PERSONALIZED

COMMUNICATIONS:

Customer service expectations

continue to elevate, with

customers now more than ever

wanting access to service at all

times. Increasing reachability

makes your customers feel they

are being heard, their needs are

being met, and they have

access to you when they need

you most. Having this happen

through a live communication

with another person has a

greater impact than an

answering machine recording.

All industries can benefit from a

live call service to meet growing

customer expectations.

Back-to-back calls flood

medical offices and hospitals

from people looking to

schedule appointments, talk

to nurses or doctors, and

have their specific questions

answered. Utilizing a HIPAA

compliant personalized

communication system to

handle appointment

scheduling or redirecting

calls allows for office

personnel to focus on all their

other responsibilities to keep

the office running efficiently.

Also, when the office closes

for lunch or is outside of

business hours, your patients

will still be able to reach the

answering service and

receive the same great care

they have come to expect

from your team.

Resumes can be

tedious to review, and

the process takes a

great amount of time

and resources. Also,

while people often look

great on paper, it

usually takes a

conversation or two

with them to see if they

would actually be a

good fit for the position

or the company as a

whole. Utilizing a call

center to weed through

the candidates with a

personalized scripted

phone interview will

save time and help

identify qualified

candidates to push to

the next step in the

employment process.

Legal services are in

constant demand, and if

potential clients can’t

reach you due to a busy

signal or a receptionist

being away from their

desk, you have lost an

opportunity. When

you’re the one

answering the phone in

your own practice, you

can’t do so while in a

consultation with a

client or in court. An

answering service

reduces your overhead

and makes sure that

every potential client

that tries to reach you is

connected to your office

at any hour of the day.

An increasing number of

people shop online and

in catalogs, and

customers need to be

able to call and order

your products. Being

able to speak with a live

representative instills a

sense of confidence in

the products. A

personalized model of

how to communicate

with your customers can

be designed, and a call

agent can take the

order, give up-to-date

pricing, provide

specifications on

products, and collect all

shipping and billing

information needed to

complete a transaction.

Real estate is a constant

on-the-go industry, and you

can be in or out of the office

at a moment’s notice all

throughout the day. Even

with a cell phone, there is

no guarantee you’ll be able

to answer the phone every

time it rings. Call agency

representatives can take

calls to schedule viewings

with you. They can also

answer questions about

various properties with

every detail and with

accuracy. Imagine the time

you’ll save when it’s

determined for you ahead

of time who can do

business with you and who

is already well out of their

budget.

Call center services

are great for busy

transportation

agencies, such as

limousine, taxi, airport,

car rental, and bus

services.

Representatives are

able to provide

information about

services, destinations,

and travel options.

They can also book

and log reservations.

This can be a

beneficial tool year-

round, and especially

during the busy

seasons when you

don’t want to miss a

potential reservation

due to a busy signal.

A call system can

be set up to suit a

variety of

technology

businesses,

including web

hosting, software

development, and

support

consultation.

Technology is

always used and

ever changing so

an issue can arise

at any moment.

Email and SMS

notifications can

be received 24

hours a day

straight from a

server to ensure

operations never

stop running.

Personalized Communications offers

a full range of call center solutions

that can be tailored to any business,

suiting your needs and your style.

Customer service is the number one

priority and only highly skilled

telecommunications professionals will

be in contact with your customers and

clients. This high customer service

standard is met consistently due to

initial and on-going training for all

managers and call agents. You can

rest assured your customers and

clients will be satisfied when

communicating with our team.

http://www.callcenteragency.com/

1-800-606-9898