AIESEC UKWhere do we stand?

Objectives

•Analyse Current State of AIESEC UK

•Understand Previous & New LCD Coaching Models

•Learn TM cluster focuses, strategy, KPIs & coach

ICXNUMBER OF MEETINGS

(number of meetings aligned with the IT 2015 strategy)

OGXNUMBER OF PAYMENTS

(number of payments aligned with the country partnerships)

12.13 Cluster Coaching Model

12.13 Cluster KPIs

12.13 LC Goals

Balanced Scorecard

SU

STA

INA

BIL

ITY

THE

WA

Y W

E D

O I

T

LEADERSHIP FOR A POSITIVE IMPACT ON SOCIETY

IMP

AC

T

INCREASING EXCHANGE XPS

PROVIDING HIGH QUALITY AIESEC XPS

GENERATING LEADERSHIP XPS

RECRUITMENT & INDUCTION MANAGING TALENT

CU

STO

MER

S

INTE

RN

AL

PR

OC

ESS

ES

LEA

RN

ING

&

CA

PA

CIT

Y

OFFERING THE RIGHT OPPORTUNITY FOR OUR

MEMBERS

CAPITALISING ON NETWORKS, MARKETS

AND ISSUES

RELATIONSHIP MANAGEMENT WITH

PARTNERS AND ALUMNI

PLANNING & REVIEW MANAGING INFORMATION

IT INFRASTRUCTURE

GOVERNANCE & ACCOUNTABILITY

FINANCIAL SUSTAINABILITY

MARKET ANALYSIS

MEMBERSHIP

ADMINISTRATIVE MANAGEMENT

MARKET AND RELATIONSHIP MANAGEMENT

OPPORTUNITIES

EXTERNAL POSITIONING FOR STUDENTS AND

ORGANISATIONS

July 2012

SU

STA

INA

BIL

ITY

THE

WA

Y W

E D

O I

T

LEADERSHIP FOR A POSITIVE IMPACT ON SOCIETY

IMP

AC

T

INCREASING EXCHANGE XPS

PROVIDING HIGH QUALITY AIESEC XPS

GENERATING LEADERSHIP XPS

RECRUITMENT & INDUCTION MANAGING TALENT

CU

STO

MER

S

INTE

RN

AL

PR

OC

ESS

ES

LEA

RN

ING

&

CA

PA

CIT

Y

OFFERING THE RIGHT OPPORTUNITY FOR OUR

MEMBERS

CAPITALISING ON NETWORKS, MARKETS

AND ISSUES

RELATIONSHIP MANAGEMENT WITH

PARTNERS AND ALUMNI

PLANNING & REVIEW MANAGING INFORMATION

IT INFRASTRUCTURE

GOVERNANCE & ACCOUNTABILITY

FINANCIAL SUSTAINABILITY

MARKET ANALYSIS

MEMBERSHIP

ADMINISTRATIVE MANAGEMENT

MARKET AND RELATIONSHIP MANAGEMENT

OPPORTUNITIES

EXTERNAL POSITIONING FOR STUDENTS AND

ORGANISATIONS

July 2013

SU

STA

INA

BIL

ITY

THE

WA

Y W

E D

O I

T

LEADERSHIP FOR A POSITIVE IMPACT ON SOCIETY

INCREASING EXCHANGE XPS

PROVIDING HIGH QUALITY AIESEC XPS

GENERATING LEADERSHIP XPS

RECRUITMENT & INDUCTION MANAGING TALENT

CU

STO

MER

S

INTE

RN

AL

PR

OC

ESS

ES

OFFERING THE RIGHT OPPORTUNITY FOR OUR

MEMBERS

CAPITALISING ON NETWORKS, MARKETS

AND ISSUES

RELATIONSHIP MANAGEMENT WITH

PARTNERS AND ALUMNI

PLANNING & REVIEW MANAGING INFORMATION

IT INFRASTRUCTURE

GOVERNANCE & ACCOUNTABILITY

FINANCIAL SUSTAINABILITY

MARKET ANALYSIS

MEMBERSHIP

ADMINISTRATIVE MANAGEMENT

MARKET AND RELATIONSHIP MANAGEMENT

OPPORTUNITIES

EXTERNAL POSITIONING FOR STUDENTS AND

ORGANISATIONS

July 2013

RECRUITMENT AND INDUCTION

Processes

Talent Promotion Talent Selection Talent Planning Talent Induction

RECOMMENDATION

July 2013

MANAGING TALENT

Processes

Talent Allocation Talent Goal Setting &

Orientation

Member�s Education Talent Tracking

RECOMMENDATION

July 2013

PLANNING & REVIEW

LC Processes

Plan & Budget Reward & Recognition

Talent Performance

Appraisal

Organisational Performance Management

RECOMMENDATION

July 2013

MC Processes

Plan & Budget Reward & Recognition

Talent Performance

Appraisal

Organisational Performance Management

MARKET ANALYSIS � �!We#know#our#posi-on#in#the#market#and#we#are#able#to#########iden-fy#the#best#opportuni-es#for#AIESEC#to#################capitalize#on.#

Processes

Brand perception External Research Analysis of Supply & Demand

Market Segmentation

July 2013

EXTERNAL POSITIONING FOR

STUDENTS & ORGANISATIONS

Processes

��!

We#are#able#to#posi-on#AIESEC#effec-vely#in#order##to#secure#maximum#benefit#from#the#right#target#audiences.!

Promotion & Marketing Public Relations

RECOMMENDATION

July 2013

OFFERING THE RIGHT OPPORTUNITY

Processes

� �!We#offer#the#right#opportuni.es#to#our#members#to#######ensure#they#will#develop#themselves#through#the###########AIESEC#Experience.#

Internal Promotion for X &

EP Raising

Internal Promotion for LR

& LR Offered

RECOMMENDATION

July 2013

QUALITY OF AIESEC EXPERIENCES

Processes

� �!We#deliver#high#quality#experiences#to#our#members.!

AIESEC Experiences

Quality Measurement

Competency Management

RECOMMENDATION

July 2013

SU

STA

INA

BIL

ITY

THE

WA

Y W

E D

O I

T

LEADERSHIP FOR A POSITIVE IMPACT ON SOCIETY

INCREASING EXCHANGE XPS

PROVIDING HIGH QUALITY AIESEC XPS

GENERATING LEADERSHIP XPS

RECRUITMENT & INDUCTION MANAGING TALENT

CU

STO

MER

S

INTE

RN

AL

PR

OC

ESS

ES

OFFERING THE RIGHT OPPORTUNITY FOR OUR

MEMBERS

CAPITALISING ON NETWORKS, MARKETS

AND ISSUES

RELATIONSHIP MANAGEMENT WITH

PARTNERS AND ALUMNI

PLANNING & REVIEW MANAGING INFORMATION

IT INFRASTRUCTURE

GOVERNANCE & ACCOUNTABILITY

FINANCIAL SUSTAINABILITY

MARKET ANALYSIS

MEMBERSHIP

ADMINISTRATIVE MANAGEMENT

MARKET AND RELATIONSHIP MANAGEMENT

OPPORTUNITIES

EXTERNAL POSITIONING FOR STUDENTS AND

ORGANISATIONS

July 2013

What NOW?

BUSINESS PLAN & COACHING MODEL

12.13 Cluster Coaching Model

Innovation Focus

ICX Focus

OGX Focus

TM Focus

Tier n/a n/a n/a n/a

Green X

Blue X

Purple X

Orange X

13.14 Cluster Coaching Model

OGX FocusOGX FocusOGX FocusOGX Focus ICX FocusICX FocusICX FocusICX Focus TM FocusTM FocusTM FocusTM Focus FIN FocusFIN FocusFIN FocusFIN Focus

Tier A B C D A B C D A B C D A B C D

LC a X X X X

LC a X X X X

LC a X X X X

13.14 Cluster Coaching Model

OGX FocusOGX FocusOGX FocusOGX Focus ICX FocusICX FocusICX FocusICX Focus TM FocusTM FocusTM FocusTM Focus FIN FocusFIN FocusFIN FocusFIN Focus Strategic CoachStrategic CoachStrategic CoachStrategic CoachStrategic Coach

Tier A B C D A B C D A B C D A B C D A B C D E

LC a X X X X X

LC a X X X X X

LC a X X X X X

What are the TM FOCUSES?

TM CLUSTERS

EXERCISE I

•Attempt to group yourselves by similar TM realities

•You have 10minutes!

http://www.youtube.com/

watch?v=ubNF9QNEQLA

DATA

Which TM Data?

•Peak Membership (TMP+TLP)•Size of Leadership Team•Returning EPs (1st & 2nd Years)•Retention Rate•Percentage of 1st Year students recruited•Number of skill sessions delivered•Experience of VPTM•Experience of LCP•....

EXERCISE II

Using the data-sheets and the suggested clustering try and determine:

•Commonalities•Shared issues & BCPs•Potential focus/strategy for next year•KPIs (if you have time)

•You have 15minutes!

EXERCISE III

Put the LCD Coaching model puzzle together giving you:

•title•description•key focus•KPIs•LCs

•You have 15minutes!

TM Capacity Middle Management Reintegration Efficiency

Cluster FocusesCluster FocusesCluster Focuses

Functional Coach

Small-medium membership,

existing middle management

structure→Leverage middle

managers & flexible LC structures

Little/no existing middle management

structure→Create and utilise

TL roles for retention and results

# returning EPs >> peak membership

→Use EP reintegration as

main recruitment/membership

strategy

Large membership, but not

proportionally more exchange

→Push member responsibility,

capitalise on big numbers

KPIs:• # TMP/TLP XPs• TLP performance

appraisal

KPIs:• # Team Leaders• # of TL candidates in Dec/Mar election• TLP performance

Appraisal

KPI:• GCDP→TMP/TLP

conversion rate• % of membership

with X experience

KPIs:• Performance

appraisal delivery•Member/X Re ratio

AstonCardiff

NewcastleReading

SouthamptonStrathclyde

BirminghamEdinburgh

Nottingham

BristolLeedsLSE

SheffieldUCL-SOAS

CityManchester

WarwickKimmie Alyssa Jane Alyssa

A B C D

OGX

ICX

TM

FIN

Reach oGIP Matching Delivery

Re-raise & Service New Raising Conversion Activity

Capacity Middle Management Reintegration Efficiency

Growth Sustainability Investment New Revenue

A B C D

OGX

ICX

TM

FIN

AstonBirmingham

CardiffEdinburgh

ManchesterNewcastleReading

Strathclyde

LeedsLSE

Warwick

BristolCity

NottinghamSouthampton

SheffieldUCL-SOAS

AstonBirminghamEdinburgh

LSE

BristolCardiff

ManchesterSheffield

UCL-SOASWarwick

CityNottingham

Southampton

LeedsNewcastleReading

Strathclyde

AstonCardiff

NewcastleReading

SouthamptonStrathclyde

BirminghamEdinburgh

Nottingham

BristolLeeds

LSESheffield

UCL-SOAS

CityManchester

Warwick

AstonReading

Strathclyde

BirminghamBristolCardiff

EdinburghManchesterNewcastle

NottinghamSouthampton

CityLeeds

LSEWarwick

SheffieldUCL-SOAS

COACHES & TIMELINE

Q&A

TM 2.0

Business Intelligence in TM

• Making decision based on data

• Recruiting & tracking the right people

• Use of Manage, Podio & my@ to increase knowledge & understanding of membership

• Building up Talent Capacity