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Recreating the Wheelis for Cavemen!
How to Achieve Organizational Excellencethrough Process Improvements
Kym Harrington, SalesEdge LLCCandice Benson, Benson Consulting Inc.
Our Objectives Today
Explore how process and a focus on strategy can increase your effectiveness
Learn powerful Tools & Techniques
Agree to Practice & Implement!
Presenters
Candice Benson
Kym Harrington
Recreating The Wheel is For Cavemen:
How to Create Significantly Better Processes In Order to Save Costs, Achieve More & Add Greater Strategic Value to Your Organization
Candice BensonCEO, Benson Consulting, Inc
Ground Rules
• Participate• Share Generously• Keep an Open Mind• Be Present• Have Fun
Opening Exercise: ACME Corporation
After several years of poor sales and net losses, ACME Corporation, where you are employed, has decided to apply its expertise in the new highly competitive market of Signature Manufacturing.Because there are other competitors in the market with varying degrees of experience, consistent quality and speed matter.This is your last resort. Fail and the doors close forever and your job is gone.
Why this Exercise?
Your Role – Are you too busy?
The Honest Truth
You are focused on the day –to-day function.
You need to spend more time on Operational Improvement and
Strategy instead of Function.
The Honest Truth
You need to spend more time on Operational Improvement and
Strategy instead of Function.
But how when you have so much to get done??
The Answer?
Streamline your Process First!
What are your Hurdles?• Poor support from
Management• Lack of Colleague Buy-in• No measurement of
progress• Fear of Change
The Good News
You are Here! You have made the first
step.
What do you need?
A Customized Process• You don’t necessarily need a
specific Methodology• A solid foundation for your
systems/tools• Look at your current
situation• Identify Roadblocks• Communicate and Engage
Benefits of Streamlining
• Create systems for lower-value tasks• Free up key resources for bigger, more
impactful work• Remove the many internal roadblocks to
change• Reduce cost, improve efficiency and
allow for alignment with business needs and wants
Reason #1: Happiness• Better Processes in your company lead to
happier employees. Happier employees: oProduce Better ProductoOffer Better ServiceoAre much more creativeoHave Greater Customer LoyaltyoHave Greater Company Loyalty
• What that means for your organization? • More Productivity!
Reason #2: Focus
Step 1: Make a Plan• Develop a Plan for Gathering Information:
oWho is your team?oWhat Process Needs Review?oWhat support do you have? oWhat is your timetable?
• Define Scope and Out of Scope
Step 2: What is not working?
• Identify and describe what your real pain point is: oKeep it simple oBe SpecificoReally describe what you can’t do and why
you think that is the case
Example: Our team finds itself working many late nights and weekends 60% of the time as the lead time for completing RFPs is often minimal.
Step 3: Identify Desired Outcome
• Think about how you would like to see it working: oKeep it simple oMake it measurableoReally describe what it is you would like to
be capable of doing with this process• Use Business Use Cases, where applicable!!
Example: We have increased our lead time by 25% by working more collaboratively with colleagues.
Step 4: Create your Maps
• Identify the Responsible Partieso Who is responsible for performing tasks?
• Brainstorm Process Stepso What are the activities performed?
• Outline key Decision Pointso Where can the process change based on the decision?
• Confirm your Start and End Pointso Where does your process start and end?
Step 4: Create your Maps
Step 5: Perform Analysis
• Review the map you have completed and determine what you are still doing that you really don’t need to be doing: oWhy are we really doing this step?o Is the Decision point adding complexity I
don’t need?oAre all the Responsible Parties really
needed? oWhere can we make improvements?
Step 7: Take Action• Put your new process into action• Schedule to re-visit the process each year
and make changes• Don’t do process just to do process• Continuous Improvement Cycle:
Conception, Mastery, Improvement
So now What?
You have a Streamlined Process so what else can you do to really get what you need
more quickly?
Are you focused on them?
Create Sustainability • Ensure processes are simple and
consistent so team members stop circumventing them
• Establish a Center of Excellence across the team for continuous feedback
• Design for the 80% Solution
So Remember to ask…..
Do I have a Streamlined Process?
Do I have the Right Team? Am I Making it about Them?
Most Importantly
Take Action!
Questions
Let’s Stay in TouchCandice Benson, CEO, Benson Consulting
Phone: 603-488-2025
Email: [email protected]
Web: www.bensonconsultinginc.com
Kym Harrington, SalesEdge LLC
Phone: 888.577.7382 ext. 728
Web: www.SalesEdgeLLC.com
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