Embed Size (px)
DESCRIPTION
Kodak Alaris' complete AIIM 2014 presentation slides Insure a Positive Experience in your Claims Process The automation of claims related workflows presents a significant opportunity to streamline processes and enhance the customer experience. Technology can address the growing volumes, velocity and variety of content, communication channels and customer expectations, especially in the claims process. We will explore solutions that turn these labor intensive processes and time consuming customer interactions into real savings and new business opportunities. Presented by Rod Hughes from Kodak Alaris Inc. at AIIM 2014 Conference. See Rod Hughes present on April 2 from 2:00 - 2:30 p.m. Eastern in the Process Track. Rod Hughes ([email protected]) General Manager, Software & Solutions Kodak Alaris @KodakDI AIIM 2014 Conference Hyatt Regency Grand Cypress April 1-3, 2014 Kodak Alaris Booth 29 1 Grand Cypress Blvd, Orlando, FL 32836-6799
Citation preview
#AIIM14 #AIIM14
#AIIM14
Insure a positive experience in your claims process Rod Hughes
General Manager, Software & Solutions Kodak Alaris
@KodakDI
#AIIM14
Are These Your Challenges?
#AIIM14
Are These Your Goals?
Business Growth
Balance Workforce Expertise
Reduce Fraud
Responsive to Policy Holders
More Efficient
Processes
#AIIM14
Exploding Variety and Volume
#AIIM14
Handle All Input Dimensions
Format
Source Structu
re
Fax Server Scanner File System
Mail Server
Image Paper PDF Email
Unstructured
Semi-structured
Structured
#AIIM14
Artificial Intelligence Opens New Opportunities
UNDERSTAND PROCESS KNOW
? i !
#AIIM14
Semantic Understanding Extracts Real Meaning
Graphically
Linguistically
Rule Based
Contains “Claim”
#AIIM14
Techniques • Symbolic (barcode)
• Document analytics • Graphic-based • Text-based
• Statistical methods
• Semantic understanding
Advanced Document Classification
LOW
HIGH
Property Claim
Property Underwriting
Customer correspondence
Car claim
#AIIM14
Fast and Correct Processing of Claims
Car
Property
Life
Health
Multi-Topic Processes
Alternative Routing
Adaptive classification
Forward Follow Up Assign
Escalation Mechanism
Response Suggestions
Average Handling Time Reduce
SLA Evaluation
Agent Skills
#AIIM14
Knowledge Powers the Service Center
Data
www
Self Learning Expert Forum
Content Repository Across System Boundaries
Any Content Documents
Free Text Search Intranet Any Source No Administration Versioning
Dynamic Q&A Scripting
#AIIM14
The Power of Self Learning
Trained Model
Training Correct / Incorrect?
Users’ Reactions Feedback No Rule Sets Incorrect Training Correct Agent Result Optimize
Learning by Doing Minimize Errors Document
Artificial Intelligence Dynamic Knowledge
#AIIM14
The Value of AI in Claims Processing
Benefits offered by Information Management Solutions powered by Artificial Intelligence
Responsiveness to policy holders: Understand the true meaning of claims inputs through semantic understanding
More efficient processes: End-to-end claims process automation
Balance workforce expertise: Establish a comprehensive knowledge base
Fraud prevention: Focused data mining
Business growth: Flexibility and scalability through self learning
#AIIM14
Discuss further? See you at booth xxx in the exhibition hall
Do you want to discuss further?
See you at booth 29 in the exhibition hall
Contact me [email protected]
![[XLS]apn.acer.co.inapn.acer.co.in/Rpt/vendor_matrix.xls · Web viewFor KODAK DOCUMENT SCANNER SUPPORT, you can contact the Kodak Alaris Service & Support Division by either of the](https://img.pdfslide.us/doc/110x75/5aa6e5047f8b9ac5648b5cdc/xlsapnacercoinapnacercoinrptvendor-viewfor-kodak-document-scanner-support.jpg)
