RULES OF ENGAGEMENT:

GRATEGYCOPYRIGHT 2014. LISA RYAN, GRATEGY. ALL RIGHTS RESERVED.

Six Strategies to Increase Productivity Profitability and

Passion in the Workplace

Learn how Beaches Restaurant, Portland Airport knows how to make employees and customers feel appreciated.

Do you wake up with positive expectancy of the day ahead?

Or are you expecting someone to throw a “Monkey wrench” into it?

DISCLAIMER

Not your “pie in the sky” gratitude – it’s real and it works

Yes, money is tight… so what!

You’re

Gratitude is an emotion…

Back in the day…

GRATITUDE JOURNAL

Gratitude Group

Employee satisfaction is functional.

Employee engagement is emotional.

SATISFACTION VS ENGAGEMENT

Why Disengaged Employees Leave

67%

DISENGAGED EMPLOYEES

5x more safety

incidents

2.5x more sick days

87% more likely to leave

http://kevinkruse.com/employee-engagement-research-master-list-of-29-studies

Only 29% of employees are engagedGallup.com

ENGAGED EMPLOYEES

-Management is transparent-Invest in Staff

Feel safe

Feel appreciate

d

-Provide Coaching & Feedback-Express Appreciation

Want to contribute

REPLACING AN $8/HR EMPLOYEE

• Society Human Resource Mgmt. $3,500• Superb Staff Services $8,000• Workforce Magazine $10,000• Saratoga's HR Financial Report $ 16,000

• Average Turnover Cost $9,444

T.H.A.N.K.S.

TRUST

If a manager is ineffective at earning trust – the lack of team performance will speak for itself and turnover will become increasingly apparent. You can’t hide if you are an ineffective manager who has trouble earning trust. (Forbes.com)http://www.forbes.com/sites/glennllopis/2012/07/10/effective-managers-earn-trust-quickly-by-doing-5-things-well/

HOW TO BUILD TRUST

• Be approachable, competent and consistent• Act with honesty and integrity• Treat staff with respect• Lead by example• Admit mistakes

http://bit.ly/XXuing

HELP

“My manager promoted me to an officer position that all the men in the company coveted. It was very brave of him, and it made me wantto go through walls to prove how right he was to promote me.”

Joan Yankowitz, Founder, JB Short Marketing

HELP YOUR STAFF GROW

• Cross-train for lateral development• Provide funding for training• Personalize a long-term career plan• Be proactive and measure results• Mentoring program• Empower supervisors

APPLAUD

“I had a CEO shake my hand and congratulate me on a job well done (in the presence of my colleagues). The icing on the cake was his knowledge of detail for the project I was working on.”

Craig Postlethwaite, President, Shimmer Digital Media

APPLAUSE, APPLAUSE

• Written notes• Congratulations • Public• Permanent• Verbal – be specific

NAVIGATE

“My colleagues got togetherto throw me a surprise bridal shower. My boss not onlyparticipated, she allowed the whole event to happen on work hours. It was not just showing me appreciation but the entire team too.”

Shannon Hartman, Training Specialist at Dale Carnegie

WAYS TO NAVIGATE BALANCE

• Focus on outcomes• Ask for win/win• Sponsor family events• Formal policies• Informal practices

KNOW

“My employer made me Employeeof the Month, and brought a bottle of wine to my desk. When I told her‘Thank you, but I don't drink wine,’ she went and got me a box of cookies!”

Vasco "Roscoe" P. de Sousa, Media Producer

DO YOU KNOW?

SERVE

“My manager hired a car service to pick me up so I would get to work at 9:30 and not 10 though everyone else came it at 9.”

Cheryl Roshak, Founder of CatapultMe

SERVE

Service attitude Informed employees Create an experience Ask their opinions Consider employee’s viewLead with your heart

•Trust – Performance•Help – Engaged•Applaud – Proud•Navigate – Reduce Stress•Know – Important•Serve - Included

“Silent gratitude isn't much use to

anyone.”

G.B. Stern

Your Insight Please…

To receive your own “Gratitude Thought for the Week,” as well as special reports by Lisa Ryan, go to:

www.kiwilive.comKeyword: gratitude

Positivity Ratio

©Grategy, LLC Lakeland Community College Center for Business &

Industry

I appreciate YOU!

Thank you!

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