Management and Planning in

Today’s Organization

14Chapter

© 2004 by Nelson, a division of Thomson Canada Limited.

2 © 2004 by Nelson, a division of Thomson Canada Limited.

Learning Goals

1. What is the role of management?

2. What roles do managers take on in different organizational settings?

3. What set of managerial skills is necessary for managerial success?

4. What are the four types of planning?

5. What is a mission statement?

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Learning Goals (cont’d)

6. What are contingency plans and why are they important?

7. What trends will affect management in the future?

4 © 2004 by Nelson, a division of Thomson Canada Limited.

Learning Goal 1

What is the role of management?

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Management:

the process of guiding the development, maintenance, and allocation of resources to attain organizational goals

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Activities of Management

1. Planning

2. Organizing

3. Leading

4. Controlling

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Learning Goal 2

What roles do managers take on in different organizational settings?

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Types of Management Roles

• Informational– monitor, disseminator, and spokesperson

• Interpersonal– figurehead, leader, and liaison

• Decisional– entrepreneur, disturbance handler,

resource allocator, and negotiator

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Decision Making Process

1. Define the problem

2. Search for solutions

3. Analyze the alternatives

4. Select one or more alternatives

5. Put the plan into action

6. Follow up

10 © 2004 by Nelson, a division of Thomson Canada Limited.

Learning Goal 3

What set of managerial skills is necessary for managerial success?

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Managerial Skills

• Technical skills– specialized knowledge and expertise

• Human relations skills– interpersonal and communication skills

• Conceptual skills– understanding the big picture

• Global management skills– ability to operate in diverse environments

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Managerial Skills

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Learning Goal 4

What are the four types of planning?

Four Types of Planning

1. Strategic

Planning

Long range, broad goals

2. Tactical

Planning

To implement a strategic plan; shorter term and more specific

3. Operational

Planning

Creating very specific policies and procedures

4. Contingency

Planning

Alternative actions for unusual or crisis situations

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Learning Goal 5

What is a mission statement?

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Mission Statement:

the formalization statement of an organization’s purpose and reason for existing

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The Strategic Planning Process

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Learning Goal 6

What are contingency plans and why are they important?

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Contingency Plans:

plans that identify alternative courses of action for very unusual or crisis situations

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Importance of Contingency Plans

Contingency plans are needed to cope with unforeseen circumstances such as:

• Natural disasters

• Acts of terrorism

• Radical new technology

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Learning Goal 7

What trends will affect management in the future?

22 © 2004 by Nelson, a division of Thomson Canada Limited.

Trends in Management

• Increased employee empowerment

• Proliferation of information technology

• Increase in global management