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Return On Optimism Survey Findings: Business/Enterprise

What is Return On Optimism? The belief that you can:

Overcome big challenges

Be confident about your outlook and

opportunities

Know that what you do

makes a difference

This results in determination, innovation and BUSINESS SUCCESS!

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In 2014, Xerox launched an online survey at returnonoptimism.com

• Over 5,900 participants took part

• 10 questions covering work environment, communications, empowerment and more

• Optimism scores span industries—Healthcare, Higher Education, Enterprise/Business and Government—and internal departments

Assessing the Return On Optimism

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Xerox® Managed Print Services (MPS) knows that optimism fuels innovation and business success.

We’re so keen on the positive effect of optimism to an organization’s bottom line, we set out to study it.

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57% Business/ Enterprise

14% Healthcare

11% Government

9% Higher Ed

9% Other

Respondent Data Comparison

5,941 total responders to ROO survey

3,369 enterprise/business responders (highest industry response)

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Optimism Score: Enterprise/Business

Enterprise/Business was among the least optimistic of industries surveyed

• Corporate Operations and Shared Services were the most optimistic departments

• IT was the least optimistic department

C+ Optimism Grade

77 ROO Score

80 Corporate Operations 80 Shared Services 79 Purchasing 79 Sales/Marketing 74 IT 75 Other

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Key Optimism Issues Biggest barriers to innovation and creativity:

Time for forward-thinking

Risk-taking Workspace

and Environment

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Time for forward thinking

1: State of the American Workplace, Gallup. 2013. http://www.gallup.com/services/178514/state-american-workplace.aspx

ROO Survey Findings:

Employees are not able to devote enough time to forward thinking.

• Employees were more satisfied and productive when they could focus on their most important tasks.

• The most engaged teams deliver higher profitability and customer satisfaction ratings compared to those spread thinly across tasks.

—Gallup Study1

Xerox MPS • Reveals trends and fixes

bottlenecks so that processes are streamlined and optimized

• Improvements help to free up time so employees can remain focused on the tasks that count

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Risk-taking

2: Strategic Risk Management, New York University Stern School of Business. 2007. http://people.stern.nyu.edu/adamodar/pdfiles/papers/strategicrisk.pdf

ROO Survey Findings:

Employees feel a discomfort in taking risks and failing fast.

The most successful companies achieve success not by avoiding risk but by having the time and space to innovate and fail fast through sensible risk management.

—New York University Stern School of Business2

Xerox MPS • Diagnostic information gleaned

through MPS help businesses feel confident they are focused on solving the right problem

• Improvements help to free up time so employees have the space to learn, take risks and innovate

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Workspace and Environment

3: Bloom, N. “To Raise Productivity, Let More Employees Work from Home”, Harvard Business Review. January, 2014. https://hbr.org/2014/01/to-raise-productivity-let-more-employees-work-from-home

ROO Survey Findings:

Uninspiring work environments can hinder innovation and growth.

• Mobile workers are more productive and produce higher quality work than those who have no option but to work from a corporate office.

• Flexible work environments contribute to employee well-being and reduce operating expenses.

—Harvard Business Review (HBR) Study3

Xerox Digital Alternatives Tool

• Provides mobile workers with easy and secure access to the information they need, when they need it

• Allows mobile workers to read, save, share and annotate documents within a single application

• Automatic synchronization across PC and iPad tablets provide secure, up-to-date access to information

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Return on Optimism Business/Enterprise Survey Answers

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What percentage of your work would you describe as meaningful?

of people working in Enterprise/Business feel the majority of their work is meaningful. 61%

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How would you describe the work/life balance at your organization?

of people working in Enterprise/Business feel that their work/life balance is ok. 52%

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of people working in Enterprise/Business feel that their clarity of work is clear enough. 47%

How would you rate the clarity of your organization’s mission?

Obscure and ambiguous.

Foggy at best. Clear enough. Crystal clear.

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How would you describe your workspace?

of people working in Enterprise/Business feel that their workspace is presentable, though not necessarily inspiring. 58%

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How would you describe the communication in your workplace?

of people working in Enterprise/Business feel that the communication within their workplace is decent. 49%

The lines are down

Spotty signal Decent reception

Full bars

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How would you rate your organization’s commitment to community outreach?

of people working in Enterprise/Business feel that their organization’s commitment to community outreach is relatively promising. 36%

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What percentage of your time are you able to devote to forward thinking?

The majority of people in Enterprise/Business devote less than a quarter of their time to forward thinking. <25%

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Do you feel empowered to take risks?

of people working in Enterprise/Business feel somewhat empowered to take risks, though tend to play it safe. 43%

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Do you feel your accomplishments are properly recognized?

of people working in Enterprise/Business feel that their work is firmly recognized. 43%

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How would you describe your opportunities for professional development?

of people working in Enterprise/Business feel that opportunities for professional development are encouraging. 51%

Non-existent Discouraging Encouraging Positively rosy

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Want to fuel employee optimism within your business?

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See how Managed Print Services can change the way you work:

xerox.com/mps

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