Mitel Teleworker

Mitel Teleworker SolutionMitel Border Gateway

slide 2

Mitel Teleworker Solution

Reduction of overhead expenses, improvement of

customer satisfaction, and an increase in productivity and

staff retention are a few of the many core business benefits

that stem from teleworking. “

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Business Challenges

Increasing number of employees who are working from off-site locations and home offices

Proliferation in the use of smart devices in the workplace

Internet network issues which impact voice quality

Internet threats to company network and services at risk

How do you provide secure, ubiquitous accessibility ?

Working at Customer Location

Home / Remote office

Road Warrior

Off-site Contact Center Agent

Corporate LAN/WAN

Public Internet

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Anywhere, Anytime

Reduced Costs– Server Consolidation– Mobile and long distance– Real Estate– Hire out of region talent

Business Continuity– Pandemic planning, Weather– Emergency 911

Zero Commute– Energy efficient – Reduced emissions– Enhanced Availability– Work/Life Flexibility

Anywhere, anytime access to full “in-office” telephony experience

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Teleworker on the Mitel Border Gateway

Seamless Remote Access

– Any Mitel IP / certified SIP device or UCA soft phone

– Wi-Fi enabled devices, DeTeWe MiNet, Spectralink MiNet, Ascom

Strong Access Control and Security

– No VPN required

High Availability– Support for clustering

Highly Scalable

– Scales up to 2500 users

Superior Voice Quality

– Dynamic Jitter Buffering and Packet Order Handling

– Dynamic bandwidth management


Corporate LAN/WAN

Public Internet

Mitel Border Gateway

Teleworker Service

Home Router / NAT / Firewall

Remote Contact Center Agent

Road Warrior


Corporate LAN/WAN

Public Internet


Teleworker Service



Simple. Plug-in and Work

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MBG – Teleworker Service & Mitel Applications Suite

Internet

LAN LAN (Server-Only)(Server-Only)

Network Edge Network Edge (Server-Gateway)(Server-Gateway)

Internet

Deployed on the Network edge

“Embedded” MBG– Teleworker, SIP Trunking Proxy*

Small Business

MBG, Teleworker, & SIP Trunking Service


Teleworker Service

SIP Trunk Proxy Service

Application Web Proxy Service

Mitel Applications SuiteMitel Application Suite Mitel Application Suite

Deployed on the LAN

MBG proxies MAS applications– Teleworker, SIP Trunking Proxy*

Medium Business

Optimizing Network Fit & Cost Effectiveness

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Mitel Border Gateway & Mitel Application Suite

MAS Single Point User Mgmt• Local Apps, Remote TW Service, and 3300

user/device• Reach-Through to Mitel Border Gateway,

3300 ICP

Single Point of User Provisioning with MAS 2.0

DMZ

InternetPublic

Private

PSTN

Company LANMitel Applications Suite

Nupoint, SAA, AWC, ME,Business Dashboard, CSM

Mitel Border GatewayTeleworker, SIP Trunk Proxy, App Web

Proxy

Availability MAS 2.0 (December 2009)

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Mitel Teleworker - Built in Resiliency

3300 ICP

XPSTN


Corporate LAN/WAN

Public Internet


Teleworker Service



3300 ICP

HQ

Second Location

X Location

3300 ICP

Road warrior

PSTN

Supports Multiple 3300 ICPs

– Reduced costs

– Increased network simplicity

No service interruption

– Leverage 3300 network resiliency

Ensure uninterrupted access

– PSTN failover with LIM module

X

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High Availability for Teleworker

Solid infrastructure for reliable, secure networks

Supports MBG and MBG Service Provider deployment options

– Support for mixed cluster of supported servers

Increased Scalability

– Fully meshed cluster with load balancing and seamless administration

– Clustering supports more than 2500 users

Reduced Cost

– Buy TW clients once - licensed cluster wide

MBG-A MBG-B

DMZ

Internet

AMC



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Point to Point Local Streaming

Up to 20 IP phones can now be supported behind a single NAT router at a remote site

Remote office

Corporate LAN/WAN

Public Internet


Teleworker Service

Router / NAT / Firewall

3300 ICP

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The Impact• Allows company to attract

and retain skilled employees

• Allows company to interact with employees all over the country

• Provides employees with a virtual and visual presence and availability at all times

• Avoided real-estate costs

The Solution • 8 Mitel 3300 ICP’s• 1200 Teleworkers (200

more planned)

• Mitel Applications Suite

• Contact Center with 6110 Enterprise Mgmt Server

• Mitel Your Assistant (350 clients)

The Impetus• To enhance

customer service

• Retain valuable employees

• Reduce costs

About MedQuist• Largest global

provider of medical transcriptions in healthcare

• The company has 10,000 employees in the U.S. and 130 customer service centers nation-wide

“The IP system will allow us to retain the integrity of our ‘knowledge workers’ throughout the country while maintaining our employees location preference”

(Lauren Johansson, Telecoms Manager)

Creating a Virtual Work Place

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Anytime, Anywhere Access

Complete “in-office” telephony experience

Zero commute

Lower mobile, long distance, real estate and travel costs

Plug and work simplicity

Single Server Consolidation

Secure, Resilient

Leverage Existing Servers for Clustering

Mitel Teleworker Solution

CapEX Reduction

OpEX Reduction

Efficiency Gains

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2510 Southwell Road, Suite 102 Dallas, TX 75229 (P) 972.484.2800 (F) 972.484.559 www.AdventTelecom.com

Why Advent? • Privately and locally owned since 1991 • Mitel Exclusive Business Partner • Awarded Mitel’s Circle of Excellence Award • Mitel Certified Technicians • Nationwide Customer Base

Products and Services Mitel Phone Systems 3300 IP Communications Platform (10-65,000 users) SX-200 IP Communications Platform ( up to 600 users) 3000 Communications System (up to 52 users)

Managed Services Maintain installed Mitel Phone Systems

Monday – Friday 8AM-5PM support (24 X 7) Support MAC work (Moves, Adds, Changes) Structured Voice and Data Cabling Network Services (Providing service in over 35 states) Phone Service – Local - Long Distance - SIP Trunks Internet Service DSL - T1 – Ethernet - MPLS

Contact Info Ted Alvarez – Sales Representative [email protected] 972.484.2800 ext. 725 Kyle Jones – Sales Manager [email protected] Steve Reed – President [email protected]