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Leading(Change:(Pu#ng&Good&Ideas&into&Prac2ce,&
in&Theory&and&at&Zappos(
The&&Future&of&Work&Conference&Las&Vegas,&Nevada&
March&4,&2015&
James(P.(Ware,(PhD(Execu9ve(Director(The&Future&of&Work…unlimited&
John(Bunch(Lead(Link,(Holacracy(Implementa9on(Zappos.com(
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Leading Change is Tough!
L(1(L((((
© Copyright Rosebud Productions Reprinted with permission.
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
The U.S. Economy is in Trouble
- 2 -
Source: “State of the American Workplace” Gallup, 2013
70% of American workers are NOT engaged at work
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Why We Hate Work
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Regular time for creative or strategic thinking?
Ability to focus on one thing at a time?
Opportunities to do what is most enjoyed?
Level of meaning and significance?
Connection to your company’s mission?
Sense of community?
Opportunities for learning and growth?
Yes No
70%
66%
60%
50%
50%
49%
48%
18%
21%
33%
36%
25%
35%
38%
“Why You Hate Work,” by Tony Schwartz and Christine Porath, The Energy Project, New York Times, May 30, 2014
[A 2013 survey of 12,115 workers worldwide]
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Do Employees Quit Over Money?
- 4 -
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Employers Employees
89%
12%
Yes
Source: “State of the American Workplace” Gallup, 2013
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Do Employees Quit Over Money?
- 5 -
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Employers Employees
89%
12%
Yes
Source: “State of the American Workplace” Gallup, 2013
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Employees Don’t Quit the Company
- 6 -
75% quit their boss
Source: “State of the American Workplace” Gallup, 2013
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
And It Matters
- 7 -
Low engagement
costs the U.S.
economy…
Source: “State of the American Workplace” Gallup, 2013
$500+ Billion per year
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
New Rules for the New Economy
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Human
experience
is
more valuable
than
bureaucrati
c
rules
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
New Rules for the New Economy
L(9(L((((
Collaboration
beats contr
ol
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
New Rules for the New Economy
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Nobody is
smarter than
everybody
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
New Rules for the New Economy
L(11(L((((
Networks
beat
hierarchies
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
If You are a Caterpillar…
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©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
How Do You Become a Butterfly?
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©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Life Without Managers
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Only two core principles: 1. No coercion 2. Honor your commitments
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Let’s Learn from Zappos
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©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Now It’s Your Turn
- 17 -
? ! ? !
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
The Power of Self-Managing Systems
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“Amazing Starlings Murmuration” http://www.youtube.com/watch?v=eakKfY5aHmY (Produced by Dylan Winter, www.keepturningleft.co.uk )
©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&
Keep in Touch
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Website:((hQp://www.thefutureofwork.net((TwiQer:(hQp://www.twiQer.com/thefutureofwork(
James&P.&Ware,&PhD&Execu9ve(Director(The&Future&of&Work…unlimited&Walnut(Creek,(California([email protected](
John&Bunch&Lead(Link,(Holacracy(Implementa9on(Zappos.com&Las&Vega,&Nevada&[email protected]((
Website:((hQp://www.zappos.com(((TwiQer:(hQp://www.twiQer.com/zappos((