INDICATOR

RESULT

PERFORMANCE MEASURE

Popu

latio

nPe

rfor

man

ce

= Customer Results

From Ends to Means

ENDS

MEANS

From Talk to ActionPo

pula

tion

Perf

orm

ance

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCEMEASURE

Customer result = EndsService delivery = Means

From Talk to Action

POPULATIONACCOUNTABILITY

For Whole Populationsin a Geographic Area

Community Outcomesfor Christchurch, NZ

● A Safe City

● A City of Inclusive and Diverse Communities

● A City of People who Value and Protect the Natural Environment

● A Well-Governed City

● A Prosperous City

● A Healthy City

● A City for Recreation, Fun and Creativity

● A City of Lifelong Learning

● An Attractive and Well-Designed City

Every Child Matters – Children Act

Outcomes for Children and Young People

Being Healthy: enjoying good physical and mental health and living a healthy lifestyle.

Staying Safe: being protected from harm and neglect and growing up able to look after themselves.

Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood.

Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour.

Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

Georgia Policy Councilfor Children and Families

RESULTS

● Healthy Children

● Children Ready for School

● Children Succeeding in School

● Strong Families

● Self Sufficient Families

Georgia

Lehigh Valley, PADayton, OH

Santa Cruz, CA

REPO

RT C

ARDS

New Zealand Kruidenbuurt Tilburg, Netherlands

Portsmouth, UK

Country Neighborhood

City

Leaking Roof(Results thinking in everyday life)

Experience

Measure

Story behind the baseline (causes)

Partners

What Works

Action Plan

Inches of WaterBASELINE

? Fixed

Not OK

Turning the Curve

Action Plan #2

6.00%

8.00%

10.00%

12.00%

14.00%

16.00%

18.00%

20.00%

Ncle 14.5 14.5 16.8 14.5 17 15 11.9 10.6 9.5 9.3

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

Source: Connexions Tyne and Wear, UK

Newcastle, UK

Revised 9 Nov 2007

Nov 08 – Jan 09

8.5

Performance Accountability

For Services, Agencies and Service Systems

How much did we do?

Program Performance Measures

How welldid we do it?

Is anyonebetter off?

Quantity Quality

Effe

ct

Effo

rt

# %

How much did we do?

Drug/Alcohol Treatment Program

How well did we do it?

Is anyone better off?

Number ofpersonstreated

Unitcost of

treatment

Number of clientsoff of alcohol & drugs - at exit - 12 months after exit

Percent of clientsoff of alcohol & drugs - at exit - 12 months after exit

LR

UR

How Population

&Performance Accountability

FIT TOGETHER

Contributionrelationship

Alignmentof measures

Appropriateresponsibility

THE LINKAGE Between POPULATION and PERFORMANCE

POPULATION ACCOUNTABILITY

Healthy Births Rate of low birth-weight babiesStable Families Rate of child abuse and neglect Children Ready for School Percent fully ready per K-entry assessment

CUSTOMERRESULTS

# ofinvestigations

completed

% initiatedwithin 24 hrs

of report

# repeatAbuse/Neglect

% repeatAbuse/Neglect

PERFORMANCE ACCOUNTABILITYChild Welfare Program

POPULATIONRESULTS

Child Welfare Program

IN CLOSING

“If you do what you always did,

you will get what you always got.”

Kenneth W. JenkinsPresident, Yonkers NY NAACP

- Dave Barry

Never be afraid to try something new. Remember that a lone amateur

built the Ark.

A large group of professionals built the Titanic.

THANK YOU !

Websites

raguide.orgresultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org