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The Mobile Contact Center App is designed for people who enable businesses to streamline the productivity of their organizations by allowing their employees to have access to the calling information and data instantly in order to stay up-to-date with the relevant information during support. https://www.go2market.in/must-have-features-of-mobile-contact-centre-app-to-serve-customers-remotely-in-the-best-way-possible/
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Must-Have Features of
Mobile Contact Centre
App to Serve Customers
Remotely in the Best
Way Possible
www.go2market.in/
http://www.go2market.in/
INSTRUCTIONS
The Mobile Contact Center App is designed for people
who enable businesses to streamline the productivity of
their organizations by allowing their employees to have
access to the calling information and data instantly in order
to stay up-to-date with the relevant information during
support.
The app is designed keeping in mind the issues that
employees or businesses normally face while working with
a traditional PABX and to overcome them.
www.go2market.in/
http://www.go2market.in/
“Any mobile call center app should have these features in order to function
smoothly and efficiently.
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http://www.go2market.in/
1. Agent Real Time Monitoring (RTM)
One of the main additions
on this application was to
make sure that the
employees get the real time
update of all the activities in
order to help him to
monitor/study it further.
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http://www.go2market.in/
2. Manage calls at your own pace
The app allows the
employees to function
at their own pace. They
can create a timeline on
when to call and when
not to.
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http://www.go2market.in/
3. Receive and make calls
The design of the
application is easy to
work with and gives a
way to do everything
just through the app.
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http://www.go2market.in/
4. Manage contacts from your contact list
The mobile contact center
app has a manual dial board
that allows you to contact
anyone from your contact list
at any time and access the
data afterward in the
application itself.
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http://www.go2market.in/
5. Customize CRM
One of the best features
that will help a lot of
businesses is the
customized CRM. You can
decide what you want to
access or record while
using the application.
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http://www.go2market.in/
6. Disposition
With the Mobile Contact
Center application, we
can enter the activities at
that very moment in such
a manner that it gets
easier for the admin to
filter out the reports when
needed.
www.go2market.in/
https://www.go2market.in/mobile-cloud-call-center/http://www.go2market.in/
7. Record calls for future analysis
Recording your calls can
come in handy when
accessing the history for
analysis in the future. The
application gives you all
the call recordings that can
be easily accessible by the
employees.
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http://www.go2market.in/
8. Check error during calls through API
Another well thought the
feature was to place an
option of API(s) in easy
layouts so as to correct the
calling errors in minutes by
sending it to the agent with
a single click.
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http://www.go2market.in/
9. Schedule calls
we tried to solve your
problem by placing a
schedule timer that reminds
you of calling someone after
your decided time period so
that you don’t forget whom
to connect with.
www.go2market.in/
http://www.go2market.in/
Contact Us
Email:- [email protected]
Mobile:- +91 8595 08 08 08
Website:- www.go2market.in/must-have-
features-of-mobile-contact-centre-app-to-
serve-customers-remotely-in-the-best-way-
possible/
www.go2market.in/
mailto:[email protected]:+91%208595%2008%2008%2008https://www.go2market.in/must-have-features-of-mobile-contact-centre-app-to-serve-customers-remotely-in-the-best-way-possible/http://www.go2market.in/
Thank Youwww.go2market.in/
http://www.go2market.in/
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www.go2market.in/
http://www.go2market.in/