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Where? What? Who(m)? Smart Social Media for Small Businesses Your Host: Melanie Baker

MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

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Engaging in social media is no longer optional for many businesses, especially those online. But in a startup environment, everyone already wears a lot of hats. Who should take this on? What types of media should they embrace? Should a startup try to reach the entire internet?We’ll discuss adopting and adapting social media for startups (as well as a bit of community management) so that it’s useful to your business and audience. Real-world examples will demonstrate the value.

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Page 1: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

Where? What? Who(m)?

Smart Social Media forSmall Businesses

Your Host: Melanie Baker

Page 2: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

• Let’s assume that the answer to “Should my business get social?” is “Yes”...

• Who is our audience?

• What sites should we be using?

• What content should we publish?

• Whose job is this?

• Did we win?

Page 3: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

Q&A Protocol

• For quick questions, ask throughout.

• For bigger questions, ask at the end.

• Judge of the size of your question will be me.

Page 4: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

Who is our audience?

• Good news: Knowing this will answer almost all of the other questions.

• Bad news: The answer is not “Everyone”.

Page 5: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
Page 6: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
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Page 8: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
Page 9: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
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What sites should we be using?

• Good news: “All of them!” is not the answer.

• Bad news: There’s no one-size-fits-all answer…

Page 12: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
Page 13: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

?

Page 14: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

What content should we publish?

• What sites are you using?

• What does your business need?

• What does your audience like?

Page 15: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
Page 16: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

Whose job is this?

• Good news: “Everyone” is probably not the answer.

• Bad news: The right person may not work for you… yet.

Page 17: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
Page 18: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

Did we win?

• Good news: Yes, you can determine this.

• Bad news: There is no one-size-fits-all answer…

Page 19: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses
Page 20: MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

Questions? Comments?

If you think of something later…

@[email protected]