Mortgage ChangesAt Fifth Third Bank

Lonn Dugan, Mortgage Loan Originator, NMLS 864293 I am an Employee Of Fifth Third. The statements or opinions

expressed are my own and do not necessarily represent those of Fifth

Third.

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Old Stories, Rumors, and Facts

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Best Brokerage in Toledo

Recent Personnel ChangesI Moved My License To Fifth Third Bank

Elizabeth Kollar, Former SR VP of Mortgages, Moved To NC

Greg Cepek, Formerly at Waterford Bank, Now SR VP, Head of Mortgage

Restructured Processing & Underwriting Processes

New Dedicated MLO / Processor / Underwriter Teams

Inside Promotions for 3 Managers ~ New MLO Team Structure

Dramatic Improvement in Turn Times, On Time Closings!

Mortgage Programs & ChangesConventional Mortgages with 3 % Down

New Doctor / Established Doctor Loans with 5% Down & NO MI

Construction to Perm Loans ~ Single Closing ~ 10% Down

Portfolio Loans for Business Owners, High Net Worth Individuals

VA Loans at only ½% Origination Fee ~ Others Charge 1%

Learning from the Past

Serious System Changes

Complete Nation-Wide Mortgage Transformation

Implemented Q4 2014

Internal Process Changes

New Complaint Management Program

Encouraging Complaints So We Can Learn

Powerful Date Tracking Systems

Team Focus on Meeting Contract Dates

Powerful AlignmentsDedicated Teams ~ Better Outcomes

Outcomes For Realtor Partners

Outcomes For Realtor Partners

On Time Closings!

Application

Underwriting

More Underwriti

ng

Clear To Close

TILA / RESPA UPDATES COMING

Hold On To Your HatFirst: Dodd Frank & SAFE Act

TILA / RESPA

Then CFPB Ads Enforcement Teeth

75,000 Programming Hours At Fifth Third Bancorp

Working Together To IncreaseValue of Realtor Services To Clients

Help Buyers Save on Interest RateAnd Closing Costs

Other Banks May Charge Points For Great RatesWe Pay Borrowers Up to 1.25 Discount Points

On All Purchase Loans

Joint Marketing Opportunities

Joint MailingsJoint Postcards

Joint Open House FliersLink Exchanges

Market Leaders Should Work Together

Besides: I am former RE/MAX and… You LOVE ME!

The End