Social Responsibility

March 2010 UpdateWhere We Are and Where We Are Going

• Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behavior that:

– contributes to sustainable development, including health and the welfare of society;

– takes into account the expectations of stakeholders– is in compliance with applicable law and consistent with

international norms of behavior; and– is integrated throughout the organization and practiced in

its relationships

What is SR?

Quality and SR

• Customers and Stakeholders• Increasing significance of social responsibility

(organization reputation) as a “buying” decision

• “Triple Bottom Line” or 3P

• People, Planet, Profit

• Quality Tools, Methods, and Philosophy• Applicable to all areas of “business” activities• Continuous Improvement

HistoryProfit in business comes from repeat customers, customers that boast about your product or service, and that bring friends with them.

We are here to make another world.

Quality Loss Function andRobust Design

I have no patience with professional charity or with any sort of commercialized humanitarianism. The moment human helpfulness is systematized, organized, commercialized, and professionalized, the heart of it is extinguished, and it becomes a cold and clammy thing…A philanthropy that spends its time and money in helping the world do more for itself is far better than the sort which merely gives and thus encourages idleness.

Quality Tools and SR

• Technical Problem Solving and Root Cause Analysis

• Fishbone (Ishikawa) Diagram, Pareto, Concentration Diagram, Process Map, etc.

• Black Belt projects shifting to Environmental Issues

• MBNQA

• SR is one of 11 Core Competencies

ISO and SR

ISO and SR

Why ISO 26000

• The Missing “P”

• Environmental Takeover

• Increasing disparity of “What is SR”

• Terminology

• Regulation vs. SR (requirement vs. exceeding)

ISO 26000 Scope

• Provide guidance• concepts, terms and definitions

• the background, trends and characteristics

• principles and practices

• core subjects

• issues

• integrating, implementing and promoting

• identifying and engaging with stakeholders

• communicating commitments and performance

ISO 26000 Principles

• Accountability

• Transparency

• Ethical behavior

• Respect for stakeholder interests

• Respect for the rule of law

• Respect for international norms of behavior

• Respect for human rights

ISO 26000 Core Subjects

• Organizational governance

• Human rights

• Labor practices

• Environment

• Fair operating practices

• Customer issues

• Community involvement and development

ISO 26000 Core Subjects

• Each core subject is broken down into:

• Overview (define in context)

• Principles and considerations

• Decision-making processes and structure

(including actions and expectations)

ISO 26000 Integration

• Guidance to integrate throughout the organization

• Relationships

• Understanding of SR and relevance

• Assessing sphere of influence

• Practices for integration

• Communication

• Enhancing credibility (trending)

• Reviewing and improving

• Voluntary initiatives

ISO 26000 Extras

• Table listing of international initiatives and what core subjects or principles they impact

• Bibliography

• ISO

• International Labour Organization

• UN policies

ISO 26000-Where Are We?

• Currently a DIS (draft international standard)

• At the Enquiry stage awaiting a vote by the ISO bodies (i.e. US TAG) to become a FDIS (final draft international standard)

• If approved, goes to all ISO member bodies for vote

• If denied, goes back to the TAGs for changes

• If approved by all ISO member bodies, then becomes published

ISO 26000-Key Issues

• Terminology

• Applicability to all organizations

• Guidance vs. regulation

• Continuity

• Accuracy of references

• Prescriptive vs. subjective (contextual application)

• 109 page document

Why SR is Important

• Example: Toyota

• Response to initial adverse effect

• Followed by additional issues

• Reputation

Why SR is Important

• Example: MBNQA

• Enron – financial accountability & Sarbanes-Oxley

• Katrina – Emergency Preparedness

Why SR is Important

• Example: Government

• Healthcare debate - transparency

Why SR is Important

• Example: Healthcare

• Children’s hospital

• Child (female) goes for “routine” surgery

• Given pregnancy test as pre-op testing procedure

• Lab Tech mistakenly hits incorrect button and receives false positive (and knew what they did)

• Got distracted and forgot about mistake…

• It was their SR to make sure that it does not happen. As a father and a quality professional, it is my SR to make sure to help it not happen to the next family.

Conclusion

• Due to the integration in all organizational activities, SR requires “Systems Thinking”

• SR is more than Planet (think 3P)

• SR is voluntary, all guidance should be taken into account (out-of-the-box), not regulated

• We all play a role in SR, either professionally or related to “Quality for Life”

Join the Discussion

www.asq.org/standards

http://www.asq.org/discussionBoards

http://www4.asq.org/qualityforlife

http://www.TheSRO.org/

Thank You

Questions?

Chad VincentASQ CQE, CRE, CMQ/OE, CSSBBLean Enterprise Division – TreasurerASQ SR Discussion Board Moderatorcevincent@suddenlink.net