Embed Size (px)
DESCRIPTION
Presentation used while bringing consultants on board client engagements in consulting world
Citation preview
Ground rules, expectations and values that matters!
On Boarding
Suresh Gopalakrishnan, MBA, PMP, [email protected]
Agenda
Your Logo
Information paradox Information paradox
Learning from last lecture
Ground rules
Why define values/beliefs?
Take away for professional life
My value framework
✓
11
22
33
44
55
66
77
Three things critical to reach the destinationThree things critical to reach the destination88
Recommended webinars
Few things to excel in professional life
Backup slides
99
1212
Recommended books
1010
Recommended TED talks1111
Learning from the last lecture
Last lecture (10 Min) by Randy Pausch, Professor at Carnegie Mellon University before he died from cancerhttp://www.youtube.com/watch?v=BODHsU3hDo4
We are what we do repeatedly, Excellence is, therefore, not an act but a habit - Aristotle
Take away for professional life
When things get tough there are two options – panic and runaway or face it with courageExperience is what you get when you don’t get what you wantWhen you do things incorrectly and no one is giving you an honest feedback, it is time to move on – it means they have given up on youThere is a reason for the brick wallDon’t complain – work harder Most important – !! HAVE FUN !!
Justification is one of the biggest obstacle in bringing about personal excellence – Bhagavad Gita
Ground rules
Single most important thing to remember – “There are no results inside an enterprise’s walls. The result of a business is a satisfied customer” – Peter DruckerTrust is the basis of everything
Theory Y (ambitious, self-motivated and exercise self-control) instead of X (inherently lazy and avoid work)
Not being on time is the worst thing a consultant can doOwn your mistakes – “To err is human; to own it, divine” (Aircraft Carrier example)Think of packaging every solution delivered to clients
Contribution to knowledge repository is criticalThere is only one boss. The customer. And he can fire everybody in the company from the chairman
on down, simply by spending his money somewhere else – Sam Walton
My value framework
I strongly believe thatExperience shapes our values and
beliefsTo excel in daily life, personal and
professional, practice egolessness, transparency, collaboration, and accountability
Be aware of strength and weakness, equally
Put people first, alwaysPlan ahead to carry forward
values/beliefs
Why define values/beliefs?
You know where you are and where you want to beNow you need a map that helps you guide to the destinationDefining values helps you with navigationIn addition, others know exactly what matters to you and what can be expected of you !
Your beliefs become your thoughts, Your thoughts become your words, Your words become your actions, Your actions become your habits, Your habits become your values, Your values become your destiny-Mahatma Gandhi
Few tips to excel in professional life
Read the book on Emotional Design by Donald A. Normanhttp://www.ted.com/talks/don_norman_on_design_and_emotion?language=en
Be aware of Detail and Dynamic complexity - Develop system thinking Learn about EQ, it is as important as IQ!
It is your ability to perceive, control, and evaluate emotionsTake a free test at http://psychology.about.com/library/quiz/bl_eq_quiz.htm
Be aware of the top 10 reason for project failures (Slide 15)Think from customer’s perspective – ALWAYS! (Slides 16-19)Be aware of Estimate Convergence graph (Slide 20)
“If I had six hours to chop down a tree, I’d spend the first four hour sharpening the ax” - A. Lincoln
Information Paradox
Read first two chapters (free download)http://www.fujitsu.com/us/news/publications/books/ip.html
Technology only provides capability – be aware of silver bullet thinkingUnderstand benefit based business transformationBe aware of four critical dimensions of complexityLinkage / Reach / People / Time
Three critical things to reach the destination
CHANGE MANAGEMENT
- Vision / Communicate - Empower/ Celebrate- Committed users
SOLUTION DELIVERY
- Clear requirements- Accurate estimation- Quality Assurance- Planning/Scheduling
PROJECT SPONSORSHIP
- Project’s strategic alignment- Sponsor commitment- Expectation Management
Recommended books
In Life and Leadership by Colin PowellThe McKinsey Mind by Ethan Rasiel & Paul N. FrigaEmotional Intelligence by Daniel GolemanThe Power of Habit by Charles DuhiggSoftware Requirements: Thorny Issues and Practical Adviceby Karl E. WiegersChapter 2 (free) of “Cosmic Truth About Software Requirements” (embedded in slide 20)Strengths Finder 2.0 by Tom RathThe fifth discipline by Peter M. SengeThe Goal by Eliyahu M. Goldratt
“What we see depends mainly on what we look for” – J. Lubbock
Recommended webinars
Subscribe to http://www.itmpi.orgSample FREE seminars:
Cosmic Truths About Software RequirementsSoftware Requirements: 10 Traps to AvoidNavigating the Minefield: Estimating Before Requirements We Need it By October: What's Your Estimate?10 Traps to Avoid in Software Process ImprovementThe Marriage Between IT and the Business: Making it WorkThe Psychology of Customer Satisfaction
“Every act of conscious learning requires the willingness to suffer an injury to one's self-esteem. That is why young children, before they are aware of their own self-importance learn so easily; and why older
persons, especially if vain or important, cannot learn at all” --Thomas Szasz
Recommended TED talks
Powerful model for inspirational leadership https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action
Tips on how to speak with empathyhttp://www.ted.com/talks/julian_treasure_how_to_speak_so_that_people_want_to_listen
How can you build a sense of shared purpose among people?https://www.ted.com/talks/stanley_mcchrystal
Body language affects how others see ushttps://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are
Why you fail to have a great careerhttps://www.ted.com/talks/larry_smith_why_you_will_fail_to_have_a_great_career
What motivates us to work?https://www.ted.com/talks/dan_ariely_what_makes_us_feel_good_about_our_work
BACKUP SLIDES
36 Common Project Failure Reasons
Sandbagging is not the answer
From article “IT Project Management: Infamous Failures, Classic Mistakes, and Best Practices” by R. Ryan Nelson, University of Virginia
Claim is not yet assigned to a rep
DAY
3
You have a pain in the neck. Friend helps you to get medicine. Claim rep had lefta v/mail on your home phone
DAY
4
You are in a car accident. Called the company. Company want you to call theagent. You call the agent and could only reach voice mail
DAY
1
Able to reach the agent. Someone from claim office will call you
DAY
2
Customer perspective example Insurance company# 1
Customer perspective example
It is a Sunday
DAY
7
Call from second claim rep who handles medical issues
DAY
8
You get connected to claim rep. But he handles only auto claim, not medicalissues.
DAY
5
Car is taken to a mechanic and received a rental car. Neck is still hurting
DAY
6
Insurance company#1 – Contd..
By this time you are ready to look for an alternate insurance firm
All calls should be reported through agents
SUCCESS# 2
SUCCESS# 1
Customer perspective example Insurance company#1 – Contd..
SUCCESS# 3
SUCCESS# 4
Assignment must occur within one business day of being reported by the agent
Claim rep should contact the customer within one business day
Claim should be assigned based on specialty (auto/medical)
100% SUCCESS IN CLAIM HANDLING
Company views this as a successful claim handlingBut customer is already shopping for another agency
But this is how insurance firm view on claim handling
You are in a car accident. Called the company. Claim rep called in 10minutes and arrived at scene in another 10 minutes.
Rep arranged an appointment with doctor next dayRental car arrived in next 30 minutesTow truck arrived in 30 minutes and took the carEnd of 1 hr all issues have been taken care!!
DAY
1
Customer perspective example Insurance company# 2
British Airways survey outcome.Only 8% disgruntled customers complained23% of those complaints were never recorded69% disgruntled customers never complained at all1% increase in positive comments led to $300-500K revenue increase
STATISTICS WORTH KEEPING IN MIND
One week vs. one Hour
Estimate convergence graph
Cosmic Truth About Software Requirements
Chapter 2
Copy this link if you cannot open the embedded file http://www.processimpact.com/more_about_reqs_book/chapter_2.pdf
THANK YOU!
