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Presentation During World HRD Congress in Mumbai, India 16th FEB 2012
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NAVIGATE TOWARDS
ENGAGEMENT CULTURE
IN ORGANISATION
Tan Hok Eng
Director / Coach / Facilitator
NEWS Training & Coaching (M) Sdn. Bhd.
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ENGAGEMENT CULTURE, WHY?
• Everyone has their potential
• Business environment
• Increase of choices
• It is about the people:� Values
� Motivation
� Empowerment
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WHY? SOME COMPANY DO BETTER?
• Employee first
• Higher Level of Engagement
• Engagement at all level
• Aligned to organisation
vision, mission & values
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WHAT IS ENGAGEMENT?
Engagement is a process to align employee’s personal values, goals and drivers with the organization’s vision, strategy and expectations.
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ENGAGEMENT SURVEY
• Fewer than 1 in 3 employees worldwide (31%) are Engaged. 17% are Disengaged. India has the most engaged employees at 37%.
• Employees who know their manager “as a person”, more likely to be engaged.
• Employees who trust their manager or executive, more likely to be engaged.
• Engage employees demonstrated clearer & visible actions, while disengaged ones, only talk! No action!
BlessingWhite's global Employee Engagement Report 2011
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ENGAGEMENT CHALLENGES
• Multi-Generation Workforce
• Business Environment
– Faster, Ever changing & Inevitable
• Lack of supporting
environment
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MULTI-GENERATION WORK FORCE
WorkAttitudeEngagementGEN-?
Authority, Managerial, Rule Setter
Loyal, High Commitment To Works, Burnout
Praise, Challenge & Motivate
Baby Baby
BoomersBoomers
19461946--19641964
Entrepreneur, Result Focus,
Freedom (Flexible-Hour)
Ambitious & Hardworking, Work-
Family Balance
Hands-Off, Independence
GENGEN--XX
19651965--19801980
Innovation, Team Oriented,
Meaningful Career
Confidence, Bold, Multi-tasker, Clear division of work / personal privacy
High Engagement,
Coaching, Open Channels
GENGEN--Y Y
(Millennial (Millennial ––
Face book)Face book)
1981 >1981 >Source: http://legalcareers.about.com/
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BUSINESS ENVIRONMENT
Technological & Globalisation
NO FIXED RECIPE!
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LACK OF SUPPORTING ENVIRONMENT
• Too TASK driven
• Driven by business decision
• Missing managerial skills
• No time to manage peoples!
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MOST POWERFUL TOOLS
Process of Facilitate & Navigate
“potential, motivation & greatness”
COACHING
“Need of executive coaching is very strong especially in new industries that are growing fast and face issues of
leadership depth”ANURAAG MAINI, DLF PRAMERICA LIFE INSURANCE COMPANY
“With fairly senior leaders, acceptance of young professionals as a coach or a facilitator may be tough initially; however what eventually matters is the real
difference one can create.”AADESH GOYAL, TATA COMMUNICATIONS
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STRUCTURED & INNOVATIVE MODEL
4 Directions – 3 Dimensions
PERSON-3PERSON-2PERSON-1
ORGANISATIONALORGANISATIONALORGANISATIONAL
INTERPERSONAL
PERSONAL
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3 DIMENSIONS – 4 DIRECTIONAL
OrganizationTeamPersonal
Vision / Mission
Team Leadership
Personal Leadership
Direction Direction
WHERE?WHERE?
ValuesTeam
MotivationSelf
MotivationMotivationMotivation
WHY?WHY?
ExecutionTeam
ManagementSelf Manage
Skills Skills
HOW?HOW?
EmpowermentTeam
DevelopmentSelf
Fulfillment
Limiting Limiting
BeliefBelief
WHY NOT?WHY NOT?
DEVELOP CULTURE OF ENGAGEMENT
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WHERE TO START?
• Fewer than 1 in 3 employees worldwide (31%) are Engaged. 17% are Disengaged. India has the most engaged employees at 37%.
• Employees who know their manager “as a person”, more likely to be engaged.
• Employees who trust their manager or executive, more likely to be engaged.
• Engage employees demonstrated clearer & visible actions, while disengaged ones only talk! No action!
BlessingWhite's global Employee Engagement Report 2011
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JOURNEY TOWARDS ENGAGEMENT
• Create a collaborative culture
• Top Management buy-in
• Well train Mid-Level Managers
• Active role from HR
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IMPLEMENTATION – WHAT TO DO?
1. Build internal pool of coaches; *Strategic Business Unit and Human Resources
2. Train Middle Managers on basic coaching skills
3. Get undivided support from top management
4. Select a transparent and structured coaching
approaches
5. Measure the success of program to ensure
Return of Investment / ROI
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QUESTIONS & ANSWERS
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IN SUMMARY
• Framework to develop engagement culture
• Framework to get good clarity,
commitment and alignment
across organization
• Great Company
• Happy Family
COACHING AS
ENGAGEMENT TOOL
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Email: [email protected]
www.newscoaching.com
Think Talent Services619, ILD Trade Center,Sector 47, Sohna Road,Gurgaon--122002, India.Ph: [email protected]