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If you are an executive or manager who has implemented a BPO strategy, you know that a great deal of work goes into maintaining a relationship with the service provider and dealing with risks that such strategies involve.

Maintaining a BPO relationship and mitigating risks is often a chore that costs an organization a great deal of time and energy--and consequently, money.

Being educated on BPO risk assessment and ORM is a must for any BPO manager

Courses on managing out sourcing relationships is the most effective course for managers

Choosing the right service provider- can result in unnecessary costs or failure of BPO

Few potential risks within a BPO relationship- number increases when relationship is conducted exclusively via internet

When the work assigned to the provider is internet-based

Understanding how to manage an outsourced relationship within these risks in mind will ensure that potential dangers are avoided

Reputation Risk

Compliance Risk

Operational Risk

Strategic Risk

Reputation Risk- one of the most important to avoid

“It takes many deeds to build a good reputation, and only one bad one to lose it”- Benjamin Franklin

Reputation management is an essential part of an LMS outsourcing management course

Reputation risk can result from poor service, inconsistent customer interaction with business practices

Compliance risk- occurs when consumer or legal compliance controls are not sufficient, or when a service provider has insufficient control systems

Operational risk- can happen as a result of technology failure, insufficient financial capacity to complete responsibilities or offer remedies, and errors

Strategic risk- can result from adverse business decisions and can lead to adverse effects to earnings or capital

An LMS course can train managers on the issues involved in outsourcing relationship management, including how to assess risks, choose a service provider, document a contract, and monitor progress and results.

One critical element of risk assessment is determining the capability of the service provider to provide the necessary level of service

LMS Course should train managers to manage a contract in a BPO relationship Tracking Measuring Ensuring future results Penalizing failure Preventing failure Creating performance

measurements

Measurements should not only focus on current performance and results, but also provide proactive solutions

Quality assurance approach governs the processes and the service delivery of a BPO group

Powerful yet flexible and an easy to use system for eLearning and

online training