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Live Chat Recap: Preparing for Difficult Conversations
OWN ITThe Network Dedicated toSmall Business Success
Live Chat Recap: Preparing for Difficult Conversations
Gina Bianchini is the CEO and founder of Mightybel l , the service on which the OWN IT Community is built. She’s a three-time entrepreneur who’s seen just about every business scenario possible, and she’s passionate about creating trusted networks of professionals supporting each other in their craft.
Live Chat Recap: Preparing for Difficult Conversations
In this OWN IT Live Chat, Gina talked about real situations where you might need to have tough conversations with your team.
Live Chat Recap: Preparing for Difficult Conversations
These slides summarize some of the main ideas Gina presented. You can read the full Live Chat Recap at this link.
h t t p s : / / w w w. o w n i t . c o m /communit ies/ownit/posts/707330
Whether you’ve found a need to make a change in a team member’s responsibilities, have to address behavioral issues, or if it’s time to let someone go, there’s no upside to hiding or masking bad news.
Delivering Unpleasant News
The first step is to decide that the situation requires action. Sometimes, the best we can do for the whole team is to let go of people that aren't contributing. Remember, the rest of your team probably already knows there is an issue and sees the same things you do.
Delivering Unpleasant News
Recognize your intent. • Do you care about this team member and
want to set her up for success? If so, share that upfront.
• Let them know that this is a difficult conversation for you. Don’t try to pretend or hide the fact that you have unpleasant news.
Delivering Unpleasant News
Plan a Script in Your Head • P lan how you wi l l open the
conversation and how you think the conversation will go.
• Anticipate and prepare for the worst possible reaction you could get.
Delivering Unpleasant News
Stick to Your Guns Once you've delivered the news, be supportive, but firm and direct about your decision.
Delivering Unpleasant News
Have a partner ahead of and after the difficult conversation, whether a friend you can call or a business partner, or even your peers in Own It. Doing hard things together makes these conversations a bit easier.
Manage the Stress Through Teamwork and Preparation
Acknowledge the stress and nervousness. It doesn't go away if you ignore it.
Manage the Stress Through Teamwork and Preparation
Define the desired result from the conversation.
• Are you communicating a decision that has already been made?
• Is there something that they have done that you want to communicate feedback on?
• Is this something that the person can work on?
Manage the Stress Through Teamwork and Preparation
Funnel your energy into creating and memorizing a script.
• Practice delivering the direct, tough news or message. • Decide on the minimum level of detail needed such
that it shows the person respect and support without becoming a debate. This is SUPER hard, but important.
• Practice specific lines and reactions to a range of different directions the conversation might take.
Manage the Stress Through Teamwork and Preparation
Having Productive 1-on-1 Meetings
Carve out a set time each week or every other week where an employee or member of the team can talk to you.
Having Productive 1-on-1 Meetings
To keep meetings productive, asked your team members to prepare a quick agenda of topics they would like to cover and share it ahead of time.
Having Productive 1-on-1 Meetings
Ask what they need from you (their boss) or the company to do their jobs more effectively and/or what would be their number one area of concern if they were CEO.
Having Productive 1-on-1 Meetings
Use this time to learn, not direct, and be available to your team. Regular 1-on-1 meetings can head off many issues before they begin.
FIND MORE INFORMATION on OWN IT• Visit OWNIT.com for the full Live Chat recap
including additional information and links. • Check out the rest of our helpful series. • Join the Network Dedicated to Small
Business Success. • Connect with thousands of small business
owners like you with our free app.
https://www.ownit.com/communities/ownit/posts/707330
Get more information for your small business on OWN IT.
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