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Recovering from a
major incident
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Who are we?
Adrianna Partridge
Assurance Manager
Tel: 01235 540389
Responsible for business continuity, corporate fraud, insurance,
internal audit and risk management
Simon Turner
IT Operations Manager
Tel: 01235 540400
Responsible for IT strategy and service delivery and IT
disaster recovery
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Crowmarsh office
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Thursday 15 January 2015
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Thursday 15 January 2015
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Thursday 15 January 2015
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Thursday 15 January 2015
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Thursday 15 January 2015
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Thursday 15 January 2015
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Thursday 15 January in Alpe D’Huez
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JESIP Decision Model
Incident Commanders:
• Nigel Wilson – Area Manager (Operations & Resilience) OFRS
• Superintendent Christian Bunt – TVP
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January 2015
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Fire/police working strategy
Preserve life (Public and Emergency Services Safety), limit deterioration, return to ‘new normal’.
Their considerations:• Explosive hazard at all scenes – booby traps?• Firearms involved?• EOD to confirm safety of scenes• Likely offender still at large• Funeral parlour business continuity• Council business continuity• Political dimension – locally and reporting to Resilience and
Emergencies Division, Department for Local Government and Communities
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The operation
• The suspect was located and apprehended by 9:50am.
• All fires were under control by late morning, using reinforcements from neighbouring FRS and national assets.
• Co-ordinated multi-agency approach (which included a hazardous area response team on-site and ballistic protection).
• Co-ordinated media cell.• Incident jointly investigated to
establish causation and evidence.
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Our journey – the level of disruption
• Approximately 400 staff with no place of work.
• All network connections destroyed – websites down, e-mail systems down, half the councils’ phone lines down and back office IT systems down.
• Business continuity plans, IT disaster recovery plan and emergency plan invoked.
• Our arrangements at the time were out of date, and the three plans above were not linked. Business continuity was a low priority/had a low profile within the councils.
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By 7am
• Crisis management team and housing needs team established in Abingdon (recovery centre).
• Outsourcing provides a helping hand.
• Staff and councillors becoming aware.
• IT battlebox and back up tapes collected.
• Risk assessment on staff safety and other council buildings undertaken, and police presence temporarily established at recovery centre as a precaution.
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By mid-morning
• All staff accounted for.
• Confirmation of services unaffected, and establishing business critical services and documents.
• Emergency financial arrangements in place.
• Insurers and structural engineer on site at Crowmarsh.
• IT disaster recovery contractors deliver hardware
• Temporary website up and running
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Later in the day
• Internet access established at recovery centre.
• Initial plan agreed regarding business critical services.
• Scrutiny committee held as planned.
• Full briefing meeting held between the councils, fire service and police.
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Friday
• Full restoration of council IT systems underway, some services back up and running.
• Signage at Crowmarsh to explain what’s happening and site security put in place.
• Staff hold ad hoc meetings and set up private Facebook site.
• Meeting with salvage company, loss adjusters and insurers held.
• Seating plan and rota for Abingdon office agreed.
• Regular communications being released.
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The weekend
• Brand new Office 365 email system launched, access to emails on former system follows.
• Website relaunched, full update on what council services are affected.
• Most applications up and running and main database available but not fully functional.
• Additional office space acquired.
• Initial structural report on Crowmarsh received.
• Chief executive handover!
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Week one
• First staff briefing takes place on Wednesday morning.
• All staff paid!
• 83 desks equipped in Abingdon office.
• Full IT restore completed; all systems functioning.
• Search for new offices commences.
• Retrieval of critical documents starts from the Crowmarsh site.
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Week two and beyond
• 171 desks equipped in Abingdon thanks to county council providing extra space, with more office space acquired in neighbouring building and elsewhere (282 desk space in total).
• Full extent of impact sinks in – very few personal possessions salvaged.
• Elections delivered successfully from temporary accommodation.
• New offices fitted out and occupied
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135 Eastern Avenue, Milton Park
• 25 May – Planning and Development and Housing
• 15 June – HR, IT and Technical Services; Finance; Corporate Strategy and Economy, Leisure and Property
• 22 June – Legal and Democratic and Customer Services
• 29 June 2015
OPEN FOR BUSINESS!
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Our response partners
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Recovering from a
major incident
