1

Managing & Coaching Millennials

Leadership BuyDesign

2

Agenda Managing Millennials

Introduction to Generations Gen-X and Millennials at Work - Traits Managing the Millennial Employee

Coaching Millennials Coaching , Followership and Critical Thinking G.R.O.W. Coaching Model Core Coaching Skills Skills Practice

3

Generational Influences

Gen-X Birth Years 1962-1981 Millennial Birth Years 1982-2005

4

Millennial Childhood Influences Kids were raised with laws protecting them

more than any other generation in history. First generation in history to be encouraged

to talk openly about their feelings. Encouraged to participate in family and

household decisions at a much earlier age. Raised with protectiveness, “helicopter

parents” term emerged. Rewarded every step of the way by teachers,

peers and at home by doting parents.

5

Gen-X Childhood Influences Generation of latch key kids born during one of the

most blatantly anti-child phases in history. Highest divorce & abortion rates and dual income

families, most permissive parenting habits in history. Feminism and women going to work.

Often viewed as intrusive obstacles to their parents’ self-exploration. Average quality time with parent was 15 minutes a day.

Xers found themselves in the highest child poverty rates, and later in their lives, the lowest wage and homeowner rates - since the great depression. First generation not to be better off than their parents.

Parents laid off in the 80’s recession and that had a profound impact on them.

6

Trends Trends in our

upbringing shapes the generation. Parenting, technology, pop culture.

Of course, everyone is unique and yet there are traits associated with every generation.

What traits do you associate with the Millennial generation?

7

Gen-X and Millennials

Gen-X Assets Millennial Assets

• Adaptable• Technoliterate• Independent• Not intimidated by authority• Creative

• Collective action• Optimism• Tenacity• Heroic spirit• Multitasking• Tech Saavy

Gen-X Liabilities Millennial Liabilities

• Impatient• Poor People Skills• Cynical

• Need for supervision and structure.

• Inexperience, particularly with handling difficult people issues

8

Managing Millennials

What has worked for you in managing this generation?

9

Developing Your Employees

TrainingTell

MentoringTell/Ask

CoachingAsk/Tell

DelegationAsk

10

What is Coaching Coaching is a development process where the

Coach asks a directional set of questions to the Coachee (employee) to help them grow in their role and become active independent critical thinkers.

11

Followership (Author: Robert E. Kelley)

Alienated Followers

STAR Followers

Yes – People Followers

PragmatistFollowers

Independent, Critical ThinkingActive

Pass

ive

Dependent, Uncritical Thinking

12

G.R.O.W. Model

Way Forward

Goal

13

Core Coaching Skills

Powerful Questions

ListeningIntuition

14

Wrap-Up One thing you learned about the Millennial

Generation? One thing you learned about Coaching?