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Presentation on how to use, what components the ONLINET Queue Management System has,
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1© 2009 – ONLINET Ltd.
ONLINETONLINETQueue ManagementQueue Management
Visual TourVisual Tour
Information in a touch
2
Main Components
Ticket dispenser
Central server
Statistics &AdministrationSoftware
ManagementMarketing
SalesIT
Central display or Plasma/LCD
Desk/Clerk/CashierNo.1.
Desk/Clerk/CashierNo.2.
Desk/Clerk/CashierNo.X.
Counter displays
SW or HWTerminals
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How does it work?
The customer enters into the Branch or
Customer Service area …
… selects a service bytouching the screen or
pressing a button …
… then takes the printed ticket.
Instead of doing this…
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How does it work?
Information displayed on various ticket dispenser screens
Information displayedon ticket
Company/Branch Name & logoTicket Number Selected serviceArrival time/ People waiting for the same serviceAnticipated waiting time
Company/Branch Name & logoList of servicesChoice of multiple languagesClerk selection/ VIP customer identification / Pre-registrationCommercials / Useful information / Ticker
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The customers will sit with the ticket and …
read leaflets placed in the waiting area
watch dedicated commercials or read information / news displayed on indoor LCD/Plasma screens
simply relax or drink a coffee
How does it work?
6
A short signal or a call forward audio messageis played when a new customer is called
The ticket number related to the desk/cashier number is displayed on the central display in order of calling
In case of an indoor LCD/Plasma the customer will see the rolling ticket numbers together with a running commercial and/or other information
Arrows will show the direction to the displayed desk or counter number to guide the client
How does it work?
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When a client’s ticket number is displayed on the central or LCD display, the same number will appear on the clerk’s counter display
The customer is served and if it is necessary can be transferred to another clerk for another service, using the same number, the same ticket
After the customer is served the clerk will call a new client using the hardware or software terminal
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How does it work?
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Information for profit generation
Managers on every level have access to various
real-time or near-time statistics:
about employees
about customers
about sales and workforce efficiency
As a result can take immediate actions and are able to
make strategic decisions in
Sales/Marketing/Procurement/Controlling/HR
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Benefits for the Clients
Comfortable waiting without queuing
Less stress and impatience
Increased confidentiality
Multiple language selection
Pre-registration
VIP customer management
Better customer service
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Benefits for the Managers
On-line monitoring of every event and workforce, anytime and anywhere
More channels for sales and cross-sales
Efficiency continuously measured, evaluated
Various statistics related to almost every aspect of the business
Better decisions based on reliable and accurate data
Web-based configuration
Better strategy planning, success rate and reach of targets
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Why the ONLINET Queue Management?
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Information in a touch
Thank you for your attention !
Q & A on
Istvan Ujfalvi
Export Department Executive
+36-70-455-0003
