Preparing New Leaders for Frontline Management

Millennial Leaders on the Move: Preparing New Leaders for

Frontline Management

December 13, 2017

©2017 NetSpeed Learning Solutions

© 2017 NetSpeed Learning Solutions. All rights reserved.

Objectives

• Describe the leadership skills prized by emerging leaders

• Ensure that your organization attracts and retains Millennial talent

• Develop emerging leaders in Self-Development, Performance Management, Team Performance, and Organizational Impact

© 2017 NetSpeed Learning Solutions. All rights reserved. 3

Purpose

What is driving your organization’s desire to develop your emerging leaders?


2 million

each month


Why People Leave

The primary reason someone quits a job is:– He/she is underpaid

– He/she is overworked

– He/she wants to develop his/her career

– He/she has a poor relationship to his/her manager

– He/she wants to relocate


Quitting

Poor Relationshipwith a Manager

#1 Reason for Quitting a Job


Investment

12%Said their organization currently invests sufficiently in the development of frontlinemanagers

Source: Harvard Business Review Survey


Investment

40%Believe that frontline managers do not receive sufficient tools and training to develop into effective leaders



Investment

60%Of frontline managers claim to never have received training before stepping into a leadership role

Source: Workplace Leadership


Lack of Training and Tools

79%Say the lack of frontline leadership tools, training and development negatively impacts their firm’s performance “moderately” or “significantly”



Leverage

“Frontline managers…are directly responsible for managing the vast majority of a company’s employees and, therefore, have exceptional leverage on company performance.”



Frontline Managers

50% 80%


Enter the Millennial Generation


Who Are They?

The generation born from 1982 – 2002.


Millennial Myths

What “myths” are floating out there about millennial employees in the workforce?


Their Worldview

What events have helped to shape Millennial values and priorities?



Values Shaped


“I was raised to believe I could change the world. I’m desperate for you to show me that the work we do here matters, even just a little bit. I’ll make copies, I’ll fetch coffee, I’ll do the grunt work.

But I’m not doing it to help you get a new Mercedes.”

Elizabeth McLeod, Millennial“Why Millennials Keep Dumping You: An Open Letter to Management”


Millennials into Management

“25% of the Millennial generation are moving into leadership roles.”

Eric Reed

“How Millennial Managers are Shaping the Workforce”


Negative Impact

What is the likely result of frontline managers who lack critical skills?

– Overworked managers

– Underperforming teams

– Little employee development

– Lower quality

– Lower productivity

– Customer dissatisfaction

– Reduced employee engagement

– Lower profitability


Critical Skills

What skills are most critical foremerging frontline leaders?

– Coaching and feedback

– Goal setting

– Delegating

– Executing tasks and assignments

– Communicating clearly

– Handling performance problems

– Motivating and inspiring

– Business acumen

– Running meetings


Chat

What is your organization already doing to develop these new leaders?


Developing Frontline Leaders

Competitive Advantage


Investment

2X more

5X more


Need for Investment

“We may be unconsciously harming our organizations by giving short shrift to those at lower levels.”

Victor LipmanHarvard Business Review


Chat

Why do organizations spend so much time and money developing senior leaders at the expense of developing frontline leaders?


Transition to Leadership

“Most students of management agree that the transition from employee to manager is one of the most challenging in business. It brings new roles and responsibilities, new ways of looking at organizations, and new ways of relating to peers and multiple constituencies.”

Victor Lipman

Harvard Business Review


“We Want to Lead”


We Need Leadership


Movement is a Given

Is your organization concerned?


Millennial Values

“Millennial managers emphasize benefits and training in an effort to keep employees happy.”

CEO of Me


For Emerging Leaders


Emerging Leaders


Self Development

• Leading at Net Speed• Building Open

Communication• Working with

Communication Styles• Writing for High Speed

Readers• Connecting with Your Career• Managing Time in Fast

Forward


Leadership Assessment

Complete the leadership assessment.http://netspeedlearning.com/leadership/assessment/

http://netspeedlearning.com/leadership/assessment/


Performance Management

• Hiring the Best Talent• Getting the Right Start• Delegating Smartly• Coaching to Redirect• Coaching Smart People• Turning Performance

Problems Around


Team Performance

• Communicating to Influence• Meeting Change with

Resilience• Building the Total Team• Transforming Team

Conflict• Running Effective Meetings• Managing Projects by Design


Organizational Impact

• Setting and Achieving Goals• Creating an Inspiring Work

Culture• Making Strategic

Decisions• Leading Across Generations• Thinking to Break the Box• Appraising Performance


Year One

•Leading at Net Speed

•Building Open Communication

Self

•Coaching to Redirect

•Turning Perf. Problems Around

Performance•Building the Total

Team

•Meeting Change with Resilience

Team

•Setting and Achieving Goals

•Appraising Performance

Organization


Year Two

•Working with Comm Styles

•Connecting with your Career

Self

•Hiring the Best Talent

•Delegating Smartly

Performance•Transforming

Team Conflict

•Running Effective Meetings

Team

•Creating Inspiring Work Culture

•Leading Across Generations

Organization


How Millennials Learn

How do they preferto learn?


How Millennials Learn

• Interactively

• Collaboratively

• Connected via technology (mobile)

• Bite-sized

• On demand 24/7

• Online or virtual

• Gamified (if relevant)


Leadership Development

68%

53%

Prefer online classes for leadership development

Prefer mentoring for leadership development


NetSpeed Leadership 2®

1. Face-to-face Classroom Training (24, 3-hour modules)

2. Web Training modules (24, 90-minute sessions)

3. Online reinforcement tools

4. NetSpeed Administrator™(to report the impact of training)


Retention

Source: National Training Laboratory Institute for Applied Behavioral Science

Lecture

Reading

Audio/Video

Demonstration

Discussion

Practice by Doing

Teaching Others

Immediate Application On-the-Job


PowerPoint Slide Deck


Participant Guide


Facilitator Guide


Reinforcement Tools

Job Aid Card

Electronic Magazine


NetSpeed On The Job


Critical Role

“On nearly every performance metric—from customer satisfaction to employee engagement to productivity to achieving business goals to contributing to effective communications—frontline managers play a fundamental role in achieving business priorities.”--Harvard Business Review


Putting It All Together

Insights

Actions


Yearend Promotion

15% off by December 20, 2017

10% off by January 10, 2018


Complete the Survey

• A link to view the slides from this webinar

• A link to view the recording

• Download The Other Side of the Desk ebook


Q & A


SourcesPew Research Center: “Millennials in Adulthood”Intelligence Group: “What Millennials Want in the Workplace”Virtuali and Workplace Trends: “The Millennial Leadership Study”Thin Difference: “New Leadership 101”Brandon Hall Group: “Emerging Millennial Leaders”Deloitte: “Millennial Survey 2016”Harvard Business Review Survey 2014Bersin by Deloitte: Leadership Development Facebook 2014