TVSEMs. Thangam will be the single point of contact for getting the updates on LIC related calls. Level NameLevel 1 Branch Support ExecutiveLevel 2 Ms. ThangamLevel 3 SN MurthyLevel 4 Ms. P.Vennila VijayaLevel 5 S Sathyamoorthy

Level Name1800-4256-

4461st Level BPU2nd Level RPS3rd Level Mr. Umesh Tatar3rd Level Mr. Surya Tandon3rd Level3rd Level4th Level

5th Level Mr. Gurunatha Reddy

Sr. no. Location1 Ahmedabad2 Bangalore3 Hubli4 Bhopal5 Chennai6 Coimbatore7 Cochin8 Chandigarh9 Delhi

10 Hyderabad11 Jaipur12 Kolkata13 Guwahatti14 Lucknow15 Mumbai16 Pune18 Bhuvneshwar

WeP Call Logging at Centralized call center:Toll Free No: 1800 4256 446 OR 0821 - 4004800 SMS Printer to 9980048000Email : Wepcare.support@wepindia.com

Service Level Agreement:

FujitsuIntegra Micro Systems (P) Ltd

Sl.No. Location

Call Log Level 1

1 Bangalore

2 Chennai

3 Secunderabad

4 Mumbai

5 Delhi

6 Kolkata

7 Bhuvaneswar

8 Jaipur

9 Ahmedabad

10 Lucknow

Level 2

1 Bangalore2 Mumbai3 Chennai4 Kolkata5 Bhuvaneswar6 New Delhi

Level 31 All India

LIPI

Tandberg1st Level Call Interactions / Case LoggingTechnical HelpDesk (24 x 7)Toll Free @ 1800 200 6542Email: supportindia@tandbergdata.com2nd Level Case EscalationSwarup Ranjan Patnaik (Pre Sales Manager – India & ME)Mobile: +91 88610 22882Email: swarup.patnaik@tandbergdata.comAndSupportAPAC TeamEmail: supportapac@tandbergdata.com3rd Level Case EscalationMr. Pankaj Sharma (Regional Manager – India & ME)Mobile: +91 98190 04047Email: pankaj.sharma@tandbergdata.com11. LIMITED PRODUCT WARRANTY STATEMENThttp://www.tandbergdata.com/apac/index.cfm/support/warranty/warrantyinformation/

Ms. Thangam will be the single point of contact for getting the updates on LIC related calls. Contact No DesignationAs per the Escalation matrix As per the Escalation matrix044 -42275034/42275026 OEM Help Desk at Call Centre7738184713 Executive - Key Accounts Support9003015996 Manager - Call Centre99400 44052 Service Management & Call Centre H

Designation Contact

support.wepcare@wepindia.comCall Center 0821-6620304List Given belowZonal Manager (West Zone) 9033099304

Zonal Manager (North Zone) 9871773593

Zonal Manager (South Zone)Zonal Manager (East Zone)Mr. Chandra Kumar.H Technical 9448052703

DGM, Cust. Support 0821-6620531Regional Product Specialists

Regional Sup. Incharge Contact. NoVaibhav Trivedi 9825368835Manikya Reddy 99971443829K Satish Babu 9791364132Sandeep Mahalaha 9425040230Venu Gopal 9500074326K Sathish Babu 9791364132Anish AK 9995674786Aman Walia 9501555299Sachin Shukla 9971443829Manikya Reddy 9177474741Vijay Singh 9024454838Koushik Roy 9830504168Phanindra Buragohain 9864456088Mulayam Singh 9918666605Ravikanth Vyas 8879142888Sharad Garud 8862074267Manoranjan Padhy 9439204720

SMS Printer to 9980048000

Integra Micro Systems (P) Ltd

Address Name of the EngineerOne point contact person Mr Nafees Malik

Level 1Mr Balaji

Mr Sunil MadhuMr Baskar

Mr Sarath

Mr Mohan

Mr Hariom Singh

Mr ChetanMr Shovan

Mr Shovan

Mr Hariom

Mr Mohan

Mr Sheel Kumar

Level 2

Mrs MamathaMr Raj GauravMr BaskerMr Jayorshi MajumderMr Amlan RoyMr Sheel KumarMr. Bidyut Das

Level 3Mrs Vimla Jogesh

529,F Block,60 Feet Main Road , Sahakar Nagar, Banagaore

New No.16,Old No 19, Jayalakshmipuram,1st Street Nungambakkam, Chennai1-8-32/5, 1st Floor, Bapu Bagh Colony, Prenderghast Road, SecunderabadMillennium Business Park, MIDC, Plot No 107, Building no 3, Sector 3, Mahape, Navi Mumbai

DTJ 220/221,2nd Floor, DLF Tower B, Jasola, New Delhi

15 Lake Place,Ground Floor, Near Lake Market ,Kolkata427,Shanthi Kunj, Old Statation Bazar,BhubaneswarH-4,Chittranjan Marg, C-Scheme, JaipurC-1,Mahavir Nagar Flats, Opposite Shyamal-V, Shyamala Char Rasta, Setellite, Ahmedabad

C-1941,Awas Vikas Colony, Lucknow

http://www.tandbergdata.com/apac/index.cfm/support/warranty/warrantyinformation/

Email ID oemsupport@tvs-e.insn.murthy@tvs-e.inp.vennillavijaya@tvs-e.ins.sathyamoorthy@tvs-e.in

Mail Id

oem.support @wepindia.com

umesh.tatar@wepindia.comsurya.tandon@wepindia.com

Mail Idvaibhav.trivedi@wepindia.commanikya.reddy@wepindia.comksatish.babu@wepindia.comsandeep.mahalaha@wepindia.comvenu.gopal@wepindia.comKsathish.babu@wepindia.com

Aman.walia@wepindia.com

Vijay.singh@wepindia.comkoushik.r@wepindia.comphanindra.buragohain@wepindia.comMulayam.Yadav@wepindia.comRavikanth.vyas@wepindia.com

Manoranjan.p@wepindia.com

chandra.kumar@wepindia.com

gurunatha.reddy@wepindia.com

anish.ak@wepindia.com

sachin.shukla@wepindia.commanikya.reddy@wepindia.com

sharad.garud@wepindia.com

Integra Micro Systems (P) Ltd

e-mail

vmsharma@integramicro.com

chetanprakash@integramicro.com

shovanc@integramicro.com

vmsharma@integramicro.com

support@integramicro.com

balajig@integramicro.com

sunilkumar@integramicro.combaskaranj@integramicro.com

sharathb@integramicro.com

harioms@integramicro.com

shovanc@integramicro.com

harioms@integramicro.com

sheelkumar@integramicro.com

mamathakn@integramicro.comrajgaurav@integramicro.com baskaranj@integramicro.com jayorshim@integramicro.comamlanroy@integramicro.comsheelkumar@integramicro.combkdas@integramicro.com

vimalaj@integramicro.com

Sysnet HO Contact matrixFirst level Second LevelPraveen Gulliya Urmil Malikpraveen.gulliya@sysnetglobal.com urmil.malik@sysnetglobal.com011- 30826147/ 9650625149 9811270765

Sysnet Takes care of following RegionComplete NorthWest--Except GujaratEast--Except GuwahatiSouth--Except ChennaiS.No ASP Name State1 Sysnet Global Technologies Pvt Ltd Chandigarh2 Sysnet Global Technologies Pvt Ltd Rajasthan 3 Sysnet Global Technologies Pvt Ltd Uttar Pradesh4 Sysnet Global Technologies Pvt Ltd Delhi5 Sysnet Global Technologies Pvt Ltd Andhra pradesh6 Sysnet Global Technologies Pvt Ltd Maharashtra7 Sysnet Global Technologies Pvt Ltd Uttarakhand 8 Sysnet Global Technologies Pvt Ltd Bihar 9 Sysnet Global Technologies Pvt Ltd Madhya Pradesh10 Sysnet Global Technologies Pvt Ltd Uttar Pradesh11 Sysnet Global Technologies Pvt Ltd Orrisa12 Sysnet Global Technologies Pvt Ltd Madhya Pradesh13 Sysnet Global Technologies Pvt Ltd Chhattisgarh 14 Sysnet Global Technologies Pvt Ltd Madhya Pradesh15 Sysnet Global Technologies Pvt Ltd Maharashtra16 Sysnet Global Technologies Pvt Ltd Andhra pradesh17 Sysnet Global Technologies Pvt Ltd Andhra pradesh18 Sysnet Global Technologies Pvt Ltd Madhya Pradesh19 Sysnet Global Technologies Pvt. Ltd. Maharashtra20 Sysnet Global Technologies Pvt Ltd West Bengal21 Sysnet Global Technologies Pvt Ltd Karnataka

22 Sysnet Global Technologies Pvt Ltd Kerala23 Sysnet Global Technologies Pvt Ltd Maharashtra

Other partnerS.No ASP Name State1 Fox Plus Computers Tamil Nadu2 PREMIER SYSTEMS Tamil Nadu3 VB IT Care Tamil Nadu4 VB IT Care Tamil Nadu5 VB IT Care Tamil Nadu6 XP IT Services Tamil Nadu7 Matrix Infotech Tamil Nadu

8 Redington India Ltd. Tamil Nadu9 Delta Integrated Solutions Pvt. Ltd. Gujarat10 Computer Clinic Assam11 P&S Unique systems Tripura12 Digitech Computer Infosystem Assam

City ASP e-Mail IDASP AddressCo ordinator nameCo ordinator phone no Acer Regional Office etailsAcer Branch Office NameCHANDIGA sysnetchd@gS.C.O. 357 Mr.Gagan 0172-26641 North CHANDIGARH

Jaipur sysnetjaipu E-164, NEE Mr. Prakesh 9.529E+09 North JAIPUR

LUCKNOW sysnet_lko@B-175 ,NIRARajiv 0522-32313 North LUCKNOW

New Delhi rajan.awast 54. OLD RA Alok tiwari 011-329090 North DELHI

HYDERABApavani.s139 PLOT NO 2 Mrs.Pavani 040-329714 South HYDERABAD

MUMBAI sysnetmumba# 104, 1ST Mr. Ashok 022 329300 West MUMBAI

DEHRADUNsysnetdun@s103/1, FIR Sneha 135-325040 North DELHI

PATNA vijaya_bhas 3RD FLOOR, Mr.Vijay Sha0612-32985 East PATNA

Gwalior sysnetgwl@A-20, ASHOMrs. Rakhi 0731 - 40 North BHOPAL

Agra sysnetagra@Will Provice Jyoti 0562-32492 North LUCKNOW

BHUBANESkishore.mohPLOT NO – Ms.Sushree 0674 - 3204 East BHUBANESHWAR

Bhopal sysnetbpl@sE-3/146, GRMr. Anoop K0755-3299 North BHOPAL

RAIPUR sysnet_rai C/O MR.MUKEMr Dhananj 8.889E+09 West PUNE

Indore sysnetindo 19/6 - B, Mrs. Sonal J0731-3251 North BHOPAL

NAGPUR sysnet_nag C/O SK.KHURakesh 9.011E+09 West PUNE

Vijayawada #29-14-56, Mr.Sarma 0866-30614 South HYDERABAD

Visakhapat sysnet_visa #10-10-1, B Ms.Ranjitha 0891-32097 South HYDERABAD

Jabalpur sonal.jain@ HOUSE NO.88Mrs. Sonal J0731-3251 North BHOPAL

Aurangabadnitin.kanitk PLOT NO 129Mr Sunil 9.011E+09 West PUNE

KOLKATA 100/1 SARATMr.Ganesh 033 320178 East KOLKATA

Bangalore House No 830Ms.Geetha 080-4092209South Bangalore

Chochin/Ern Ms.Jamuna/M044- 3297South Kerala

pune Sysnetpu Office No Mr Mukund020- 324 West PUNE

City ASP e-Mail IDASP AddressCo ordinator nameCo ordinator phone no Acer Regional Office etailsAcer Branch Office NameVELLORE foxpluscomp# 4/3, 2ND Ramya 0416-43003 South CHENNAI

TIRUNELVEpremiersys NO: 142, 1SJothi 0462 25734South CHENNAI

COIMBATO coimbatore@NO.161/C, SRemina 0422 43509 South CHENNAI

TUTICORINtuticorin@vbNO.104D, MShankar 99410 1921 South CHENNAI

CHENNAI vspraman@vbFLAT NO :CBanu leka 044 237109 South CHENNAI

TRICHY ramtech@airWill Provice Darthy 0431-40206 South CHENNAI

Salem support@matr17/1, RAGAHSudhakaran 0427- 3253 South CHENNAI

sysnet_vijayawada@yahoo.co.in, s.murali@sysnetglobal.com, pankaj.gupta@sysnetglobal.com

sysnetkol@sysnetglobal.net

sysnet.bangalore@sysnetglobal.comsysnetchennai@sysnetglobal.net / anaze.s912@sysnetglobal.net.

7/25 Lawyer Jaganathan Street, Guindy, Chennai - 600 032

MADURAI servmdu@redVANITHA BEHChandra 0452 26203 South CHENNAI

AHMEDABAdeltaahmd@dPVT. LTD, Kinjal Bhavs079 264028 West AHMEDABAD

Guwahati 2nd floor, Subrato dha9508428765 East GUWAHATI

Agartala MathchowmDip Gope 9.8E+09 Acer Indi GuwahatiTezpur Near HQCEMr. Dipan 9.4E+09 Acer Indi Guwahati

itguwahati1@yahoo.co.in

dip87_gope@rediffmail.com, pradip_majumder@rediffmail.comdipankarcc@rediffmail.com

Acer CSM Details Printer supportRajesh Kumar Yes

Sharad Dubey Yes

Vaneet Soni Yes

Debabrata Acharaya Yes

CK Rao Yes

Pritesh Joshi Yes

Debabrata Acharaya Yes

RR Himanshu Yes

C.Samresh Yes

Vaneet Soni Yes

Rak Kishore Gowda Yes

C.Samresh Yes

Uday Phokmare Yes

C.Samresh Yes

Uday Phokmare Yes

CK Rao Yes

CK Rao Yes

C.Samresh Yes

Uday Phokmare Yes

Abhijit Sarkar Yes

Santhosh pai Yes

Vinod Karunakaran Yes

Uday Phokmare Yes

Acer CSM Details Printer supportVV Mohan Yes

VV Mohan Yes

VV Mohan Yes

VV Mohan Yes

VV Mohan Yes

VV Mohan Yes

VV Mohan Yes

VV Mohan Yes

Jitendra Kaneria Yes

Naba Dekha Yes

Naba Dekha YesNaba Dekha Yes

ACCEL SERVICE CENTER LOCATION Region Location Address Contact Person

East RANCHI ACCEL FRONTLINEMR.MANAS GHOSH - 9199439East KOLKATTA ACCEL FRONTLINE Sulagna East GUWAHATI ACCEL FRONTLINEMR.CHANDANKUMAR DEKHAEast BHUBANESHWAR ACCEL FRONTLINEMr.Jitendra Kumar Tripathy / N

North Nehru Place (IT Dept) MRS.CHAMPA BURMAN (09971North Jaipur Miss. NehaNorth Chandigarh ACCEL FRONTLINE SENorth Lucknow ACCEL FRONTLINEMadhavi / MR.ARIHANT - 0902North Ludhiana ACCEL FRONTLINE RAJ - 9915184138 North Udaipur ACCEL FRONTLINE Mr. Dinesh - 09413786518North Allahabad ACCEL FRONTLINE MR.SHEIKH MOHD SHAMIM / MrWest NAGPUR ACCEL FRONTLINE North BHOPAL ACCEL FRONTLINENorth INDORE ACCEL FRONTLINE Amit - 9926066866 / RASHMISouth Coimbatore ACCEL FRONTLINEMR.THIRU MURUGAN 0995215336South Bangalore - Koramang MR.THIRUMARAN - 9916344171 /South Trichy ACCEL FRONTLINE UthraSouth Pondicherry ACCEL FRONTLINE MR.KRISHNASWAMY / IndumathSouth Madurai ACCEL FRONTLINEMAREESWARAN , MR.GOPAL RASouth Secunderabad MR.SUDHAKAR - 9849262554 /LASouth Visakhapatnam ACCEL FRONTLINEMr.Tagore / ANEELSouth Vijayawada MISS.KALYANISouth Mysore ACCEL FRONTLINEMR.SHIVKUMARSouth Hubli ACCEL FRONTLINE Aravind-loca manag -99169297South Mangalore ACCEL FRONTLINE SVidya-9740328158 / Murali-94South COCHIN ACCEL FRONTLINEMR.RAJESH - 09847984899 ; SSouth CALICUTSouth TRIVANDRUM ACCEL FRONTLINEMISS.SUJATHA / SAJITHA - 097South GOA ACCEL FRONTLINEMISS.CECILIA M CARVALHO / West Ahmedabad ACCEL FRONTLINEMR.HITESH - 09824057593 / West Baroda ACCEL FRONTLINEDATTAJI - 9427873782 / 026West Surat ACCEL FRONTLINE Kunal-9377718444 (Surat -BraWest PUNE ACCEL FRONTLINE PRABHAWest MUMBAI ACCEL FRONTLINE SENisha / RaviEast RAIPUR ACCEL FRONTLINE SERVArvindra Bhasle -9993551997 /

South Chennai Anitha / shiva

ACCEL FRONTLINE SERVICES LTD, New address : C-124, Okhla Industrial Area Phase -1,New delhi.-110020, India. Accel Frontline Services LTD. ;Plot No.-7, Youdhishthar marg, Uphar Marg, Behind Deer park,Near Youjna bhawan, C-Scheme.Jaipur : 302001.PH : 0141-3062903/04

POOJA GUSSAIN -09814755562 / 0172 5090266 / rakesh MR. RAHUL

PRANEETH / MR.RAM AJAD CHAUHAN / SIMMY - 09977103352 / 07554233171

, BANGALORE- 560 095

ACCEL FRONTLINE SERVICES LTD,D.NO: # 60-6-15 , Groung Floor. , Siddarthanagar,Pinnamaneni Road , Backside of IDEA show room. , Mogalrajpuram , VIJAYAWADA-520010 ,

ACCEL FRONTLINE SERVICES LTD,DOOR NO  1297 C, 1st FLOOR,NEAR GITHA AUTOMOBILES,EAST NADAKKAVU,CALICUT -67006. PRASEEDA

Contact Details Email - ID 0651-2532736 / 919943928 trs.ranchi@accelwms.in /manas.ghosh@accelfrontline.in033 - 40033759 / 7639435199616 / 0361-260659trsguw@accelfrontline.in / chandankumar.deka@accelfrontline.in0674-2547202,204 / NISHI 011 - 41808463/65 ccodel_trs@accelfrontline.in / champa.burman@accelfrontline.in0141 - 3062900 / 3062901 / 0172 5090266 /chanchal si rajkumarsharma@accelfrontline.in / trschd@accelfrontline.in0522-3016201/ 3016203 (D) ccolko_trs@accelfrontline.in / acceltrs_lko@accelfrontline.in 0161-4639780 / 0991518413 trsldh@accelfrontline.indinesh - 09413786518 / / 00522 - 3016203 / 0532-220712 - 3196464 / 982223

0731/3053630 / 4245747/ 40422-4394461 / 2303464 trscbe@accelfrontline.in / p.thirumurugan@accelfrontline.in9448689201 - gajendra / 0 p.thirumurugan@accelfrontline.in; ccoblr_trs@accelfrontline.in8015140416 / 99433603749994072309 - Jagan / 09759360052277 / 0452-2347442

0891 - 3068997 / 8 5 / 944 tagore@accelfrontline.in /trsvzg@accelfrontline.in0866 2489438 / 3203026 /9986389972 / 0821-4281953m.shivakumar@accelfrontline.in /trsmsr@accelfrontline.in09611002994 / 0836 - 4250824-2426635/9740328158 c.vidya@accelfrontline.in /INVMGL@ACCELFRONTLINE.IN0484- 3022211 / 30222129895702063 / 9995432922 / 0471-2326743 / 989570206new - 0832-3269780 / 0832079 30078448 / 079–400559ccoahm_trs@accelfrontline.in / hitesh.shah@accelfrontline.in 0265 - 2354847 / 9898908 avinash.mhaske@accelfrontline.in /trsbrd@accelfrontline.in0261-2731590 020 - 32918851 9850821996 022 30555115 / 113 / 300 ccomum_trs@accelfrontline.in9993551997 / 09301144330(O044- 30137700/06/9840277833 / 9841537015

sulagna@accelfrontline.in

jitendra@accelfrontline.in / ccobbu_trs@accelfrontline.in

trsjpr@accelfrontline.in

trsudp@accelfrontline.in trsabd@accelfrontline.in / sm.shamim@accelfrontline.intrsngp@accelfrontline.in / ramajad.chauhan@accelfrontline.in

0755-4272608 / 4281825 trsbhp@accelfrontline.in / manishkumar.mishra@accelfrontline.in / invbhp@accelfrontline.intrsind@accelfrontline.in ; amitkumar.chouhan@accelfrontline.in;

v.kumuthavalli@accelfrontline.in ; trstcy@accelfrontline.inkrishnaswamy@accelfrontline.in / ccopdy_trs@accelfrontline.intrsmdu@accelfrontline.in / INVMDU_TRS@ACCELFRONTLINE.IN / gopalraj.kanikumar@accelfrontline.in

new - 09701670003 / 09030794900 / 9441455455 - sumalatha 09849262554 / 040 - 30272009 / 09848338467 ccohyd_trs@accelfrontline.in / s.sudhakar@accelfrontline.in/trshyd@accelfrontline.in / apregioncco@accelfrontline.in /

trsvjw@accelfrontline.in / s.kaberial@accelfrontline.in / kalyanik@accelfrontline.in

trshub@accelfrontline.in;

saji.solomen@accelitresources.com / ns.rajesh@accelfrontline.in / trschn@accelfrontline.intrsclt@accelfrontline.intrstvm@accelfrontline.incecilia@accelfrontline.in/trsgoa@accelfrontline.in/mprc.goa@accelfrontline.in

srikanta.nahak@accelfrontline.in/trs.srt@accelwms.intrspun@accelfrontline.in

trsrpr@accelfrontline.in;

trs.ranchi@accelwms.in /manas.ghosh@accelfrontline.in

trsguw@accelfrontline.in / chandankumar.deka@accelfrontline.in

ccodel_trs@accelfrontline.in / champa.burman@accelfrontline.in

rajkumarsharma@accelfrontline.in / trschd@accelfrontline.inccolko_trs@accelfrontline.in / acceltrs_lko@accelfrontline.in

trscbe@accelfrontline.in / p.thirumurugan@accelfrontline.inp.thirumurugan@accelfrontline.in; ccoblr_trs@accelfrontline.in

m.shivakumar@accelfrontline.in /trsmsr@accelfrontline.in

c.vidya@accelfrontline.in /INVMGL@ACCELFRONTLINE.IN

ccoahm_trs@accelfrontline.in / hitesh.shah@accelfrontline.inavinash.mhaske@accelfrontline.in /trsbrd@accelfrontline.in

jitendra@accelfrontline.in / ccobbu_trs@accelfrontline.in

trsabd@accelfrontline.in / sm.shamim@accelfrontline.intrsngp@accelfrontline.in / ramajad.chauhan@accelfrontline.in trsbhp@accelfrontline.in / manishkumar.mishra@accelfrontline.in / invbhp@accelfrontline.intrsind@accelfrontline.in ; amitkumar.chouhan@accelfrontline.in;

krishnaswamy@accelfrontline.in / ccopdy_trs@accelfrontline.intrsmdu@accelfrontline.in / INVMDU_TRS@ACCELFRONTLINE.IN / gopalraj.kanikumar@accelfrontline.inccohyd_trs@accelfrontline.in / s.sudhakar@accelfrontline.in/trshyd@accelfrontline.in / apregioncco@accelfrontline.in /

trsvjw@accelfrontline.in / s.kaberial@accelfrontline.in / kalyanik@accelfrontline.in

saji.solomen@accelitresources.com / ns.rajesh@accelfrontline.in / trschn@accelfrontline.in

cecilia@accelfrontline.in/trsgoa@accelfrontline.in/mprc.goa@accelfrontline.in

srikanta.nahak@accelfrontline.in/trs.srt@accelwms.in

Escalation Level Contact Person Escalation 1 Retail Helpdesk Toll free – 1800 2090 247 Phone – 022-67812321/313/314/39187832 Email – retailhelpdesk@agsinfotech.com Escalation 2 Regional/Area Service Managers

To be contacted when Customer has further query on Service centre or any other support related issue. Escalation 3 Mr.Amit Takekar Service Account Manager Cell no - 09223191444 Email – amit.takekar@agsindia.com Phone – 022-61484000

AGS – Regional/Area Service Managers Contact (L2 Escalation)State CityWest Bengal KolkataDelhi/P & H Delhi Karnataka BangaloreTamilnadu & Kerala ChennaiGujarat AhmadabadMaharashtra MumbaiMaharashtra ROMAndhra Pradesh Hyderabad

Corporate Escalation Service Head Retail Business Head

RemarksFirst point of contact to log the call , Technical Support and Service centre Appointment

Second point of contact in case of Service Centre Support issue

To be contacted when Customer has further query on Service centre or any other support related issue.Final escalation and will revert with confirm date of closer of any pending service calls.

Name Mobile No. Zone Email AddressRavi Kumar 9230050761 East ravi.kumar@agsindia.com Y. S. Rawat 9212614878 North yrawat@agsindia.com Karthick.k 9342557550 South karthick.k@agsindia.com Dinesh Kumar 9381095707 South dinesh.kumar@agsindia.com Alpesh S 9227717233 West alpesh.sathwara@agsindia.com Vinod Sawant West vinod.sawant@agsindia.com Umesh T 9223191460 West Umesh.taldevkar@agsindia.com Siva Prasad Vemula 8374799988 South Sivaprasad.vemula@agsindia.com

Jayesh VoraCell no - 09223191591Email – jayesh.vora@agsindia.com Phone – 022-61484169/170Surya SinghCell no - 9323939495Email – surya.singh@agsindia.com

Escalation Matrix (Except Sundays & Holidays)Call Center Level 1 020 – 24251594 (6 Lines) 080 – 25504640 / 25631369 Mr. Sachin Nashikkar

CUBIX Micro Systems

Technical Head - KVM sachin.nashikkar@cubixindia.com Cell:- +91 9850896890

Level 2 Level 3

Mr. Anil kumar Mr. Murugan CUBIX Micro Systems CUBIX Micro Systems

Anil.kumar@cubixindia.com Murugan.n@cubixindia.com

Cell:- +91 9986086490 Phone :- 91 80 25631369

Cell:- +91 9886725694 Phone :- 91 80 25631369

Pls. find the following National escalation matrix of Bharat IT Services Limited for SBBJ Installation project……………………..

National escalation matrix of Bharat IT Services Limited for SBBJ Installation project

Level of Escalation Contact Person

Level One

Mr. Chirag Mathur

Ms. Saroj ThakurLevel Two Mr. Indrajit Sengupta

Level Three Mr. Rajesh Verma

Pls. find the following National escalation matrix of Bharat IT Services Limited for SBBJ Installation project……………………..

National escalation matrix of Bharat IT Services Limited for SBBJ Installation project

Contact Number Email ID Location8003391902 Rajasthan

9891811770/01204141560 Rest of India9829847447 All India

9871446482 rverma@spicelimited.com All India

chirag.m@spicelimited.com

helpdesk_del@spicelimited.combo_jpr@spicelimited.com

Bharat IT Services Ltd.Offices with Escalation Matrix.HEAD OFFICE

S/N. OFF. Address

REGIONAL OFFICE & Branch Office

S/N. OFF. Address

1

2 New Delhi

3

4 Jammu

5 Dehradun

6

NOIDA (HEAD OFFICE)

Bharat IT Services LimitedC-10, Sector-65,Noida-201301

NOIDA (REGIONAL

OFFICE)

Bharat IT Services LimitedC-10, Sector-65, Noida-201301

Bharat IT Services LTD.A-53, Okhla Phase-II,

New Dekhi-110020

CHANDIGARH Bharat IT Services Limited

S.C.F-219,Near Local Bus Stand Manimajra(Chandigarh)-160101

0172 - 4351100

Bharat IT Services LimitedH.No 897/A, Subhash NagarThe & Distt. Jammu, J&K

Bharat IT Services LimitedH.No 5 street no 3 shastri nagar ,

Haridwar road, Dehradun Uttrachaal.Ph: 0135-3248771,2665214

email : helpdesk_ddn@spicelimited.com

BHOPAL

Bharat IT Services LIMITEDHouse no 4/1 , Ground Floor

Block no 4 Ranthambore complexZone 2, M.P.Nagar

Bhopal 4623011Tel no 0755-2559078,4076122

Fax no 0755-4255793e-mail:csd_bhopal@spicelimited.com

7

8 JAIPUR

9 Agra

10 Meerut

11 MUMBAI

12 PUNE

13 KOLKATA

LUCKNOW

Bharat IT Services LtdFF-6,Aarohi arcade munsipulia

Indira nagar lucknow Phone No- 0522-4025090,3933043

Bharat IT Services LTD.H-2, Chitranjan Marg,

C-Scheme, Jaipur-302001 (Raj.)

Bharat IT Services Ltd.A-99, First Floor

Near Police ChaukiKamla NagarAgra -282005

Phone -0562 -4057559Mobile -9412342506 /9456861624

Bharat IT Services Limited63,Balwant Nagar

Near Central Bank Jail Chungi Meerut-250001

Mob :+919412315481

Bharat IT Services LimitedFlat No.11,12,13 2nd Floor

Kanta-Kunj,Teli Gallipp.Hero-Honda Showroom

Andheri (East) Mumbai - 400069022-26848043, 26848048, 26848261, 26848162

Bharat IT Services Ltd.Alankar Apartment, Flat No-3

26/14, Near N Tanaji Wadi Bus stopShivaji Nagar, Pune 411005

Ph : 020 - 25533114/15

Bharat IT Services Limited1/54, Dover Place

Ground FloorBehind Gariahat Pantaloon

Kolkata -700 019 (WB)

14 BANGALORE

15 CHENNAI

16 TRIVANDRUM

17 HYDERABAD

18 PATNA

Rohitash Singh Deputy General Manager - Services

Bharat IT Services Limited (formerly Spice net Limited)

(A Spice i2i Company) C-10, Sector - 65,

Noida (U P) - 201 301 Desk Ph.: 0120 4141556

9810446458Email : rohitash@spicelimited.com

Web : http://www.bharatitservices.com/

Bharat IT Services Limited#372, 3rd Main , 4th Block

Phase-I , HBR LayoutBangalore -560043

Ph: 080-25449830 ,080-25449832, 080-25449833Fax Number: 080-25440727

Bharat IT Services Ltd1st Floor,

#40, K.B.Dassan Road,Near SIET College

Teynampet, Chennai - 600 01.Tel No.044-42023466/42047375

Fax No.044-42046902

Bharat IT Services LimitedHouse No.218, S.C.T.Nagar, Pattom

Thiruvananthpuram - 695 004Ph: 0471- 2445551,0471-3264200, 09846564426

Bharat IT services LtdGround Floor, Surabhi Plaza,

# 6-2-11/1A, Opp Lotus Children Hospital,Lakdi ka Pul,Hyderabad - 500 004

040-23328959,040-23312958,040-32965276Fax No.23312958

Bharat IT Services Limited House No-9,BSIDC Colony, ADRILane,Opp.A.N.College

Boring Road,Patna-13 Ph:0612-2270097 Fax:- 0612-2540779

Bharat IT Services Ltd.Offices with Escalation Matrix.HEAD OFFICE

REGIONAL OFFICE & Branch Office

National Help Desk 1st Level

Mr.Amit pal0120-4141585, 9871360106

national.helpdesk@spicelimited.com

Helpdesk1st Level

Branch Manager Service2nd Level

Ms Saroj -0120-4141560helpdesk_del@spicelimited.com

Mr Neeraj KumarMobile: 9810005275

niraj.k@spicelimited.com

Ms.Vandana/Ushacsd_del@spicelimited.com

Phone: 011-45601456/ 45601470

Mr Neeraj KumarMobile: 9810005275

niraj.k@spicelimited.com

Mrs. Neelam0172 - 4351100

csd_chd@spicelimited.com

Mr.Rajesh-Service InchargeMob: 09780194868

service_chd@spicelimited.com Mr Satbir Singh (Branch Manager)

Mobile:09815079172satbir.s@spicelimited.com

Mr Rakesh Kaul Mobile: 9596877361

helpdesk_jamu@spicelimited.com

Mr Rakesh Kaul Mobile: 9596877361

helpdesk_jamu@spicelimited.com

Prakash Singh Nagarkoti0135-3248771,2665214 ,09412348174

helpdesk_ddn@spicelimited.com

Mr Harendra Rautela Mobile: 9411114600

harendra.s@spicelimited.com

Mr Amber0755-4076122,2559078

csd_hopal@spicelimited.com

Amir SiddiquiMobile:9425300403

bo_bhopal@spicelimited.com

Ms Priya/Ms.Nupur 0522-4025090, 3024256,3933043helpdesk_lko@spicelimited.com

Mr.Pradeep-Service InchargeMob: 09335027063

service_chd@spicelimited.com Mr Anil Pandey (Branch Manager)

Mobile :9793605555bo_lko@spicelimited.com

Ms.Priya Ph: 0141-4017300

helpdesk_jpr@spicelimited.com

Mr.Chirag-Service InchargeMob: 08003391902

chirag.m@spicelimited.comMr.Inderjeet(Branch Manager)

Mob: 9829847447bo_jpr@spicelimited.com

Mr.SandeepPhone :0562-4057559 /9412342506

Helpdesk : helpdesk_agra@spicelimited.com

Mr D.K.Shukla Mobile:09719742506,9412342506

dkshukla@spicelimited.com

Mr.Harish KuntalMob :+919412315481

Ms Shera022-26848017/37/43/48

helpdesk_mum@spicelimited.com

Mr Dilip TilveMobile : 9221438485

022-32974028dilip.t@spicelimited.com

Ms Ranjeeta020 - 25533114/15

helpdesk_pun@spicelimited.com

Mr Rajkumar Mob 9922001614

email id: rajkumar.j@spicelimited.com

Ms Gopa033-40012212/40012213/40012214

helpdesk_cal@spicelimited.com

Ms. Susmita033-40012220

susmita.m@spicelimited.com

Ms. Ramaya080-25449830 ,080-25449832, 080-25449833

helpdesk_blr@spicelimited.com

Mr.VishwasMob: 9980063180

vishwas.v@spicelimited.com

Ms Lawanya 044-42047375,42023466, 42046902

helpdesk_che@spicelimited.com

Mr S velmurugan mob:09710227173

velmurugan@spicelimited.com

Mr.Arun Shekar0471- 2445551/0471-3264200

09846564426bo_thiruv@spicelimited.com

Mr S velmurugan mob:09710227173

velmurugan@spicelimited.com

Ms.Yogita040-23328959

helpdesk_hyd@spicelimited.com

Mr Sairam Mobile:9866154393

sairam.b@spicelimited.com

Ms. Nishta0612-2270097

bo_patna@spicelimited.com

Mr Amar kumarMobile:09431451608

service_ptn@spicelimited.com

Bharat IT Services Ltd.Offices with Escalation Matrix.HEAD OFFICE

REGIONAL OFFICE & Branch Office

Chief Operating Officer 2nd Level

Mr. RVS Minhas0120-41415889899595469

minhas.r@spicelimited.com

RCSM3rd Level

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr Sandeep Raipal Mobile :9540095656

sandeep.raipal@spicelimited.com

Mr. Naren Shah Mobile: 9422033293 022-

32974028naren@spicelimited.com

Mr. Naren Shah Mobile: 9422033293 022-

32974028naren@spicelimited.com

Mr. Arijit Sakhel09836012473

arijit.s@spicelimited.com

Mr.Shiva ReddyMobile : 9448171510

040-42046903shiva.r@spicelimited.com

Mr.P.Bakiyadass0-9840072760 040-42046903

bakiyadass.p@spicelimited.com

Mr.P.Bakiyadass0-9840072760 040-42046903

bakiyadass.p@spicelimited.com

Mr. SM Vaseem 040-329652769849024375

vaseem@spicelimited.com

Mr Pradeep JhaMobile:9334978095

pradeepjha@spicelimited.com

022-66708913suraj.bhosale@brother.in

Toll Free number18001803366

Sales supportS. No Zone Region

First Level as a SPOC to AcerBangalore

Regional Level Sales team for sales cordination and prices for regional level End customers1 North North India

2 SouthKarnatakaTNAP & Telangana

3 West West IndiaWest India

Second Level Sales Support - Order Booking Status, billing coordination, large Tender price supportCanon HO Sr. Manger - Marke

National Level 3 EscalationCanon HO Asst. Director

Service Centre Details

S.No. Area of Operation Location

1 Uttar Pradesh Lucknow2 Delhi-NCR Delhi3 Rajasthan Jaipur

4Punjab,Jammu &Kashmir,H.P,Uttaranchal & Haryana

Chandigarh

5 Ahmedabad

6 Mumbai Mumbai7 Rest of MaharahtraChattisgarh and Goa Nagpur8 West Bengal, Sikkim Kolkata9 Bihar, Jharkhand & Orissa Jamshedpur

10 Guwahati

11 Karnataka Bangalore 12 Kerala Cochin13 Andhra Pradesh Hyderabad

Gujarat,Dadar & Nagar,Daman & Diu,and Madhya Pradesh

Assam,Meghalaya,Tripura,Manipur Mizoram,Nagaland & Arunachal Pradesh

14Tamil Nadu,Andman Nikobar,Lakshwadeep,Pondicherry

Chennai

South Karnataka Bijapur

NoteTransit damage cases to be reported to the sales team immediately on receipt of the materials with photographs and will be replaced through RMA proces

Name Contact No Email IDFirst Level as a SPOC to Acer

Dhananjaya Urs 9886041990Regional Level Sales team for sales cordination and prices for regional level End customers

Mr. Sunil Kaul 8699067771Dhananjaya Urs 9886041990Chinnadurai 9940491119Praveen Raj 9000111059Ashok Jha 9967535141Sandeep Kumar Rai 9619566195

Second Level Sales Support - Order Booking Status, billing coordination, large Tender price supportMr. Mohammed Nasir 9873565765

National Level 3 EscalationMr. Puneet Sabharwal 9810711781

Level I Level II

Channel Support ManagerE-Mail ID Region

Avanish kardam

North Mr.Rajesh SharmaRajesh Sharma

Monender Sharma

Mulayam Yadav

Sachin Solanki sachin.solanki@canon.co.inWestMr. Nand Kumar Singh

Mr. Nand Kumar Singh nandkumar.singh@canon.co.inNand Kumar Singh

Ahin Das

East Mr. Ahin DasVinod Gupta

Nabajyoti Sarma

David Selvarajan

South Mr. David SelvarajanSalim Mohamed Ashim

Srinivas Kumar

dhananjaya.urs@canon.co.in

Sunil.kaul@canon.co.indhananjaya.urs@canon.co.inp.chinnadurai@canon.co.inPraveen.raj@canon.co.inashok.jha@canon.co.in

sandeepkumar.rai@canon.co.in

mohd.nasir@canon.co.in

puneet.sabharwal@canon.co.in

Regional Manager

avanish.kardam@canon.co.in rajesh.sharma@canon.co.in

Monender.sharma@canon.co.in

mulayam.yadav@canon.co.in

nandkumar.singh@canon.co.inahin.das@canon.co.in

Vinod.gupta@canon.co.in

nabajyoti.sarma@canon.co.in

david.selvarajan@canon.co.inSalim.Ashim@canon.co.in

srinivas.kumar@canon.co.in

N Gopan

South Mr. David Selvarajan

n.gopan@canon.co.in

Sun Computers Behind SS High School Complex,Beside Jain 08352-25

Transit damage cases to be reported to the sales team immediately on receipt of the materials with photographs and will be replaced through RMA proces

Level II

Email Id

puneet.sabharwal@canon.co.in

rajesh.sharma@canon.co.in

nandkumar.singh@canon.co.in

ahin.das@canon.co.in

david.selvarajan@canon.co.in

david.selvarajan@canon.co.in

NA sanjubv2003@yahoo.com ASC

2.Our SLH team will take care of indenting the spare with CISCO call center. Cisco call centre call logging process. Toll free # 000-800-100-1364Email call logging- tac@cisco.com

SLH has to provide the contract # 92651127 for any brake down calls of BOB customer(2012 Purchase )while registering the call in case if they ask POP same has been enclosed to AIL Support email-id dated 17th oct 2012

3.Once the replacement is provided by Cisco same will be despatched to partner according to RMA # generated and defective has to be returned back to SLH.

Note:SLH--you can contact Rajesh BV for any pending cases and cc to me for any help required.

Any Vendor escalation you can contact me and vinod sir.

1.As per the normal process calls has to get register with our CCC and RMA # has to be generated.

SLH has to provide the contract # 92651127 for any brake down calls of BOB customer(2012 Purchase )while registering the call in case if they ask POP same has been enclosed to AIL Support email-id dated 17th oct 2012

3.Once the replacement is provided by Cisco same will be despatched to partner according to RMA # generated and defective has to be returned back to SLH.

D-Link RMA Locations Address.s/n Location Branch Address1 BANGALORE D-Link (India) Ltd ( RMA Centre)

NO.1206. Opp to 5th "A" Cross, Near to IAS Officers colony,

Bangalore - 560 0762 CHENNAI D-Link (India) Ltd ( RMA Centre)

JVL, Plaza, Ist Floor,

Chennai-600 0183 GOA D-Link (India) Ltd.

Registered Office RMA CentreFactory L-30 Verna electronic city Vena Plateu

GOA-403722.India

4 KOLKATTA D-Link (India) Ltd ( RMA Centre)First Floor.49/2 Purna Das Road,Kolkata-700 029

5 MUMBAI D-Link (India) Ltd ( RMA Centre)

Technimount Compound, KalinaSantacruz(E)Mumbai - 400 098

6 NEW DELHI D-Link (India) Ltd ( RMA Centre)

New Delhi - 110 019.

7 SECUNDERABAD D-Link (India) Ltd ( RMA Centre)

Secunderabad- 500003

8 AHMEDABAD D-Link (India) Ltd ( RMA Centre)404, Sapath -II, Opp. Rajapath ClubSarkhej Gandhinagar HighwayBodakdev, Ahemdabad - 380 054

9 PUNE D-Link (India) Ltd ( RMA Centre)Office No# 7, Commerce AvenueS.No. 127, Mahaganesh ColonyPaud Road, Above Gadgil JewellersPune - 411 038

10 COCHIN D-Link (India) Ltd ( RMA Centre)"Revathy" ,HB/49 South Bridge Avenue RoadPanampilly Nagar, Cochin - 36

11 BHOPAL D-Link (India) Ltd ( RMA Centre)FB-29,30,31 Ist Floor,Mansarovar Complex

16th Main Road, 2nd Stage, BTM Layout

501, Anna Salai, Teyanmpet,

Ground Floor, Agarwal Estate, 168, CST  Road

B58, Ground Floor, Kalkaji,

103, Ist Floor, LBR House,Picket  Main Road,

Hoshangabad Road, NH-12 Near Habibganj Railway Station,Bhopal - 462 011

12 BHUBANESWAR D-Link (India) Ltd ( RMA Centre)Room no# 405, 4th Floor, Nirmala Plaza, Air Port Square, Forest Park Bhubaneswar - 751 016

13 GUWAHATI D-Link (India) Ltd ( RMA Centre)102, Prime Apartment,Amravati Pat, Christian BhustyGuwhati - 781 005

14 JAIPUR D-Link (India) Ltd ( RMA Centre)90, Dhuleshwar Garden

Jaipur -15 LUCKNOW D-Link (India) Ltd ( RMA Centre)

40, Chandralok Colony, Kaporthala AliganiLucknow -226 020

16 CHANDIGARH D-Link (India) Ltd ( RMA Centre)S.C.O. 175, 2nd Floor, Sector - 38DChandigarh - 160 047

C-Scheme, 

D-Link RMA Locations Address.Tel. nos# / Contact Person Email AddressTel : 080-2678 1352/55 ckamal@dlink.co.inMr. C. Kamalnathan

Tel : 044- 2433 2745 / 46 rmachn@dlink.co.inMr. Ramesh Kanna

service@dlink.co.inMr.Srinivas Salunke Extn: 206 adesai@dlink.co.inMrs.Asavari Desai Extn : 204Mr. Store Extn : 207 rmagoa@dlink.co.inMs. Ilma Extn : 202

Miss. MoumitaMR. Floyd Fernandes

Mrs. Vaisali Surve

rmanorth@dlink.co.inMr. Nitesh Naik

rmahyd@dlink.co.inMr. Vishal Kandade

Tel : 079- 26871034/55415286 rmaahd@dlink.co.inMr. Vikram Patel

Tel : 020-2545 0018Mr. Shanbhaji BhosaleMr. Sammer Sheikh

Tel : 0484 -2313161Mr. KrishnamurthyMr. Jogi verghese

Tel : 0755- 5283 190Mr. Chetan Wayangankar

Tel : 0832-5680206 / 568 0207

rmastore@dlink.co.in

Tel : 033- 2465 4169 rmaeast@dlink.co.in

Tel : 022 2654 2264/65/66 rmamum@dlink.co.inMr. Yogesh Parab

Tel    :  011 - 2628 3573 / 76

Tel : 040- 2771 7392

rmapun@dlink.co.in

rmacoch@dlink.co.in

rmamp@dlink.co.in

Mr. Pradeep BeheraMr. Manaranjan Tel : 0674 - 2595 783

Mr. Tinku / Mr. AnkuranTel : 0361 234 1350

Mr. Heera SinghTel : 0141 - 5125460

Mr. Arjun PalTel : 0522 - 2374 478

Mr. Suraj PrakashTel : 0172-5047894

Mr. Audumber  Khurd                 

rmaorrisa@dlink.co.in

rmaassam@dlink.co.in

rmajaipur@dlink.co.in

rmalucknow@dlink.co.in

rmachand@dlink.co.in

Region Area Covered Location

West Bengal, Orissa Kolkatta

Bihar, Jharkhand Patna

North East India Guwahati

Delhi, Uttaranchal, Haryana Delhi

Panjab, J & K Punjab/Jammu

Rajasthan Rajasthan

Uttar Pradesh Lucknow

Mumbai Mumbai

Pune & Upcountry Pune

Vidharbha & Chattisgarh Nagpur

Gujarath Ahmedabad

Madhya Pradesh Indore

Tamil Nadu Chennai

Karnataka Bangalore

EAST

NORTH

WEST

SOUTH

Andhra Pradesh Hyderabad

Kerala Cochin

InformationCalllog@epsonindia.in : To register complaint/provide the JR number & details of service center. Call can be registered with Toll Free no: 1800425 0011/1860 3000 1600 also.

Level 1 Escalation : If there is no response from calllog@epsonindia.in within 8 working hours

Level 2 Escalation to respective Area Managers : If there is no response from supervisor@epsonindia.in within 8 working hours

Final Escalation : If there is no response from respective Area Managers within 8 working hours

a. JR/RMA number must be quoted for any followupb. JR Creation - 3 Hours from the time mail is sent. (09.00 A.M to 06.00 PM) - Excluding Sundays & EPIL Holidays.

Requirement to register the complainta)Model/Product name & serial # alphanumeric numbers first 4 digit are alphabetand the next 6 digit are numericb)Complete address and contact details of the customerc) Proof of purchase on any discrepancy in the warranty period.

SOUTH

Centralized Help Desk Deliverable Team

Gargi Roy

Ph No:033-22831589/90/919830036176

Toll Free :18004250011Toll Paid : 186030001600 Shalini T G

Ph No:080-30515028

Laxmi Dhanichand Thakur

Ph No:022-28261455

Warranty Updation

Telefax No: 30515078

Shalini T G

east@eid.epson.co.in

calllog@epsonindia.in north@eid.epson.co.in

west@eid.epson.co.in

email: Sabitha@eid.epson.co.in

south@eid.epson.co.in

Ph No:080-30515028

Calllog@epsonindia.in : To register complaint/provide the JR number & details of service center. Call can be registered with Toll Free no: 1800

Level 1 Escalation : If there is no response from calllog@epsonindia.in within 8 working hours

Level 2 Escalation to respective Area Managers : If there is no response from supervisor@epsonindia.in within 8 working hours

Final Escalation : If there is no response from respective Area Managers within 8 working hours

b. JR Creation - 3 Hours from the time mail is sent. (09.00 A.M to 06.00 PM) - Excluding Sundays & EPIL Holidays.

a)Model/Product name & serial # alphanumeric numbers first 4 digit are alphabetand the next 6 digit are numeric

c) Proof of purchase on any discrepancy in the warranty period.

Area Incharges Regional InchargesGargi RoyPh : 033-22831589/90/9830036176Email :gargi@eid.epson.co.inMaruti Kumar MishraPh :7488049615Email :maruti@eid.epson.co.inSubhasis NandiPh : 9678085763email :subhasis@eid.epson.co.inManjit RajputPh : 079-26407176email : manjit@eid.epson.co.inRajesh SharmaPh : 9872243335email :rsharma@eid.epson.co.inBanamali KarmakarPh :9413340887Email :banamali@eid.epson.co.inRam KumarPh: 9838200251Email :ramkumar@eid.epson.co.inPradip BasuPh:28261515/16/17

Prashanth ingolePh : 020-30286000/9822702180email :prashantk@eid.epson.co.inRavishankarPh No: 9049980955email :sravi@eid.epson.co.inSandeep Saptaputre9820637831sandeeps@eid.epson.co.inPankaj Kumar WadwaPh: 9755511334email :pankaj@eid.epson.co.inSuresh RanganathanPh:044-30277515email :RSuresh@eid.epson.co.inEzhil RajanPh : 080-30515074/9880351351email :rajan@eid.epson.co.in

Manoj Jagtap manojj@eid.epson.co.in H/P :

9830996360

Vishwanath vishwanath@eid.epson.co.in H/P:

9899551300

Manoj Jagtap manojj@eid.epson.co.in H/P :

9830996360

Vishwanath@eid.epson.co.in

Pradip@eid.epson.co.in

Sandeep Saptaputre email : sandeeps@eid.epson.co.in H/P:

9820637831

Jagannathan Vittal Rao Email :jagan@eid.epson.co.in H/P :

9840301456

GanesamoorthiPh : 040-40359898/7702304914email : gmoorti@eid.epson.co.inArunPh : 0484-4012309Email: arun@eid.epson.co.in

Calllog@epsonindia.in : To register complaint/provide the JR number & details of service center. Call can be registered with Toll Free no: 1800

Jagannathan Vittal Rao Email :jagan@eid.epson.co.in H/P :

9840301456

HP CONTACT MATRIX -VOLUME DELIVERY

1

Ahmedabad States / locations covered

GujaratNamePhone

FaxEmail

2

Bangalore States / locations covered

Karnataka NamePhone

FaxEmail

3

Chennai States / locations covered

TN, Kerala, Puducherry & AN Islands

4

North-1 States / locations covered

DelhiNamePhone

FaxEmail

Name

NCR(Noida, Gurgaon, Faridabad, Manesar & Ghaziabad) Phone

FaxEmail

5

North-2 States / locations covered

5

NamePhone

Fax

Email

Uttar Pradesh( Except Noida, G'bad) & Uttrakhand

Rajasthan, Madhya Pradesh & Chattisgarh

6

Hyderabad States / locations covered

NameAndra Pradesh Phone

Hyderabad FaxEmail

7

Kolkatta States / locations covered

NameEast Phone

FaxEmail

8

Mumbai States / locations covered

MumbaiNamePhone

Fax

Chandigarh, Punjab, Haryana, Himachal Pradesh, J&K (Except F'bad & Gurgoan)

8Mumbai

Email

9

Pune States / locations covered

Rest of Maharashtra & GoaNamePhone

FaxEmail

The url, containing the HP standard warranty terms:http://www8.hp.com/us/en/privacy/limited_warranty.html

HP CONTACT MATRIX -VOLUME DELIVERY

Level I Level IIService delivery Coordinator Service Delivery Lead

Smital Thakkar Jashmin Joshi

91-79-39820319 91-79-3982031291-79-39820301 91-79-39820301

Level I Level IIService delivery Coordinator Account Delivery Manager

Prathiba Prakasam Senthilnathan A91 44 28365566 ext. 9514

Level I Level IIService delivery Coordinator Account Delivery Manager

Prathiba Prakasam Senthilnathan A

91 44 28365566 ext. 9514

Level I Level IIService delivery Coordinator Account Delivery Manager

Rakeshori Kaul Taranjeet Bedi91-0124 6719161 91-124-6719150/9999396842

91-0124-6719139

Level I Level IIService delivery Coordinator Account Delivery Manager

Bhavya Arora Kapil Chawla91-124-6719150 91-124-6719150 / 9999849710

Level I Level II

smital.thakkar@hp.com jashmin.joshi@hp.com

91 9952355334

prathiba.p@hp.com as.nathan@hp.com

91 9952355334

prathiba.p@hp.com as.nathan@hp.com

rakeshori.kaul@hp.com taranjeet.bedi@hp.com

bhavya.arora@hp.com kapil.chawla@hp.com

Service delivery Coordinator Service Delivery Lead

Neeraj Kumar Alok Batish91-124-3886204 91-8146990630

91-0124-6719139

Service delivery Coordinator Service Delivery LeadNeeraj Kumar Santokh singh

91-124-3886204 9811836653

Service delivery Coordinator Service Delivery LeadNeeraj Kumar Manjit Kumar

91-124-3886204

Level I Level IIService delivery Coordinator Account Delivery Manager

Prathiba Prakasam Senthilnathan A91 44 28365566 ext. 9514

Level I Level IIService delivery Coordinator Partner Account Manager

Arunima Ghosh Samit Das

91-33-30718000 983695855891-33-22837167 91-33-22837167

Level I Level IIService delivery Coordinator Account Delivery Manager

Nafees Nakhwa Ramesh Kumar91-22-33748026 91-982156504291-22-33748999 91-22-33748999

neeraj.kumar9@hp.com alok.batish@hp.com

neeraj.kumar9@hp.com singh.santokh@hp.com

91-124-3328500  / +91 9301751259

neeraj.kumar9@hp.com Manjit.Kumar2@hp.com

91 9952355334

prathiba.p@hp.com as.nathan@hp.com

arunima.ghosh@hp.com samit.das@hp.com

Level I Level IIService delivery Coordinator Account Manager

Parvati Kounder Maithili Bansod020 - 30119600 020 - 30119600

The url, containing the HP standard warranty terms:

nafees.nakhwa@hp.com ramesh-kumar.chandramohan@hp.com

helpdeskpune@hp.com maithili@hp.com

http://www8.hp.com/us/en/privacy/limited_warranty.html

HP CONTACT MATRIX -VOLUME DELIVERY

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna

91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna

91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-33748024

91-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-33748024

deepan.bapna@hp.com

Level III Level IV

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

Account Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

Account Delivery Manager Regional Support Manager ( West)Ramesh Kumar Deepan Bapna91-9821565042 91-22-33748024

91-22-33748999

deepan.bapna@hp.com

Account Delivery Manager Regional Support Manager ( West)Ramesh Kumar Deepan Bapna

91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-33748024

91-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna

91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-3374802491-22-33748999

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

deepan.bapna@hp.com

Level III Level IVAccount Delivery Manager Regional Support Manager ( West)

Ramesh Kumar Deepan Bapna91-9821565042 91-22-3374802491-22-33748999

deepan.bapna@hp.com

ramesh-kumar.chandramohan@hp.com

ramesh-kumar.chandramohan@hp.com

Mustek scanners are sold with RTB i.e. carry-in warranty. Call logging: support@integramicro.comMr. Shovan Chanda shovanc@integramicro.com Toll Free: 1800-425-1340 Support Matrix:

Office Address Ph. No.

Sl.No. Location

Call Log Level 1

1 Bangalore

2 Chennai

3 Secunderabad

4 Mumbai

5 Delhi

6 Kolkata

7 Bhuvaneswar8 Jaipur9 Ahmedabad

10 LucknowLevel 2

1 Bangalore2 Mumbai3 Chennai4 Kolkata

5 Bhuvaneswar6 New Delhi

Level 31 All India

Mustek scanners are sold with RTB i.e. carry-in warranty.

Mr. Shovan Chanda shovanc@integramicro.com

Integra Micro Systems (P) Ltd- New Delhi Integra Micro Systems (P) Ltd. DTJ-220/221, 2nd Floor, DLF Tower B, Jasola, New Delhi 011-47671300,302,303,304,305,306.307

Address Name of the Engineer

Mr Nafees MalikLevel 1

Mr Balaji

Mr Sunil MadhuMr Baskar

Mr Sarath

Mr Mohan

DTJ 220/221,2nd Floor, DLF Tower B, Jasola, New Delhi Mr Hariom Singh

Mr Chetan15 Lake Place,Ground Floor, Near Lake Market ,Kolkata Mr Shovan

427,Shanthi Kunj, Old Statation Bazar,Bhubaneswar Mr ShovanH-4,Chittranjan Marg, C-Scheme, Jaipur Mr Hariom

Mr Mohan

C-1941,Awas Vikas Colony, Lucknow Mr Sheel KumarLevel 2

Mrs MamathaMr Raj GauravMr Basker

Mr Amlan RoyMr Sheel KumarMr. Bidyut Das

Level 3Mrs Vimla Jogesh

One point contact person

529,F Block,60 Feet Main Road , Sahakar Nagar, Banagaore

New No.16,Old No 19, Jayalakshmipuram,1st Street Nungambakkam, Chennai1-8-32/5, 1st Floor, Bapu Bagh Colony, Prenderghast Road, SecunderabadMillennium Business Park, MIDC, Plot No 107, Building no 3, Sector 3, Mahape, Navi Mumbai

C-1,Mahavir Nagar Flats, Opposite Shyamal-V, Shyamala Char Rasta, Setellite, Ahmedabad

Mr Jayorshi Majumder

Integra Micro Systems (P) Ltd. DTJ-220/221, 2nd Floor, DLF Tower B, Jasola, New Delhi

e-mail

vmsharma@integramicro.com

chetanprakash@integramicro.com

shovanc@integramicro.com

vmsharma@integramicro.com

support@integramicro.com

balajig@integramicro.com

sunilkumar@integramicro.combaskaranj@integramicro.com

sharathb@integramicro.com

harioms@integramicro.com

shovanc@integramicro.com

harioms@integramicro.com

sheelkumar@integramicro.com

mamathakn@integramicro.comrajgaurav@integramicro.com baskaranj@integramicro.com jayorshim@integramicro.com

amlanroy@integramicro.comsheelkumar@integramicro.combkdas@integramicro.com

vimalaj@integramicro.com

Support issues

Senior Management ESCALATION III

For KODAK DOCUMENT SCANNER SUPPORT, you can contact the Kodak Alaris Service & Support Division by either of the following ways –                         · TOLL FREE – 1800 22 8989 (from MTNL & BSNL Lines Only)                         · DIRECT – 022-66416824/66416342.                         · EMAIL – disupportin@kodakalaris.com                         · For Warranty Registration # 022-66416351 – disupportin@kodakalaris.com , roseann.gonsalves@kodakalaris.com                         · Status / updates on pending calls – Roseann Gonasalves / Selvasundari ( call on any of the above numbers or email on roseann.gonsalves@kodakalaris.com , selvasundari.yogeshwar@kodakalaris.com )                         · For Parts Enquiry # 022-66416770 satish.kadam@kodakalaris.com,vishal.dewoolkar@kodakalaris.com

Escalation w.r.t Operations / spares logistics – Mr Sumon Ghosh – Operations Manager ,India . cell# - 09820493790 ,email – Sumon.ghosh@kodakalaris.com .

NORTH INDIA    –                            Mr Satyawan Singh Cell # 9212129720 satyawan.singh@kodakalaris.com EAST INDIA         –                             Mr Anupam Ray Cell # 9874589770 anupam.ray@kodakalaris.com WEST INDIA        -                             Mr Elvis Cornelio Cell # 9920244074 elvis.cornelio@kodakalaris.com Mr Thomas Jadhav Cell #9930373770 thomas.jadhav@kodakalaris.com SOUTH INDIA     –                            Mr Niranjan Kumar # 9962568809 niranjan.kumar@kodakalaris.com

                        · NEIL FALCAO – National Manager – Customer Service ,India Cluster cell # 9820348354 Email - neil.falcao@kodakalaris.com

Dear OEM,We at Lipi are continuously looking at ways to increase the satisfaction level of our customers.

We look forward to your valued feedback and suggestions.Thanks & Best Regards,Team Lipi

The launch of our own National Call Center is one such initiative. You can email your complaints to the Call Center on customercare@lipidata.in.

We are pleased to inform you that we have launched our Call Center which is effective from the month of June -2013 . We are sure you would have been informed about the same by our local service team.

When logging the complaint, we request you to kindly provide the following information: Customer Name, Full Postal Address with Pin Code, Contact Person and telephone number, Model of the equipment, Serial number of the equipment, Nature of the problem as seen after the visit of your engineer to the site and the engineer’s contact details.

You will be emailed the ticket number for all calls, post logging , the status of the call can be obtained from the same mail id which will be a single point of contact for all your call status. The call center also will automate the process of sending the closure details of the call thru e mail to the mail id from where the call is logged by the OEM.

We at our end are quite sure that this new initiative will go a long way in serving you more quickly and efficiently. Henceforth, you will no longer need to call up our local centers/engineers to log calls. Our call center will take your calls and update you on the progress of each incident logged with us.

We sincerely thank you for your patronage over the years and we would like to assure you that we stand committed to our resolve of serving you much better, much quicker.

Regionwise Escalation Matrix of Lipi Data Systems Ltd - Printers

Region Area Service Manager Location Mobile No.

T

oll F

ree:

180

0 26

6 27

77 A

ltern

ate

Num

ber:

022

6754

5757

Em

ail i

d: c

usto

mer

care

@lip

idat

a.in

North

Gagandeep Singh Delhi 9871988094

Rajendra Zutshi Dehradun 98977 94780

Sharad Mathur Jaipur 9001795201

Piyush Singh Lucknow 7080111658

Suneel Bhan Chandigarh 98765 01083

East

N. P. Choudhary Guwahati 8811022277

Partha Dey Kolkata 9831662167

Surendra Kumar Patna 9835449830

Santosh Mishra Bhubaneshwar 7894443710

South

S. R. Partharsarth Chennai 7708110253

All India Call

Logging no.

T

oll F

ree:

180

0 26

6 27

77 A

ltern

ate

Num

ber:

022

6754

5757

Em

ail i

d: c

usto

mer

care

@lip

idat

a.in

South

S. Mahesh Coimbatore 8220045611

Alfred Manohar Bangalore 8861207304

G. Prafful Hyderabad 8008877122

K Premkumar Cochin 8129701920

West

Pramod Hilage Mumbai 8879967610

Deepak Bauskar Pune 8879441530

Mohan Joshi Indore 7747010434

T

oll F

ree:

180

0 26

6 27

77 A

ltern

ate

Num

ber:

022

6754

5757

Em

ail i

d: c

usto

mer

care

@lip

idat

a.in

West

Sunil Mathur Ahmedabad 8511116186

Regionwise Escalation Matrix of Lipi Data Systems Ltd - Printers

Email ID Lipi Branches Service Head

Part

ha D

ey :

983

1662

167

Em

ail i

d: p

arth

a.da

y@lip

idat

a.in

rzutshi@lipidata.in

Rajasthan

surendra.kumar@lipidat

Odhisa Bhubaneshwar, Sambhalp

sr.parthasarthy@lipidata

States Covered

gagandeep.singh@lipidata.inDelhi and NCR

Delhi, Faridabad, Meerut, Hisar, Panipat

Uttarakhand

Dehradun, Haridwar, Haldwani, Muzaffarnagar

sharad.mathur@lipidata.in

Jaipur, Kota, Bikaner, Jodhpur, Udaipur, Ajmer, Sriganganagar, Alwar

piyush.singh@lipidata.inUttar Pradesh

Lucknow, Kanpur, Varanasi, Gorkhapur, Agra, Allahabad, Barielly, Jhansi

suneel.bhan@lipidata.in

Chandigarh, Jammu & Kashmir, Himachal Pradesh, Punjab

Chandigarh, Simla, Jallandhar, Jammu, Ludhiana, Dharamshala, Amritsar, Bhatinda, Mandi, Kashmir

nripen.choudhury@lipidata.in

Assam, Meghalaya, Manipur, Nagaland, Mizoram, Arunachal Pradesh, Tripura

Guwahati, Silchar, Duliajan, Agartala, Shillong ,Bongaigaon, Jorhat, Dimapur, Imphal, North Lakhimpur, Nagaon, Dibrugarh

partha.day@lipidata.inWest Bengal, Sikkim

Kolkata, Khargapur, Durgapur, Siliguri, Suri, Malda, Behrampore

Bihar, Jharkhand

Patna, Muzaffarpur, Bhalagpur, Jamshedpur, Dhanbad, Ranchi

santosh.mishra@lipidata.in

Chennai & Pondicherry

Chennai, Pondicherry, Vellore, Sriperumbudur

mahesh.s@lipidata.in

Part

ha D

ey :

983

1662

167

Em

ail i

d: p

arth

a.da

y@lip

idat

a.in

Karnataka

Kerala

mohan.joshi@lipidata.in

Rest of Tamilnadu

Coimbatore, Salem, Erode, Hosur, Madurai, Trichy, Tirunalvelli,Thanjavur

alfred.manohar@lipidata.inBangalore, Mysore, Mangalore, Belgaum, Gulbarga, Hubli, Hospet

g.prafful@lipidata.inAndhra Pradesh & Telangana

Hyderabad, Nizambad, Ramagondam, Khamam, Tirupati, Kurnool, Anantapur, Vijaywada, Vizag, Rajahmundry, Nellore, Guntur

k.premkumar@lipidata.in

Cochin, Kottayam, Trivendrum,Trissur, Kannur, Calicut, Pathanamitha, Palakkad

pramod.hilage@lipidata.in

Mumbai,Navi Mumbai, Thane, Palghar, Raigad, Nagpur and Amravati

Mumbai, Vashi, Nagpur, Amravati

deepak.bauskar@lipidata.in

State of Goa and following regions of Maharshtra: Pune, Aurangabad, Nasik, Ratnagiri and Sindhudurg.

Pune, Kolhapur, Solapur, Chiplun, Goa, Nasik, Bhusawal, Aurangabad, Ahmednagar

Madhya Pradesh, Chattisgarh

Bhopal, Indore, Jabalpur, Gwalior, Betul, Rewa, Raipur, Bilaspur, Ratlam, Khargone, Guna, Seoni, Sagar, Rajgarh, Chattarpur, Bhillai

Part

ha D

ey :

983

1662

167

Em

ail i

d: p

arth

a.da

y@lip

idat

a.in

sunil.mathur@lipidata.in

Gujarat, Daman & Diu, Dadra and Nagar haveli

Ahmedabad, Rajkot, ,Baroda, Surat

NUMERIC SERVICE CENTRE CONTACT DETAILS

REGION SL.NO SC No. CENTRE CONTACT PERSON

1

BANG

ALOR

E

1 1.1 Bangalore 9-Jul-87

2 1.2 Hosur 21-Aug-04 P.Chelladurai

3 1.3 Shimoga 20-Aug-04 R.Rajkumar

4 1.4 Mangalore 1-Apr-95 Guru Siddiah

5 1.5 Mysore 1-Jan-01 R.Anandan

6 1.6 Hubli 20-Jun-98 Venugopal

7 1.7 Gulbarga 4-Mar-04 Kumar.K

8 1.8 Belgaum 19-Dec-04 Kennedy

9 1.9 Bijapur P.Chelladurai

2

BHOP

AL

10 2.1 Bhopal Vijayakumar / Sahoo

11 2.2 Raipur S.Sivakumar

12 2.3 Jagdalpur Jebar Singh

13 2.4 Ambikapur Surendran

14 2.5 Indore S.Anto Terrance

15 2.6 Jabalpur S.Solomon

16 2.7 Gwalior K.G.Sabu

17 2.8 Satna 24-Dec-04 M. Senthil Kumar

18 2.9 Chindwara 24-Dec-04 Kamlesh

3

BBSR

19 3.1 Bhubaneswar A.K.Sutar / U.C.Panda

20 3.2 Rourkela Siddu Rangan

21 3.3 Berhampur 1-Jan-03 Taranai Nahak

22 3.4 Rayagada 28-Jul-04 Amarendra Mohapatra

23 3.5 Sambalpur 24-Jan-05 Rafik Raja

R No.

DATE OF OPENING

P.R.Unnikrishnan/ N.Eswara / G.Srinivasan

4

COCH

IN24 4.1 Cochin S.P.Arumugam / V.Ganesh

25 4.2 Calicut L. Guruswamy / E.B.Jaikrishnan

26 4.3 Kannur R.Durgaprasad

27 4.4 Kottayam J. Gilbert Jefferson

28 4.5 Trissur Ranjith Kumar / Sundaram

29 4.6 Trivandrum Saravanan / Karthik

30 4.7 Palghat Raghavendra

31 4.8 Kollam S.S.Sunil

32 4.9 Malappuram 24-Dec-04 Saju.K

5

COIM

BATO

RE

33 5.1 Coimbatore Ganesh Baskar / R.Sellappan

34 5.2 Dharmapuri Jeyaram Singh

35 5.3 Erode Balasubramanian

36 5.4 Salem Narayanasamy

37 5.5 Karur Nagarajan

COIM

BATO

RE

38 5.6 Tiruppur Stanley singh

39 5.7 Kumbakonam Vijaya Raghavan

40 5.8 Trichy A.Joel Singh / R.Venketesh

41 5.9 Pudukottai 31-Dec-04 Venkatraman

6

CHEN

NAI

42 6.1 Chennai K.Prakasam

43 6.2 Parrys Narayanasamy

44 6.3 T.Nagar D. Ravishankar

45 6.4 Anna Nagar Jaikumar

46 6.5 Adyar Thiruganam

47 6.6 Pondicherry Chithravelu

48 6.7 Neyveli 10-Dec-04 Sanjay

49 6.8 Vellore Vijayadoss

7

HYDE

RABA

D

50 7.1 Hyderabad D.Boopathy / R.Chandrasekar

51 7.2 Ananthpur M.Sundar

52 7.3 Vijayawada Shankar Babu

53 7.4 Visakhapatnam Suresh/V.N.Das

7

HYDE

RABA

D54 7.5 Kakinada P.Ponnairam

55 7.6 Karimnagar Rajender

56 7.7 Warrangal 21-Dec-04 K.Venkatesan

57 7.8 Kurnool Udayakumar

58 7.9 Tirupathi R.Senthil Kumar

59 7.10 Cuddapah N.Premkumar

60 7.11 Ongole Manoharan.P

61 7.12 Nellore 20-Dec-04 Karthikeyan

8

KOLK

ATA

62 8.1 Kolkata Sundara Babu / Seshadri Gopalan

63 8.2 Patna Keerthirajan.S / AmanullaKhan

64 8.3 Gaya 1-Apr-04 Ravishankar.P

65 8.4 Purnea 1-Sep-04 Saravanan.M

66 8.5 Muzzafarpur 1-Apr-04 Sakthivel.D

67 8.6 Bhagalpur Praveen Kumar

68 8.7 Durgapur A.G.Perumal

69 8.8 Ranchi Ahmed Ali

70 8.9 Guwahati V.M.Ramesh / Srikant Nanda

71 8.10 Dhanbad 28-Nov-03 A.Surya Ramakrishna Rao

72 8.11 Jorhat U.Arumugam

73 8.12 Silchar Johns Raja.G

74 8.13 Agarthala 22-Dec-04 S. Satheesh Kumar

75 8.14 Siliguri T.E.Harikrishnan

76 8.15 Gangtok 6-Apr-04 Saravanakumar

9

LUCK

NOW

77 9.1 Lucknow 1990 K.Pandi /Anurag Mathur

78 9.2 Allahabad 16-Apr-03 K.Ekambaram

79 9.3 Gorakhpur 1-Apr-03 Akilesh Kumar Srivastava

80 9.4 Varanasi 1994 Sri. Prakash.Mishra

81 9.5 Kanpur 2001 K.Ramesh

82 9.6 Faizabad 24-Nov-03 T.Sadananthan

9

LUCK

NOW

83 9.7 Bareilly 24-Dec-03 Arvind Kumar Srivastava

10

MAD

URAI

84 10.1 Madurai G.Baskar / Mathivanan

85 10.2 Sivakasi C.Murugan

86 10.3 Tirunelveli S.N.Murugavel

87 10.4 Nagerkoil 20-Dec-04 Nambirajan.T

11

MUM

BAI

88 11.1 Mumbai K.Ekambaram / K.R.shah

89 11.2 Vashi 20-Feb-04 Syed Magdoom

90 11.3 Pune P. Raghunath / Sandeep Kurnawat

91 11.4 Kolahpur 21-Apr-04 Karuppiah

92 11.5 Solapur S.Palani

93 11.6 Ahmedabad 1990 / 91 K.N.Periasami / Paragh Shah

94 11.7 Bhuj Apr'04 P.Manoharan

95 11.8 Rajkot Feb'03 Indirachitu

96 11.9 Bhavnagar Aug'03 M.Parthiban

97 11.10 Aurangabad M.Venketesh

98 11.11 Nasik 29-Jan-04 Ramesh Yadav

99 11.12 Baroda Sep'05 G.Karthikeyan

100 11.13 Goa Ramesh S.Teli

101 11.14 Surat Jan'05 A.R.John

102 11.15 Jamnagar May'99 T.V.Soju

103 11.16 Nagpur T.Jegatheesan

104 11.17 Akola 25-Mar-04 K. Ramesh

105 11.18 Nanded 23-Dec-04 S. Manimaran

12

NEW

DEL

HI

106 12.1 New Delhi Vikas Mishra / K.K.Jain

107 12.2 Meerut Anilkumar Dhawan

108 12.3 Agra Sunil Kumar Mishra

109 12.4 Chandigarh B.Senthil Kumar / K.K.Behera

110 12.5 Karnal 15-Aug-04 Deepak Singh

111 12.6 Gurgaon Debashish

112 12.7 Dehradun Dheeraj Singh Bisht

113 12.8 Hissar Mukesh Gautam

12

NEW

DEL

HI114 12.9 Ludhiana Parthasarathy

115 12.10 Jalandhar Pradeep Kumar Gaur

116 12.11 Jaipur P.Shibu

117 12.12 Kota 31-Dec-04 I.Karthick

118 12.13 Bikaner Ramkumar

119 12.14 Udaipur V.M.Vineeth

120 12.15 Jodhpur P.Arjunan

121 12.16 Jammu Hemant Kitkule

122 12.17 Srinagar

NUMERIC SERVICE CENTRE CONTACT DETAILS

ADDRESSCODE PHONE FAX

No.6, 8th Main Road, II Stage, III Phase, Domalur, Bangalore-560 071080 25354136 9844001118

04344 242436 (PP)

080 34018145 (temp)

Ist Floor, N.J.Arcade, Lady Hill, Mangalore 575 006. 0824 2453323 2455040 PP

House No.6, I Floor, KNV Colony, Chennampet Main Road, Hubli 580 0240836 2303351 9845062762

0831 2454233 (PP)

08352 252 058 (PP)

C/o Shri P.N.Shukla, 'Plot No.E-5/122, Arera Colony, Bhopal-420 016

0755 2428691 / 2421003 5284417 (PP) 9826040173

25208555055480

9826218222

09826040173

C/o.Vikas Communications, No.13, Patrakar Colony, Indore - 1 0731 5060897 2261509

0761 25637797pp

9826036255

07672 233394 / 479 (PP)

NPSL, C/o r. Dinka wadiwa, Near SBI, Circular Road, Chindwara 07162 248311 (PP)

C/o.SR 27, Ashoka Market, Bhubaneswar - 90674 2530780 2530780 9837002053

19/5, Sishusadan Market, Jeganath complex, Basanthi colony, Rourkela-120661 2500540 / 2509315

0680 2221033

06856 223454(pp)

0663 2541575 (PP)

MOBILE NOS -GSM

25357678 / 25354147 / 25351455

Numeric Power Systems Limited, Room No.15, C/o Seven Hills Lodge, Bangalore Road Cross, Opp. Vijaya Nursing Room, Hosur - 635 109

Numeric Power Systems Ltd., C/o Mr. Hanumanthappa,Shabareesha Nilaya,R.M.L. Nagar Main Road, Near Swamy Vivekanadha School, Shimoga - Karnataka State.,

C/O Smt.Marihombamma, # 42, 8th Main, 5th Cross, Kamakshi Hospital Road, Saraswathipuram, Mysore 570 009.

C/o. Professor Dr.G.B.Rairam, Plot No.289, "Anoorupa" Mahaveer Nagar, Gulbarga - 585102

NPSL, Mr. Virupax Shivappa Shanwad, LG, 138, Mahanthesh Nagar, Belgaum 590 016.

NPSL, IBRAHIM ROJA,FRONT ROAD, NEAR ALLAHABAD BANK,BIJAPUR - 586 101.

C/O.Sunciyt STD PCO.,Opposite to Raipur Ice Factory Building., Fafadih Naka,Raipur - 492009.

C/o. Milind STD.PCO., Anupama Chowk, Jagdalpur 494001,

C/o. Harihant STD PCO, Navapara chowk, Opposite:Navapara church, Godanpur Road, Navapara, Ambikapur C.G, Ambikapur 497001

Numeric Power Systems Limited, MIG:15, Govind Bhavan, M.P Housing Board Colony, South Civil Lines, Jabalpur 482 001. 5045860 (PP)

301, Saraswathi Apartments, Near Vivekananda Nagar, University Road, Gwalior, M.P - 474 002

NPSL, C/o Sunil Kumar Singh, No. 416, Saraswathi School Road, Lane 2, Krishna Nagar, Satna

C/o. Mr.Kalinidi Charan Sethi, House No - 12615, Gola pally, 1st street, Berhampur-1,

C/o. Mr.R.Chandrayya., Bakthi Street Main Road (Near Old Police Station), Rayagada

Mrs Narayani PandaLane - 1,Executive Colony, Budharaja. Sambalpur - 768004

320-B, Karthika Apartments, Karshaka Road,Ernakulam, Cochin 6820160484 2324616/2322334 2324616

Manimuriyil centre, II Floor, Room No.6/224 G, Bank Road, Calicut0495 2368979 9447087173

9847338221

0481 2577099

24/191, Marvancheri Lane, Kottapuram, Trissur- 2

0471 2349863 / 3764

Vinu Land, 770, Tejus Nagar, Tillery, Kollam -1

NPSL, Haseena Tourist Home, Perinthalmanna Road, Uphill, Malappuram 0483 2735193(PP)

2200770

04342 2262168

Mohan Complex, I Floor, 311,Metter Road, ERODE-11 0424 2257724 2251862

79-C/3, Shivam Complex, Peramanur Main Road, Salem-70427 2318228 2266977 p

No.656, I floor, Manimalar Building, P.N.Road, Tirpur 641602 0421 2479883

V.A.O.Complex, No.198/204 A, Big Bazzar Street, Kumbakonam 612 0010435 2427076

73, Raja Colony, Ifloor, 3rd Street, Trichy - 620 0010431 2416043

04322 2273312 (PP)

Numeric House', No.5, Sir Sivasami Salai, Mylapore, Cehnnai 600 004. 044 24995760

II Floor, 195, Linghi Chetty Street, Parrys, Chennai 600 001.

I Floor, O-5 / N-13, Rameswaram Road, T.Nagar, Chennai 600 017.

A-82, 3rd Avenue, Anna nagar, Chennai 600 040.

Old No.89/New No.82, Kamaraj Avenue, II nd st, Adyar, Chennai 600 020.

R.S.NO.33/5, 100 Feet Road, Gayathri Nagar, Mudhaliarpet, Pondy - 60500495413 2280906

No.534, 41st Street, Phase II, TNHB, Sathuvachari,Vellore 632 009 0416 2256706 2252322 p

1-8-527, Sarojini Chambers, Chikkadapally, Hyderabad 500 020040 55611956 9849807090

0866 5517105/2485789 5485010pp

No.48-6-13/10, Srinagar, Vizag 530016. 0891 5542856 2541389 pp 0891628856

Marian Guest House, Hosue No.KL7/642, behind Indira Petrol Station, Thana Post, Kannur 670012.

Thekkekuttu Building, Near Neelima Apartment, Muttambalam PO, Kanjikuzhy, K.K.Road Kottayam 686 004.

TC 48 / 2401(KNRA 44), Shruthi Old Bridge St, Thaliyal Road, Karamana, Trivandrum

Room No. 2, S.S. Residency,Behind SS service centre.Opp: GV College.Pallakkad-687001

Kovai Towers, 2nd Floor, 44, Balasundram Road,(Gowtham Central Annexue, Coimbatore 641 018 0422

2213716 / 2213740 /

2212290 / 2212672

C/o. M.Thangavelu Maligai, "Vel Complex", No.79/10, Nethaji By-Pass Road, Dharmapuri-637001.

Karuppanna Complex, 25, Ist Floor, Kamaraja Nagar, 2nd Cross, Pasupathpalayam, Karur 639004.

NPSL, Palaniappa Alagammai Thirumana Mahal, Room No. 108, Ist Street, Lakshmipuram, Near Prahadhambal Theatre, Pudukottai

24990466 / 24990064 / 24982564 / 24982733 /

24660099

NPSL, C/o Mr. Tamilselvan, No.105, Periyasamy Nagar, Vadakuthu Post, (Near NLC Arch, Neyveli) Pin : 607 303.

27662817 / 27603048 / 27621163

Flat No: 202, II Floor, Rajahamsa Paradise, Srinivasa Nagar, Near RTC Complex, Ananthapur - 515 001.39-14-7, Dathis Simhadri Street, I Floor, Labbipet, Opp.Anstra Jothy, Vijayawada

0878 2252066

C/o Mr.P.Pullaiah, 11/129 C4, Abbas nagar, Kurnool - 518002.13, 6-615 / M, P.K.Layout, Tirupathi - 517501. 0877 2250396 220031

8/562-7C, NGRO Colony, II Lane, Near Saibaba Temple, Cuddappah 506001.

99, Hazra Road (Ground Floor), Kolkatta - 700 026

033 24764021 / 24764020 24764021

0612 2271781 2529131

9431009379

C/o Yugendra Roy, Shivaji Colony, Purnea. 9431009378

d, Room No.21, C/o New Bihar Hotel, Imlikhatti Bus stand, Muzzafarpur9431009376

9431009377

0343 2549765 2545150

0651 2462863 2460820

G.R.Kalita Commercial Complex, G.S.Road, Ulubari, Guwahati - 781 007.0361 2450322 / 2451987 2459110

C/o Infolink Technologies, Kalpatharu Market, A.T.Road, Jorhat, Assam0376 2326968 / 2326429pp

C/o. Dr.Swapan Kumar Das, Muzumdar Lane, Das Colony, Silchar 78810503842 237600 / 230603pp

NPSL, C/o. NIIT, Dimasagar, Uttar gate, North gate of Rrajbari, Agarthala - 010381 2221303 / 2329154 (PP)

126, Ramakrishna Road, Ashrampara, Siliguri 734 401 0353 2640605 2528220 9832062438

C/o Oriental Tours & Travels, P.S.Road, Gangtok 737101, Sikkim

G-2, R.I.Z. Building, 13, Madan Mohan Malviya Marg, Lucknow 226001.0522 2206110 / 2206112 2209976 9415018354

C/o. R.K.Saxena, No. 110/71, Rambagh, Allahabad - 211 001 0532 2604774 (P)

0551 2281922 (P)

C/o Mr.Govind Deo Tripathi, B-31/46 Bhogavir, Sankat Mochan, Varanasi

C/o Mr.Kesharwani, 17/79, Telegraph Road, Kanpur 208 001.

Sri Padma Towers, 11-1-29, Ground Floor, Prakasam St., Ramaraopet, Kakinada - 4C/o.Mr.Jagannatham, 2-10-599/A, Near Padma Nayaka, Mini functional Hall, Jyothi Nagar, Karimnagar

NPSL, 7-1-40, Srimannarayana Residency, Sainagar, Balasamudram, Warangal

C/o G.P.T.Sundari Devi, 8-67(1), Lawyerpeta Extension, Near 2nd Indira Gandhi Statue, Ongole 523002

H.No.25 /11 /809 (New No. 25-2-1132), Revenue Colony, Near New Hero Honda Show Room, A.K.Nagar, Nellore 524 004.

"NeelKanth" Dwarika Mandir Lane, West Boring Canal Road, Patna-800 001.

Upendra Kumar Gupta, No.35/B, Sri Krishna Road, opp.civil line, noor compound, gaya

Geetha Bhawan, Janaki Lane, Mundi Chak, Bhagalpur-1

C/o.Mr.Manab Roy, B2/4, Uday Shanakar Bithi, Non company, city centre, Durgapur-16

C/o. Sri B.Sahu, "KAMAL HOUSE" , PANCHWATI, Behind south Railway Colony. P.o. : CHUTIA, Ranchi - 834001.

9864029315 / 9435046323

C/o. Mr.Alok Sharma, Vikash Nagar, Matkuria, Kayras Road, Bankmore, Dhanbad

C/o Smt. Gyanmati, House No. 3, Awas Vikas Colony, Infront of Pani Ki Tanki, Shahpur Gorakhpur

C/o Mr.Mangala Prasad, , Mini LIG -28, Kaushalpuri Colony, Khojanpur, Faizabad - 241 001

C/o Santosh Kumar Upadhayaya, 35/C-5, Rampur Garden, Bareilly (U.P)0581 2510052 (PP)

24, Valluvar Street, S.S.Colony, Madurai - 625 0102604555 / 2602629 2300425

No.13 F/8, Gandhi Road, Sivakasi

I-D,Balabagya Nagar East, Madurai Road, Thirunelveli - 1 0462 2338344 2323310

04652 227892/233074/238685 233074

022 26826281 / 2 / 3 / 4 / 5 56901270 9820219554

209-B, Ashoka Pavillion, 21, Dr.Ambedkar Road, Pune 411 001.020

26113167 261131679822035566

Royal Courts 2nd Floor, F-7, Panch Bangalow, Shahupuri,Kolahpur

079 26577078 / 26584305 26573748 9825014490

9825005778

02812420134

Deep Dharshan Plot, G2, Ground Floor, Devbaugh, Bhavnagar -1 9426987726 9879023529

024 3113717

0265 2342693 2338865pp

304, Emerald Tower, ST-INEZ, Panaji,Goa 403 001. 0832 2237541

0261 27434138

Jalaram Kripa, Opp.Amber Cinema, P.N.Marg, Jamnagar

No.15, Bajaj Nagar, Nagpur - 440 010 0712 2241681 2244274pp3rd floor, swami arcade, wing A, Jatharpeth, Akola

02462 260979 (PP)

W6, 3rd Floor, West Patel Nagar, New delhi-110 008011 25875666 9811302882

443/3, Shastri Nagar, Meerut - 25002

A-156, Kamla Nagar, Near Police Choucki,Agra (UP) - 282 005.

Cabin No.1, 1st floor, SCO 41, sector 20C Chandigarh0172 2728932/2720789 2706551 (pp)

0184 2256692 (PP) 9813234106

C/o. Mr.Ashok Kumar Chadha, House no.326. Se ctor -17A, Gurgaon - 1229811183209

B-25, First Floor, Meedo Plaza, Rajpur Road, Dehradun (Uttranchal)0135 3133436, 3105087

2713957

0452

Royal Lodge, 251, 252, P.W.D Office Road, Chidambara Nagar Junction, Nagercoil 629 002.

30, Parsi Panchat Road, Radha Rani Silk Mills Compound, Andheri (E), Mumbai 400 069

Flat No 201, Plot No 475 & 476( G.E.S), Sanpada,"Shivtirdha" Near Vashi, Navi Mumbai

NPSL, No. 92 / 93, Dharmashiha Lane, Vaishnavi Bungalow, Opposite to ST Stand, Solapur

115, Mangalmurthi Complex, Opp. City Gold Cinema, Ashram Road, Ahmedabad - 380 009.

No.10, Prashanth Cottages, Mahavir Nagar, Near Hanumanji Temple, College Road, Bhuj 370001, Kutch District

Chandan House, Opp.Sheth High School, Wania Wadi Road, Bhakthinagar, Rajkot

Mr.R.D.Patil, Plot No. 49, Pannaalal Nagar, Near St.Eknatha Rangmandir, Osmanpura, Aurangabad 431 005.

No.29, Nav Parag Housing Society, Near Nasik Motor Driving School, Ashok Stambha, Nasik 422 001.

C/o Kulinchandra Ambala Bhatt, No.85, Ajith Nagar, Co-operatie Society, Near Urmi Society, Akota, Baroda 390 015.

Room No.401, A - Wing, Rampura Main Road, Vaikunth Apartment, Surat - 395 003.

NPSL, C/o Roshanlal Sahoo, IInd Floor, Ambika Bhawan, Ram rao Pawar Mark, Srinagar, Nanded - 2

25874289 / 25871882 / 25871290

C/o NPSL, Shubham Photostate, 265, Old Charchaman, Link Road, Sector 13 Extension, Karnal Dist., Haryana

c/o Ishwa singh Ugalam, Flat No.7, Radhaswami complex, Sector 13, Hissar 125 001

350/100B,Gurudwara Road, J-Block, B.R.S.Nagar, Ludhiana 141001. Punjab0161 2455109

G 102- Summer Complex, F-174, Gautam Marg, C-Schme, Jaipur 302 0010141

22287829829014782

NPSL, No.50, Bhagat Singh Colonym, Bhimganj Mandi, Kota

5D, 65, J.N.Vyas Colony, Near UBI Bank, Bikaner

Near Mahadev Temple, Kharol Colony, Fetehpura, Udaipur 313 001.9829044782

NPSL, C/o. Rani Kheechi, No.54, Polo First, Paota, Jodhpur.

C/o. Ganapathi STD & PCO, 62, Gurhabakshi Nagar, Jammu ( J & K)9419197085

0194 2310393(P/P)

C/o Shri Raja Ram sharma, H.No.94, St.No.1, Sangat Singh Nagar, Behind Tagore Hospital, Jalandhar city

Numeric power systems limited, C/O Manzoor Ahmed, 37,38.Gogji Bagh,Near Shenaz Hair Cutter, Srinagar

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Ricohnet S.No. Branch Dlr Name

1 Ahmedabad Y.E.S Marketing2 Ahmedabad Skilltech Office Automation3 Ahmedabad Nigam Technologies Pvt. Ltd4 Ahmedabad Hi-Tron Computers5 Ahmedabad Thakur Turnkey Services Private Limited6 Ahmedabad Anand Paper and Stationers7 Ahmedabad Fortune Sales Agency8 Ahmedabad Skilltech Office Automation9 Ahmedabad Shree Office Solutions Private Limited

10 Ahmedabad Pulse Technologies11 Ahmedabad Lynx Communication Systems Private Lim12 Ahmedabad Pulse Marketing13 Bangalore CEE GEE A14 Bangalore Maruthi Office Automation15 Bangalore Aditi Document and Network Solutions16 Bangalore Yesh Computer Services17 Bangalore Progressive Office Solutions18 Bangalore Pragati Automations & Services19 Bangalore Bellary Computer Systems20 Bangalore CEE GEE A21 Bangalore HI-TEK Marketing22 Bangalore Unique Systems23 Bangalore Docurite Systems24 Bangalore Maruthi Office Automation25 Bangalore Progressive Office Solutions26 Calcutta RND Imaging Techno Solutions27 Calcutta FACTEL Services28 Calcutta Orion System29 Calcutta National Printers30 Calcutta AXIOM31 Calcutta Meho-HCP Air Systems Pvt. Ltd.32 Calcutta PCNET33 Calcutta Super Electronics34 Calcutta Unique Solution35 Calcutta Microtel36 Calcutta Benzfab Technologies Private Limited37 Calcutta Modern Automation38 Calcutta AXIOM39 Calcutta Global Automation40 Calcutta RND Imaging Techno Solutions41 Calcutta Dynavox International Service42 Calcutta Kaizen Mercantiles Private Limited.43 Calcutta Digital Marketing44 Calcutta Photon Reprographic Services45 Calcutta Photon Reprographic Services46 Calcutta Sikkim Electronics Sales and Services47 Calcutta R.K. Traders48 Chandigarh Shree Hari Enterprises49 Chandigarh Ajit K Sharma & Co.50 Chandigarh Image Communication Systems51 Chandigarh Document Solutions

52 Chandigarh Ambey Office Technologies53 Chandigarh Shiva Computers Private Limited54 Chandigarh Super Care Services55 Chandigarh Suntech Systems56 Chandigarh Aerotech Systems57 Chandigarh DIGITAL SOLUTIONS58 Chandigarh MTS Electro Solutions59 Chandigarh Horizon Systems and Communications Pri60 Chandigarh MTS Electro Solutions61 Chandigarh H.P. Document Solution Company62 Chandigarh Friends Copy Care63 Chandigarh Sagar Sales64 Chandigarh Excel Marketing65 Chandigarh Tybro Agencies66 Chandigarh Micropower Engineers Inc.67 Chandigarh Key Office Automation68 Chandigarh Oliwin Office Automation69 Chandigarh Gulshan Enterprises70 Chennai Sai Combines71 Chennai Jai Communications72 Chennai Nirumax Engineering73 Chennai XEROXTRONIC COMPUTERS74 Chennai Digitech India75 Chennai Offiz Solutions76 Chennai Digital Power Systems77 Chennai Hasan Associates78 Chennai Mecotron Systems79 Chennai Mecotron Systems80 Coimbatore S. K. Enterprises81 Coimbatore Aiswarya Systems Office Automation82 Coimbatore Futura Innovations Private Limited83 Coimbatore Encore Marketing84 Coimbatore Spaceage Systems and Communications85 Coimbatore Futura Automation86 Coimbatore R.K. Syndicate87 Coimbatore Bright Electronics88 Coimbatore Kadavil Infotek89 Coimbatore Pragathi Agencies90 Coimbatore Encore Marketing91 Coimbatore J.P. Marketing92 Coimbatore Bright Marketing Company93 Coimbatore Maruthi Office Automation94 Coimbatore Aiswarya Systems95 Coimbatore Madonna Electronics Office Automation96 Coimbatore Friends Computers97 Coimbatore Microchip Office Solutions98 Coimbatore Bright Marketing Company99 Coimbatore Elite Enterprises

100 Coimbatore Sarvana Systems and Communications101 Delhi Microbase Equipment Private Limited102 Delhi Commsys Information System (P) Ltd.103 Delhi Sugandha Infonet104 Delhi Teen Tele Communication105 Delhi Delta Business Systems

106 Delhi Livewire Technologies107 Delhi Glorich India108 Delhi Subha Technical Services Pvt Ltd.109 Delhi ksb computer mart110 Delhi Globus111 Delhi Pleasance Technologies Private Limited112 Delhi Divas Technology113 Delhi GSPL Enterprises114 Delhi Sicuro Systems115 Delhi Reliable Reprographic116 Delhi Mm9 Advance Automation117 Delhi Hindustan Electronic Corporation118 Delhi ACME119 Delhi Saran Enterprises120 Delhi Sunrise Services121 Guwahati Hi-Tech. Reprographics122 Guwahati L.H. Thanga Enterprises123 Guwahati AR-EM Agencies124 Guwahati Gogoi Enterprise125 Guwahati Andig Systems126 Guwahati M.G. Solutions127 Guwahati Penta Enterprises128 Guwahati Swastik Systems129 Guwahati Spark Automation and Stationery130 Guwahati Nimbus131 Guwahati Techweb132 Guwahati D.N.D. Associates133 Guwahati Xplore134 Guwahati Automation India135 Hyderabad Grandslam Associates136 Hyderabad SVK Office Automations137 Hyderabad Signy Technologies Pvt. Ltd.138 Hyderabad Link Well Electronics Private Limited139 Hyderabad Link Well Electronics Private Limited140 Hyderabad Online Automations141 Hyderabad Grandslam Associates142 Hyderabad Link Well Electronics private Limited143 Jaipur The Scientific Supplier144 Jaipur Shrishti Associates145 Jaipur Global Presentation146 Jaipur Kamal Shree Infotech147 Jaipur Net Prophet148 Jaipur Ashoka Associates149 Jaipur Ashoka Associates150 Jaipur The Scientific Supplier151 Jaipur Indtech India152 Jaipur Suryodaya & Associates153 Lucknow Paramount Agencies154 Lucknow Devlok Distributors155 Lucknow Computer House156 Lucknow Challenge Enterprises Inc.157 Lucknow S.K.D Commercial Company158 Lucknow Ranial Appliances159 Lucknow MBA Technology

160 Lucknow Shikher Digitals161 Lucknow Allen's Business House162 Lucknow Nam Systems163 Lucknow Apex Corporation164 Lucknow G.M. Enterprises165 Lucknow Kritika Computers166 Lucknow Digital Copier Consultants India167 Lucknow Saket Business Machines168 Lucknow Sudhir Book Center169 Lucknow Dev Agencies170 Lucknow Sakhi Automations171 Lucknow KGN Office Automations172 Lucknow Hindustan Xerographic Systems,173 Lucknow Pushpraj Agencies174 Lucknow SEMINGTON IN-CORPORATION175 Lucknow Varanasi Info System176 Lucknow Sai Baba Electronics System177 Lucknow Sai Baba Technical System178 Lucknow Active Electronic System179 Lucknow Trend Marketing180 Mumbai Hari Om Enterprises181 Mumbai Reliable Infotech Services182 Mumbai Crew Business Systems183 Mumbai Navmi Enterprises184 Mumbai Abaccus Marketing185 Mumbai Maxnet Computers186 Mumbai Radianat Computer Technologies187 Mumbai Hard-Tech Solutions (India) Pvt. Ltd188 Mumbai Netcare Services189 Mumbai Pacific Technology190 Mumbai Raas Office Automation191 Mumbai Raut Copier Services192 Mumbai JMD Office Equipments193 Pune Business Solutions Corporation194 Pune Shivam195 Pune Sai Automation196 Pune Copy Care197 Pune Global Enterprises198 Pune Atul Enterprises199 Pune R. M. Enterprises200 Pune Abaji Corporation201 Pune Reliable Automation202 Pune Signet Technologies Private Limited203 Pune Dynamic Automation204 Pune Bhagirath Communications205 Pune Gunjan Enterprises206 Pune Swastik Enterprises207 Pune Dynamic Automation208 Pune Systematik Services209 Ranchi Gescon Controls210 Ranchi Shreyas Progressive211 Ranchi Samrat Communications212 Ranchi Ashirvad Enterprises213 Ranchi Krishna Consultancy Services

214 Ranchi Perfect Communication215 Ranchi EXEL International216 RANCHI Digital Solution217 Ranchi Link Well Electronics Private Limited218 Vizag Sri Panduranga Automations219 Vizag Surya Agencies220 Vizag Prabha Automation221 Vizag BOSCO Systems Private Limited222 Vizag BOSCO Systems Private Limited223 Vizag Link Well Electronics private Limited224 Vizag Link Well Electronics private Limited

REGION LOATION NameNORTH REGION DELHI Jayanta Kar

Gulshan Kumar

DELHI Sushil KumarRohit BhargavaDevender singhRamesh ChandNaresh Sharma

CHANDIGARH Charanjeet SinghMahesh LuthraN/A

JAIPURPrakash Rauthan

LUCKNOW J.P. Khanduri

WEST REGION MUMBAI Paresh K Singh

Praveen Moily

MUMBAI Savio Ferreira

Rakesh Mistry Manoj Nayak

PUNE S.GurumurthyVikrant DhodapkarPravin Khandare

AHMEDABAD Ingit PatelBhavesh Bhatt

Ingit Patel

SOUTH REGION BANGALORE G.N. Rao G. Dhanasekaran

BANGALORE R.JayarajP.Hariharan

TBA R.Venkatesh

A.Prakash

CHENNAI C.N. SekarS. JaysankarA.R.KumaranS.KalyanakumarM.S. Darani

HYDERABAD S. Sathya NarayanaR.Venu Gopal RaoP.Hari BabuSarkar Pasha

KOCHI Ajay Kartha

EAST REGION KOLKATTA Jayanta Kar Naresh Malhotra

KOLKATTA Pijush Das

Khaliq ZamanPancham Roy

GUWAHATI Khaliq ZamanPancham Roy

Ricohnet Location tittleAhmedabad Mr.Gandhi Nagar Mr.Ahmedabad Mr.Gandhi Nagar Mr.Bhavnagar Mr.Junagadh Mr.Kutch Mr.Mehsana Mr.Rajkot Mr.Surat Ms.Vadodara Mr.Vapi Ms. Bangalore Mrs.Bangalore Mr.Bangalore Mr.Bangalore Mr.Bangalore Mr.Belgaum Mr.Bellary Mrs.Hassan Mrs.Hubli Mr.Mangalore MsMangalore Mr.Mysore Mrs. R. RajagomathiTumkur Mr.Kolkata Mr.Kolkata Ms.Kolkata Mr.Sambalpur Mr.Kolkata MrsKolkata Mr.Kolkata Mr.Andaman & Nicobar Island Mr.Berhampur Mr.Bhubaneshwar Mr.Cuttak Mr.Durgapur Mr.Durgapur Mr.Haldia Mr.Malda Mr.Siliguri Mr.Siliguri Mr.Malda MrsCuttak Mr.Roorkela Mr.Gangtok Mr.Jharsugudha Mr.Chandigarh Mr.Chandigarh Mr. Baddi Mr. Ludhiana Mr.

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SunabhNational Manager SI & RBM SouthRicoh India LtdGround Floor, Maruti Infotech CenterIntermediate Ring Road,

Mob: 8861004909Board : 08--71707170, Fax : 71707200

Designation Mobile NumberRegional Head 8800541144Regional Service Manager 9971095836

Branch Service Manager 9818129530Dealer Service Delivery Manager 9971095834Technical Support Manager 9958792232Group Leader 9971095835Group Leader 9818198836Branch Service Manager 8146080027Dealer Service Delivery Manager 9041048845Technical Support Manager

Dealer Service Delivery Manager 9829214783

Branch Service Manager 9936100337

Regional Head +919004455544Regional Service Manager +919967606982

Domlur,  Bangalore - 560071

E-Mail : sunabh.chatterjee@ricoh.co.inToll Free  Number For Service Requests : 18001030066 / 1800116600

Branch Service Manager +919967606985Dealer Service Delivery ManagerTechnical Support Manager +919892066970Group Leader +919930305304

Branch Service Manager +919970169556Dealer Service Delivery Manager +919860090356Technical Support Manager +919970881907

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Service Manager - DC +919972025252Dealer Service Delivery Manager +919972955002Technical Support ManagerGroup Leader +919972025000Group Leader +919972922999 Branch Service Manager +919940637775Dealer Service Delivery ManagerTechnical Support Manager +919840723003Group Leader +919940637772Group Leader +919840723020

Branch Service Manager +919908015591Dealer Service Delivery Manager +919849544428Technical Support Manager +919959700036Group Leader +919959700033

Dealer Service Delivery Manager +919847320580

Regional Head +918800541144Regional Service Manager +919007690354 Branch Service Manager +919903067895Dealer Service Delivery Manager +919903382806Technical Support Manager +919748421256

Dealer Service Delivery Manager +919903382806Technical Support Manager +919748421256

Contact Person add1 add2 add3 city pincode Sandeep Jobalia and105, HI SCNavrangpura, Ahmedaba 380009Rajesh Padiya 401, Forth Near Vijay Sector 11, Gandhi Na 382011Utkarsha Parikh Basement, Vijay Char Navrang PuAhmedaba 380009Hiten Mehta Pramukh PPlot No. 2 Opp. BankGandhi Nagar

Kartikeya R229, MadhaWaghavadi Road, BhavnagarAshok Juthani Majumdar ENr. Shilpin Vanzari ChJunagadh 362001Manoj Alimchandani, Mr. Sa Gandhidham KutchRajesh Padiya D-5, MeghraNear Bank Station Ro Mehsana 384001

Niraj P. S 206, Jublie Jawahar Road, RajkotBhavnaben Patel S-24, BaseKanaknidhiOpp. GhandSuratMangal Trivedi 202 B, Silv R.C Dutt Road, AlkapurVadodara 390007Rashmi Vishnu KumM-5, SkylonChar RastaGIDC, VapiMangala Rajachand #002, BlockDoddaballapur Road, S.Yelahanka, 560064R Mathukuma117/1, F.A ,Old Madras Road, Bangalore 560008C. Vilas No:15, 5th AECS LayouSanjaya NaBangalore 94B. T. Ravikiran 34327, 13t A Block, Y SubramanyRajaji Nag 560010Prasanna Rajur and MPlot No. 1 Second Block, Rajaji Bangalore 560010Chetan M Above RasaBelgaumD. Shantha #12, Ediga Court Road, Bellary 1Mangala Rajachand B.M. Road, Hassan 573201

RajashekarNO.10/11 OPP. Sawai GandharvaHubli 580029Jovi Mary Mathew 2nd Floor Bendoorwell, Mangalore

Raghavendr4/9, 1st FloBejai Chur Bejai, Mangalore 575004And R. Mathukuma2934/1, 3r V V Mohalla, Mysore 576002Prasanna Rajur Chruch Cir Opp SBM Ashoka RoaTumkur 572102Rupam Datta Room No. 6th Floor,27,Weston StKolkatta 700012Saraswati Jayaraman61 B, Park Street, Calcutta 700016Somenath Bhattacharjee and Mrs Maushumi 76, B.B. GaBasement-Sadhana PrKolkata 700012Mahabir Agarwal Khetrajpur Sambalpur 768003Soma Sinha 24/3 ChatteBehala Kolkatta 700034

Vishal Kap 108, Raja Calcutta 700029Arup Mandal Ghasiara Sonarpur Kolkata 700150Ashraf K.A Junglighat Port Blair Andamans & 744103 Debasis PaGoilundi main Road, Berhampur 4S.K. Mishra Plot No. 3, Janpath, Bhubaneshw 753007Sushant Pujari Near LIC CBadambadi, Cuttak, OrrissaM.M. Karmakar Benachity Ghose Market Durgapur, 713213Partho Pal 2/6 CentralCity Centre, Durgapur 713216Samresh Maity Ground FloC/O PanchaP.O. PurbaWest Bengal Rupam Datta 27, Weston 6th Floor, Room No. 6Kolkata 700012Pulok Karmakar 258/194, S N.L. Basu Collega PaSiliguri, W 734401Debashis Chakrobart34 Sarat Hakim Para, Siliguri 734401Sanchita Mukherjee No. 1, Govt1st Lane, Malda 723101Sheikh Kamaluddi Surya VihaLink Road Cuttak 753012Sheikh Kamaluddi Sector 18 Daily Market Roorkela 1Digamber Rai Barsal HouNear Sikki Tadong BaGangtok, S 737102Rabindra Kumar MehMeher ComK.M. Road Jharsugud 768202Ravi Dutt Sharma Cabin No. S.C.O 142-144, Sector 17C 160017Ajit Sharma Chartered 2nd Floor Sector 9-D,ChandigarhDeep Lamba andModern Co1st Floor, Opp. BhardwSai Road, Baddi (H.P)Dharminder Karwal B-XX, 1523Near Sagg PAU Road Ludhiana

Toll Free  Number For Service Requests : 18001030066 / 1800116600

 Katti

B. Kashyap Khanna BuiMahavir Swami Marg, Ambala Can 133001Sanjay Pat 97, Tilak Shivala Road, Amritsar 143001

Vijay Singla S.C.O 11, Ist Floor, Bhatinda, PunjabAjay Sood 302-C, Civil Lines, DharmsalaRavinder Singh Pushpa ComModel Town, HisarBalraj Singh H.No. 171, Sector 5, Nanak NagJammu 180004Paramvir Singh 29, Sector Lane 3, Nanak Nagar Jammu 180004Alok Arora and SCO 157, SMain MarkeUrban EstaKarnal 132001Paramvir Singh C/O Toro ROld Bus Stand, LehDevender Sharma Opp. MeheControl GatSunder NagMandi

Rakesh GupSCO 279, IiDalhousi Road Pathankot 145001Tarun Sood 105, Charan Bagh, Patiala 147001Ashok Sood Eknat BhawMIST ChemKhalini, ShimlaShabir Ahmed Malik Court Road, SrinagarMohammad Tasleem 1st Floor, Red Cross Road, Srinagar 190001Kamal Nagpal 1st Floor, M.M. Malviya Road, AmritsarAnand Sagar 410/6, ist FCivil Lines, Near Hotel Jalandhar CityMajid Nazar Wani Build 3rd Floor Opp NationSrinagar 190001 K. Eswara Ba No. 1C, AvaOpp: Rakki Theatre, Ambattur, 600053R. Kannan # 25, KastuPerambur High Road, Chennai 600039B.G. INDRAPR OLD NO.23Puspa Nagar Main Ro Chennai 600034

S. MohameNo. 5, (NewArya Gowd Chennai 600033N. Bathrinath Rao and P. Ra No.7, Panj Barathi Na Arumbakk Chennai 106L Alfred Lion No. 123, StNumgambakkam Chennai 600034K.B. Siva J Block, N 50 Feet RoMMDA Col Arumbakka 600106SMH Shahjahan NO.1, Subbaiah Salai, Pondicherr 605001P. Ramesh No. 315, 1sThiruvalluvarsalai, Pondicherr 1

Ramesh 1/E, A.K.P Arcot RoadRangapuraVellore 632009N. Sankara Bagam #39, Ganp North GateS S ColonyMadurai 625016M.G. Pradeep Kumar Room No. 25Revenue Tower, Adoor 691523Vijay Arjandas 6/1216C, C .P.T. Usha Road, Calicut 673032

Jayalal S. IInd Floor, Behind Ch Mavoor RoCalicut 673004S. Ramachand28/1012A, KadavanthaKadavanthaCochin 682020

Saji P Mat G-32, ParaPanampilly Nagar, Cochin 682016R. Karthikeya 98, 4th CroMeena Est Sowripala Coimbator 641045Senthil Kumar 1st Floor, Kovai Main Road, Karur 639001Reji Mathews S 2 Cyrils Opp. Collectorate Offi Kottayam- 686001Thalin Mathews A2nd FLOORKARAR BuilM.L. Road,KOTTAYA 686001

Jayalal S. Zain ComplChettipeedika, Kunnur 670002Julius Prabhkar J K Plaza , Bypass Road, Madurai 605010S.Ravi Shankar No. 22, N.SKalmandapam JunctioPalakad 678001R. Mathukuma26/261B, UAdvaitha Ashram RoadSalem 6360007M.G.Pradeep Kumar TC15/131-1Vellayambalam, Thiruvana 10Felix and Mr. MaduNair Jacob CompUloor JunctMedical CoTrivandrum -11R. GanesharaShop No. 1Pillaiyar KoPerumal P Tirunelveli- 627007

Rajadurai Dukes CompNo. 120, BhCantonmenTrichy 620001Ravi Shank647-S, KR MettupalayNear KannaTriupur 641601RaghothamJ.B. Compl2nd Floor 35-B/B, P Trichy 620001

M . Angayar Kannan 183-A/ 1, NSecond Floor Madurai Pradeep Kakkar 14, National Park, Lajpat Nagar IVNew Delhi 110024

N. Kalra, ME 3/5, Bas Malvia Nagar, New Delhi 110017Harender Mudgal 1186-1187,Sector-19, Pkt-III, DwaNew Delhi 110075Mukesh Kalara and 1/12-A, Jangpura New Delhi 110014Shuchi Smita Sharma 16/82, Abi Karol Bagh, New Delhi 110005

Adarsh Srivastava D-9, Mansarover Garden, New Delhi 110015Manish Garg and Mr. Sanjeev Kumar and Mr. 87, DSIDC Bapu Park,Kotla MubaNew Delhi 110003Prashant Giri 253A/3 Shahpur Jat, New Delhi 110019K. S. Bedi B-47, Somdutt ChambeR.K. Pura New Delhi 110066Ashish Dham A-22, Sector 4, Noida Distrct Ga 201301

Navin Jain 116, 1st Fl Sant NagarEast of Kai New Delhi 110065Vasudha Bansal 3080, Charkhe WaChawri BazDelhi 110006

A. K. Khur F 88, IIIrd Bali Nagar New Delhi 110015M.C. Sharma 26/102F, Sanjay Palace, Agra 2Naveen Chabbra Aggarwal SFF,13/36 Charata RoaDehradun

P. S. Chaw151,Sector-31 Gurgaon 122001Mukesh Gupta Ashora Ho Subhash Bazar Meerut 250002Mohit Pradhan B-126, IIndSector 30, NOIDA 201301Saurab Aggarwal BSM Tricent, RoorkeeHarendra Joshi 3-H-107 N.I.T. FaridabadAnil Ch Debnath 210D, Office Lane, Agartala, W 799001L.H. Thanga Industry Peng, Ramhlun 'N', Aizwal 796012

Barabazar,Opp.Aizawl Mosque. AizaolAnjan Gogoi A-1, Khalil Thana Charali Dibrugarh 786001Anjan Gogoi G.N.B Roa Chanmari, Guwahati 761003Raja Gohain andG.S. Road,ULUBARI, Opposite G.Guwahati 781 007G. Indrajit Sharma Babupara, Opp. Telephone Bhaw Imphal, Ma 795001Saroj Kumar Jain Near Old Barapani, Naharlagun,Arunachal 791110Vezhopra Veswuh Old.Minister Hill,Opp.Kohima Jail Kohima 797001Tapan Kumar Bar G.N.B. Road Nagaon 782001Sanjay Kumar Singh Zara's Arc Opp KadimKeating RoShillong 1Neelam Dhar Mazumdar Opp. Lifeli N S AvenueSilcharSantosh Ohja G2, Merry Opp. World NYAMO LotDimapur 797112Manohar Bhattachar 28, Akhaur Orient Chowmuni Agartala 799001Mahesh Reddy Flat No. 50Archana ApGolconda ' Hyderabad 500020K.Sunil Kumar, Mr. P.V. Rao and Mr. D.Kotes Bhagi ReddPlot No. 1, 1st Floor, Trimulgher 15Konduru Vinod Kumar and Mrs. K #4-8-148 (2Maharani JGowliguda,Hyderabad 500012Harshvardhan Reddy Link Well HTarbund, Secundrab 500009Harshvardhan Reddy Shrusti EncPlot No. 8, Korlagunta Tirupati 517501A. Sridevi 6-7-106, Raganna DHanamkon Warrangal -506011Mahesh Reddy 2-5-82/204,Hanamkonda, Warrangal 506 003Harshvardhan Reddy Linkwell El 306-R, 46-1-K-3-16, CKurnool 518002C.M. Kothari House No. Gopal Bari, Jaipur 302001Pradyumna Singh C-34, MadhLajpat Mar C-Scheme,Jaipur 302001Rahual Kothari 5/94, BhawaBhawani SiC Scheme Jaipur 3020005Saroj Kumar Churiwal D-147 Vaishali Nagar Jaipur 302021Y.S Chandela Chandela Opposite. PAjmer Rajasthan 305001Ashok Jangid 4-E210, Jai Narayan Vyas ColoBikanerAshok Jangid Near Rishikul Station Road, Churu 331001C.M. Kothari 505, 5thB Sardarpura, Jodhpur 342003Deepak Bansal 25, Jhalaw Near Modern Petrol P Kota 324002Girish Mehta 33/34 Ashwani Market, Udaipur 313001 H.K. Makhija 4-A, Park Road, Civil Hospital E Lucknow -226001 Pratibha Rastogi, Mr. Devesh Kumar and mr. C-187, Nirala Nagar, Lucknow -226020Mohd Iqramul Haq, Manoj3/5 Vijay 1st Floor, GomtinagaLucknow 226010Shaikh Junaid LaPlace, 1sNear Hotel Shahnajaf Lucknow 226001Ramakant Verma and 11, TaskanInfront of Civil Lines, AllahabadTripti Bansal 19/35, M.G. Marg (Palce Cinema Allahabad 211001Nakul Srivastava Shakhaiwnpura, Bahraich 271801

 Rotluanga

Girish ChanShop No.8,U B Compl Civil Lines Bareilly 243001Shibbu Thomas F-4, Rama 163, Zone -M.P. NagarBhopalAnil Sinha F-18, 1st F RadhakrishZone-II, M. Bhopal -11Ajit Lahane Near CorpoOPP. ShivaLashkar, GawaliorG. Srinastava 15-M.I.G., PatrakarpuRapti NagaGorakpur 273003B.P. Joshi Archies Sh OPP. SitapNainital HaldwaniSaju Mathew G-1, Rouna162, Saket Nagar, IndorePradeep Singh 1123 OPP.Wright Town, JabalpurSudhir Pandey 2/JDA MarkRadhi ChowGohalpur Jabalpur- 482002Himanshu Dev 103, Sadar Bazar, JhansiMeenakshi Bhatia 129, Regal Cinema Building, KanpurF. Siddiqui Floor 01, OSomdutt Pl10 The MallKanpur 208001Abhinesh Aggarwal 166, Super Bazar, MoradabadAshok Mongia Pushpraj CM.G. Road, SatnaAshwini Kumar Shukla and Mr. A 21, Kasturba Market, Obra-Sone 231219

K.M. MishraB1/190, Assi, Varanasi 221001Mr.Randhir Kumar Patel M-102, PlotManorama Zone 1, M. Bhopal 462011

Shruti Mat Near Hira NIndore 452010Arvind Singh and MBJ-844, HusenabadJaunpur Jaunpur 222002Devesh Kumar Rastogi and LokeshC/O Laxmi Chavni Bazar BehraichMadhav Mankame Shop No. 7Lokkalyan Dombivli (East) K Singh 24-Gunbow Street, Fort, Mumbai -400001 Samir Lakha214, Jhala L.B.S. Marg, GhatkopeMumbai 400086 Rahul D. Worlikar 122/N, Ist FVithabai Houses, Worli, Mum 400025Anil BhadgaonkCD-51/C-23, Shreerang CHS, Thane (Wes -400601Arvind Shyambahadur Singh Shop No. 7N. M. JoshiDelisle Ro Mumbai 400013Anees Ahmed Hussain Khalfay and Mr. Ra25, 1st Flo Old Nagar Above AneAndheri (E 400069Rajesh Dattatray S127, Hiram1st Floor, Lalbaug Mumbai 400012

Anwar AnsaC-463, 2nd Vashi Plaz Vashi Navi MumbaiAmar Nath Puri and MrG 5, 2:1, S Koper Khairane, Navi Mumb 400706S.V. Jahagirdar 7/G-4, Cos Kolshet RoDhokali, Thane (Wes400 607Ninad Prabharkar Raut Abhijeet XeNear TungaOpp. RailwaVasai (Wes 401202Rajesh Dhayalkar Satyam AppShop No.3,Valipeer R Kalyan (We 421301Uday Shejul 1126/1, Sh Near Hotel AmbassadoShivaji Na 411016Amol Dixit 5 Mandar 154, Gold Finch Peth, SOLAPUR 7Pramod Pawar 2nd Floor, Delhi Gate,Chaupati KAhmednaga 414001Hemant Levekar Plot No.62 Behind HotJalna RoadAurangabadSavio Cruz "CHINU",C B.B.Borkar Bardez, Goa 403521Chitra Lathi 3, Suyog CJila Peth Jalgaon 425002Shirish R. Mulik 167, Satyabhama, Ruikar Colony Kolhapur 416005Sunil More 50, A Ward. Shivaji Peth, KollhapurSammer Choudhary58, Sanket Navirman CPratap NagNagpur 440022Shreegopal Soni IInd Floor W.H.C. Road,DharamNagpur 440010Mahandra DeshmankaOffice 6, P Tidke Colony, Nasik 422002Deepak Kumar Patil Shop no 13Near S.T. Stand Sangli 416416Sanjay Shah 512/ic/2, Sadar Bazar,Opp. AjinkySatara 415001Sachin Sankpal Gulmohar Radika StaOpp. SairajSatara 415001Mahandra DeshmankaOffice 6, P Tidke Colony, Nasik 422002Ashok Devraj Gaddi 19 B ShreeKotwal NagRing Road Nagpur 440022P.K. Banerjee Room No. 4Tiwari Bechar BuildingMain Road, Bistupur,Sudhir Joshi 128, New Civic Centre, Bhilai 490006Samrat Choudhry 33 Luby Ci Near SSNLTHirapur Dhanbad, 826001Vikas Narain Road No. 6, White House Compo Gaya 823001

Mrs. Preml Boring Road, Patna 800001

Tushar Raj445 P P Compound Ranchi, Jh 834001Rana Pratap and28, A.C. M Main Road, Ranchi 834001Sheela Sharma Ayodhya A Sinha Library Road Patna 800001Harshvardhan Reddy #1203, H SNew Shanti Nagar, Raipur 492007M.V.S. Lavanya PandurangSwamy Street, Vijaywada 520003D.C.V. Rao 24/ 446 Sv Room No. 1, Near NehrNellore 524003K. S S Singh G-1, Sree Besides Nannaiah MunHigh School, AryapurK. Thomas D.No. 40-5 Beside SiddMogalrajapVijaywada 520010K. Thomas D. No. 49-1Srinivasa NLalitha NagVishakapa 530016Harshvardhan Reddy G-1, NandaPitchaiah SLabbipet, Vijaywada 520010Harshvardhan Reddy D.No.29-6-Kausthubh DabagardeVisahapat 530020

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Tel Fax No e-mail ID Type of DealershipR079-26561 26444373 yesmarketing@icenet.co.in Sales Only Dealer079-5572563, 232406 skilltechgnr@yahoo.com Sales Only Dealer079-26407 26403187 vimal@nigamtech.com Sales Only Dealer2326166632.33E+08 hitron20@yahoo.com Sales Only Dealer0278- 25212415617 thakurpl@vsnl.com Sales and Service Dealer0285-2620 620963 anandpaper_jnd@yahoo.com Sales and Service Dealer02836 34955, 24617 business@winetonline.net Sales and Service Dealer02772-249875, 98253 skilltechgnr@yahoo.com Sales and Service Dealer0281-2232 2222326 Shee_ele1@sify.com Sales and Service Dealer0261-2462 2463537 Pulsesoni_tech@yahoo.com Sales and Service Dealer0265-2323 2336525 mtrivedi@lnyxbrc.com Sales and Service Dealer0260-6544 2432907 vishnu.pulse@yahoo.com Sales and Service Dealer080-28562242, 09448 makrotechblr@vsnl.com Sales Only Dealer25980958, 25546425 moablr@maruthiautomation.com Sales Only Dealer9.85E+09 aditi.docnet@gmail.com Sales Only Dealer

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0674-3093 0674-2547 Microtel_ricoh@yahoo.co.in Sales and Service Dealer0674-, 254 0674-2547 benzfab@sancharnet.in Sales and Service Dealer0343-2573 0343-2573 modern_automation@sancharnet.Sales and Service Dealer0343-2547 0343-2547 dgp_nexgen@sancharnet.in Sales and Service Dealer9.43E+09 maitysamresh@yahoo.com Sales and Service Dealer

033-22116 22116766 rndtechno@yahoo.co.in Sales and Service Dealer0353-2520 0353-2537 dynavox@sanchrnet.in Sales and Service Dealer0353-2525818 Kaizen_mercantiles@yahoo.co.inSales and Service Dealer03512-253 03512-253 dms@malda@sancharnet.in Sales and Service Dealer0671-2332 0671-2332 photon_services@rediffmail.com Sales and Service Dealer6.61E+09 photon_services@rediffmail.com Sales and Service Dealer

035292-645096, 0983 digam.rai@gmail.com, sikkimes Sales and Service Dealer09437121260, 06645 rabindrakumarmeher@gmail.comSales and Service Dealer0172-5074888, 09316 she2002@sify.com Sales Only Dealer0172-3058616, 09216 ajittaery@redffmail.com Sales Only Dealer098160-20858, 93189 Sales and Service Dealer0161-2770 2770262 Sales and Service Dealer

image_deepak@yahoo.commail@documentsolutions.net

0171-2643686, 55337 ambey06_techno@yahoo.com Sales and Service Dealer0183-2271042, 50502 patni@jla.vsnl.net.in Sales and Service Dealer0164- 2254251, 9888 supercare_services@rediffmail.c Sales and Service Dealer01892-227 227024 suntechsystem@rediffmail.com Sales and Service Dealer9255527025, 9812039ravinder_ricohhsr@yahoo.co.in Sales and Service Dealer

balraj_wazir@rediffmail.com Sales and Service Dealer0191-2435 2439880 Sales and Service Dealer0184-2201 2203510 alok_horizon@sify.com Sales and Service Dealer094198-22252/ 09419 mtsricoh1@yahoo.com Sales and Service Dealer01907-263997, 98160 hpdsc1@yahoo.com Sales and Service Dealer0186-2231754, 92572 friendscopycare@yahoo.com Sales and Service Dealer0715-2209 2209096 ssc_105@yahoo.com Sales and Service Dealer0177-2628 2628009 ricoh@excelmarketingcorp.com Sales and Service Dealer0194-2472 2472082, tyagencies2006@rediffmail.com Sales and Service Dealer0194-2481982, 24774 micro777@rediff.com Sales and Service Dealer0183-2227 2227721 Sales and Service Dealer0181-4634 2227996 oliwincsa@rediffmail.com, oliw Sales and Service Dealer9419011583, 9906800majidnajar@rediffmail.com Sales and Service Dealer044-26583017, 98412 saicombines@hotmail.com Sales Only Dealer45610029 jaicoms2001@yahoo.com Sales Only Dealer044-28170 28170290 bgiprabhu@vsnl.net Sales Only Dealer044-24733524, 248452xeroxtronic@rediffmail.com Sales Only Dealer934532100044-43556 badhrirao@gmail.com Sales Only Dealer044-28225 28225006 rex.offizsolutions@gmail.com Sales Only Dealer044-23633733,09841 dps@md3.vsnl.net.in Sales Only Dealer0413-2222659, 94436 hasanpdy@yahoo.co.in Sales and Service Dealer9.35E+09 mecotrons@yahoo.co.in Sales and Service Dealer

0416-2257090, 22570 mecotrons@yahoo.co.in Sales and Service Dealer0452-4355685, 98421 skenterprises@gmail.com Sales Only Dealer04734-227 227620 aiswaryaadoor@sify.com Sales and Service Dealer0495- 3048590/91,09 vijay_arjandas@rediffmail.com Sales and Service Dealer0495-2723 0484-2723 encorcaliicut@sancharnet.in Sales and Service Dealer0484- 40000484-4000 spaceaige@airtelbroadband.in Sales and Service Dealer0484- 23130484-2313 futuraautomation@sify.com Sales and Service Dealer0422-2314 0422-2314 rksyn@satyam.net.in Sales and Service Dealer04324-329228, 99943 brightelectronics1@gmail.com Sales and Service Dealer0481- 2569980, 9447 kadavilinfotech@yahoo.co.in Sales and Service Dealer0481- 2304543, 9443 pragathiktm@yahoo.com Sales and Service Dealer0497-2702393,, 0944 jayalalcalicut@yahoo.com Sales and Service Dealer0452-230200452-2302 jpmarket2015@yahoomail.com Sales and Service Dealer0491-2880394, 09842 bmckerala@rediffmail.com Sales and Service Dealer0427-2414 0427-2414 moaslm@maruthiautomation.comSales and Service Dealer0471-3205008, 09447 aiswaryaadoor@sify.com Sales and Service Dealer0471 2554049, 98462 madonnatvm@rediffmail.com Sales and Service Dealer0462-4200584, 42002 fcricoh@yahoo.co.in Sales and Service Dealer0431-6577477,657767rajamichael@gmail.com Sales and Service Dealer0421-2483 0421-2484 bmctup@satyam.net.in bmctup@aSales and Service Dealer0431-2400202, 24000 elite-ent@touchtelindia.net Sales and Service Dealer0452-4380 2630403 sarvanasystems@airtelbroadbandSales and Service Dealer011-26235 26425394 microbase.delhi@gmail.com Sales Only Dealer011-26670 26670185 commsys@airtelbroadband.in Sales Only Dealer55433995, 931329396sugandhainfonet@rediffmail.com Sales Only Dealer011—2437824378828 ttcpl@rediffmail.com Sales Only Dealer23531353, 23243247 mmanusharma@hotmail.com Sales Only Dealer

9419144549nettcom2000@yahoo.com

kamal.nagpal@rediffmail.com

05467033, 5467033 livewire_adarsh@yahoo.co.im Sales Only Dealer24604141, 30988545 manish@glorich.com Sales Only Dealer26494070, 41753009 sales@subhatech.com Sales Only Dealer55629371,72 Ksb_systems@yahoo.com Sales Only Dealer0120-4051 4051701 sales@globusinfocom.com Sales Only Dealer26286711/ 26217716 pleasancs@ptpl.net Sales Only Dealer011-23946 011-23959 bansal3079@yahoo.co.in Sales Only Dealer25117175, 981015295info@gpsiit.com Sales Only Dealer0562-2158034, 26025 Sales and Service Dealer0135-2531296, 31018 Rrddn.2002@yahoo.com Sales and Service Dealer95124-238095124-238 Sales and Service Dealer95121-2518738 guptamukesh121@yahoo.co.in Sales and Service Dealer95120-2451577, 2457 Sales and Service Dealer01332-264881, 98371 souravrke@rediffmail.com Sales and Service Dealer0129-4083822,98181 sunriseservices2007@gmail.com Sales and Service Dealer0381-2323 0381-2325 akdnath@sancharnet.in Sales and Service Dealer0389-2345 0389 -234 lhthanga_enterprise@yahoo.co.i Sales and Service Dealer0389-23281 0389 - aremagency@rediffmail.com Sales and Service Dealer0373-2322 0373 -232 projitsharma@yahoo.co.in Sales and Service Dealer0361-2662 0361 - 266 umalaskar@yahoo.co.in Sales and Service Dealer 0361- 25 03 Sales and Service Dealer0385-2440 0385-2241 pentapts@sanchar.net.in Sales and Service Dealer0360-2243 0360 Jainsaroj2003@rediffmail.com Sales and Service Dealer09436010790370-2243 Spark_automation@rediffmail.co Sales and Service Dealer03672-232 0 cbs_ng2005@rediffmail.com Sales and Service Dealer03664 230 0364 2306 sanjay.shillong@gmail.com Sales and Service Dealer03842-234 NIL dnd_silchar@yahoo.co.in Sales and Service Dealer03862-224415, 09436003568 Sales and Service Dealer0381-2225634 , 9436 bhattacharya_manohar@rediffmaSales and Service Dealer040-55368 55368699 grandslam_associates@yahoo.coSales Only Dealer040-277973040-27797 SVK_officeautomations@yahoo.cSales Only Dealer040-24657 040-24657 md@sify.co.in Sales Only Dealer040-27897 27814121 shr@linkwellgroup.com Sales and Service Dealer0877-3258416, 9848 corporate@linkwellgroup.com Sales and Service Dealer0870-6690 0870- 669 alrtele@gmail.com sameeratluri Sales and Service Dealer0870-2567 0870-2567 maheshreddy_k@yahoo.co.in Sales and Service Dealer08518-277244 shr@linkwellgroup.com Sales and Service Dealer0141-2373 0141-2373 kotharicm@satyam.net.in Sales Only Dealer0141-3967757,396991shrishti.jaipur@sify.com Sales Only Dealer0141-3910170, 98290 globalpresentation@rediffmail.c Sales Only Dealer0141-3358775, 99830 sarojkumar.churiwal@yahoo.comSales Only Dealer0145-2426109, 51201 chandela_netprophet@rediff.comSales and Service Dealer0151-2233509 Sales and Service Dealer01562-251247, 9414285397 Sales and Service Dealer0291-2430 2430241 kotharicm@satyam.net.in Sales and Service Dealer0744-2360 2360836 indtechindia@rediffmail.com Sales and Service Dealer0294-2526 2526077 surudr@sancharnet.in Sales and Service Dealer9.42E+09 NA renucallup@yahoo.co.in Sales Only Dealer

0522-278992787883 devlok@satyam.net.in Sales Only Dealer0522-2307 0522-2307 computerhouselko@gmail.com Sales Only Dealer0522-2200596,99353 challenge_inc@yahoo.co.in Sales Only Dealer0532-2604768, 09415 skdco_alld@rediffmail.com Sales and Service Dealer0532-2624 2450923 renucallup@yahoo.co.in Sales and Service Dealer05252-3725NA NA Sales and Service Dealer

 mcsharma11@yahoo.com

pschawla@mm9india.com

acme@rediffmail.com   

mgsolns@gw1.dot.net.in

0581-2510 2430715 suresh_upreti@indiatimes.com Sales and Service Dealer0755-5275 2572237 allensbusinesshouse@hotmail.c Sales and Service Dealer0755-5273 NA namsystems@yahoo.com,namssySales and Service Dealer0751-5077 0751-4077 apex@mantrafreenet.com or apexSales and Service Dealer0551-2333 2342880 gmenterprises@rediffmail.com Sales and Service Dealer05946-2217224670 NA Sales and Service Dealer0731-5095 5095160 mathew@dcci.co.in Sales and Service Dealer0761-5004 0761-2400 saketbusiness@yahoo.com Sales and Service Dealer0761-2361 NA sudhir.pandey26@yahoo.co.in Sales and Service Dealer0517-2470 2470018 himanshu23973@rediffmail.com Sales and Service Dealer0512-2305 2303116 sakhiinn@vsnl.net Sales and Service Dealer0512-2614871, 09452 kgnofautomations@rediffmail.co Sales and Service Dealer0591-2316 2440172 abhineshagarwal@sify.com Sales and Service Dealer07672-225 225698 pushpraj_agency@yahoo.co.in Sales and Service Dealer05445-262 05445-262 amitveru7@rediffmail.com Sales and Service Dealer0542-2313 2361128 varanasiinfosystem@rediffmail.c Sales and Service Dealer0755-2574 0755-25748saibaba_electronic21@yahoo.co.Sales and Service Dealer0731-4003 0731-4003 Sales and Service Dealer05452-220555, 09415 active_elex@rediffmail.com Sales and Service Dealer3235465, 9935497000 Sales and Service Dealer95251 2440983, 9321 madhavmankame@rediffmail.co Sales Only Dealer022-22670122673016 reliinf@vsnl.com Sales Only Dealer022-50077 5008485 crew@vsnl.com Sales Only Dealer55767357 55767357 Worli_raul@hotmail.com Sales Only Dealer9820327289, 9819217aabaccus@rediffmail.com Sales Only Dealer022-23062 022-23065 arvind@maxnetindia.com Sales Only Dealer022-28268686,282286radiant@radiant.net.in Sales Only Dealer022-66661 24711258 hardtech@vsnl.net Sales Only Dealer27802154 27802154 net_ser@hotmail.com Sales and Service Dealer022-27823 0222-2782 pecifictechindia@hotmail.com Sales and Service Dealer25457266 25457266 Sales and Service Dealer0250-245020250-2450 rautcopier@gmail.com Sales and Service Dealer0251-5635760, 98673 rajmd2002@yahoo.co.in Sales and Service Dealer020- 2565325677202 bsc.pune@yahoo.co.in Sales Only Dealer0217-2722 N/A shivam_ent112@rediffmail.com Sales and Service Dealer0241-2354 N/A pdpawar@yahoo.com Sales and Service Dealer0240-2321 2321607 udaybakshi@rediffmail.com Sales and Service Dealer0832-241412414103 globalh@satyam.net.in Sales and Service Dealer0257-2224 2224088, Satpudappr@sancharnet.in Sales and Service Dealer0231-2654 2654408 klp_rmenterp@sancharnet.in Sales and Service Dealer0231-2627 2627392 abajicorp@rediffmail.com Sales and Service Dealer0712-2234 - choudharysam@yahoo.com Sales and Service Dealer0712-2529 0712-2529 sales@signet-india.com Sales and Service Dealer0253-257202572073 mahendesh@rediffmail.com Sales and Service Dealer0233-2322 233099 bhagirath@rediffmail.com Sales and Service Dealer02612-234 234519 gunjanent@rediffmail.com Sales and Service Dealer9.42E+09 02162-227 Sairamsachin07@rediffmail.com Sales and Service Dealer

0253-257202572073 dynamic_ricoh@sancharnet.in Sales and Service Dealer9822691980712-2285 ashokgaddi@yahoo.co.in Sales and Service Dealer0657-6571225 ,94311 gescon_controls@rediffmail.com Sales Only Dealer0788-2261 0788-2261 shreyasbhilai@gmail.com Sales and Service Dealer0326 -220 0326-2209 samrat_communication@yahoo. Sales and Service Dealer0631-2422 0631-2422 vikasnarain59@yahoo.com Sales and Service Dealer0612-2235 0612-2235 kaplng@satyam.net.in Sales and Service Dealer

alok_mathur21@yahoo.co.in

0651-2331925, 9431 perfectc_ricoh@yahoo.co.in Sales and Service Dealer0651-2331 0651-2331 pradip_bhal@hotmail.com Sales and Service Dealer9.43E+09 digital.solution@rediffmail.com Sales and Service Dealer

0771-3294 2510659 shr@linkwellgroup.com Sales and Service Dealer0866-5572233, 25766 panduranga.vja@rediffmail.com Sales Only Dealer0861-2329 2329183 surya_agencies2222@yahoo.co Sales and Service Dealer0883-5573 5573555 prabhaautomation@yahoo.com Sales and Service Dealer0866-2481 2478583 boscovja@sancharnet.in Sales and Service Dealer0891-27514446, 9247 boscovsp@sancharnet.in Sales and Service Dealer0866-2480 0866-2480 vijayawada@linkwellgroup.com Sales and Service Dealer0891-271818.91E+09 sailinkwell@yahoo.co.in/vizag@l Sales and Service Dealer

Zone Branch Level 0Level 1

(B2B Service Manager) MobileDelhi

B2B

Cal

l Cen

ter -

180

0 30

10 8

282

GhaziabadLucknowJaipurGurgaonLudhiana

Chandigarh

Chennai

Prakash Kumar R 9884056617CochinMadurai

Coimbatore

Hyderabad

Sanjeev Kumar Singh 9845708596

VizagVijaywadaHubli

Banglore

Kolkata

SAUGATA MANDAL 9903394460

DurgapurGuwahatiRanchiBhubaneswar

Patna

Mumbai & ThanePune & GoaAurangabad

RaipurIndore

Nagpur

SuratSandeep Chavda 9724079193

Ahmedabad

Lokesh Nagpal senior 98999801429David JayasinghSales Ma9591255775Akash Saxenaa Director 9818809261

Level Region SPOC Email ID Mobile

1st Level

West

9892530433

South (AP & KAR)9845708596

North 9910794548

South (TN & KL)9884056617

North(J&K, HP,

PB, HR, UP, UK, RJ)

SUHAIL AHMAD 9818853026

South1(TN, KL)

South2(KA, HY, TG)

East(WB, JH, BR,

NE)

West(MH, GJ, MP

CG)

Hemant Jhadav 9892581877

lokesh.n@samsung.comdavid.js@samsung.coma.saxenaa@samsung.com

Mr.Shadab Mukadam

shadab.c@partner.samsung.com

Mr.Sanjeev Singh

sanjeev.s2@partner.samsung.com

Mr.Arjun Vohra

vohra.a@partner.samsung.com

Mr.Prakash Kumar

prakash.k1@partner.samsung.com

2nd Level All India

3rd Level All India kapil.s4@samsung.com 9650604088

Mr.J Prashant/Naveen prashant.jj@samsung.com

9650237755/9810752939

Mr.Kapil Sahni

Level 1Level 2 (H.O.) Level 3 (H.O.)

E-Mail

prakash.k1@partner.samsung.com

sanjeev.s2@partner.samsung.com

sandeep.c1@partner.samsung.com

GurgaonBangaloreGurgaon

Response Time

24~48 hours

suhail.a@partner.samsung.com

Vikesh Kumar (A4)9654996123

(vikesh.kumar@samsung.com)

Vivek Arya(A3) - 9810323445

(vivek.arya@samsung.com)

Kapil Sahni9650604088

(kapil.s4@samsung.com)

saugata.m@partner.samsung.com

hemant.j@partner.samsung.com

24~48 hours

Toll free # - 180030108282 to register any complaint for BOB customer only also need to specifically mention as BOB. While generating the case-id their executive will mention that POP not to be asked for BOB customer.

SUPPORT AND ESCALATION MATRIX - TRITRONICS

STATEDISTRICTS COVERED CALL LOGGINGCENTRAL CIC AT DELHI - LEVEL-IAREA OFFICE - LEVEL-II

UTT

AR

AK

HA

ND

Almora Delhi Delhi DelhiBagesware Kamlesh Kumar / Manish Arvind Kumar Manoj PantChamoli (Gopeshwar) Executive Senior Executive Assistant Area ManaChampawat Tel: 011- 22164707 / 221647Mob.- 09910247420 Mob.- 09911234508Dehradun Email:- delhi@tritronicsindi Email:- csd@tritronicsindi Email:- csd@tritronicsHaridwarNainitalPauri GarhwalPithoragarhRudraprayagTehri GarhwalUdham Singh NagarUttarkashi

STATE DISTRICTS COVERE CALL LOGGING CENTRAL CIC AT DELHI AREA OFFICE - LEVEL

AN

DH

RA

PR

AD

ESH

Chittoor BANGALROE DELHI BANGALROENellore Surya Kant Sahoo Arvind Kumar Saji Kurian

Executive -CSD Senior Executive Assistant Area ManaMob-09742074218 Tel: 22164707 / 22164708 Mob. 9448260317 / 98Email:- bangalore@tritronic Mob. 09910247420 Email:- bangalore@tritronicsindia.comPhone : (080) 23358172

Adilabad HYDERABAD Email:- csd@tritronicsindi HYDERABADAnantapur G Sriniwas Kamlesh Kumar Praveen Kumar Cuddapah Executive- CSD Manish Kumar Assistant Area ManagerHyderabad Mob. 9949672143 Mob 9963433532Karimnagar Email : hyderabad@tritronicsindia.com Email : hyderabad@tritronicsindia.comKhammam Phone (040)60508866KurnoolMahbubnagarMedakNalgondaNizamabadWarangalEast GodavariSrikakulamVishakhapatnamVizianagaramGUNTURKRISHNAPRAKASAMWEST GODAVARIRANGA REDDY

SUPPORT AND ESCALATION MATRIX

STATE DISTRICTS COVERE CALL LOGGING CENTRAL CIC AT DELHI AREA OFFICE - LEVEL

RA

JAST

HA

N

Jaipur JAIPUR DELHI JAIPURBarmer Jitender Kumar Arvind Kumar G L GautamDungarpur Executive- CSD Senior Executive Assistant Area ManagJodhpur Mob. 9314548230 Tel: 22164707 / 22164708 Mob.9314515237Kota Phone : (0141) 2620341/ 40 Mob. 09910247420 Phone : (0141) 2620341/ 4020341 Udaipur Fax : 2624680 Email:- csd@tritronicsindi Fax : 2624680

RA

JAST

HA

NBikaner Email: jaipur@tritronicsindia.com Email: jaipur@tritroniDausa Kamlesh KumarBundi Manish KumarSikarTonkJaisalmerNagaurRajsamandBanswaraBhilwaraAjmerAlwarBharatpurChittorgarhChuruDholpurGanganagarJalorJhalawarJhunjhunuPaliSawai MadhopurSirohiBaranHanumangarhKarauli

STATEDISTRICTS COVERED CALL LOGGINGCENTRAL CIC AT DELHI - LEVEL-IAREA OFFICE - LEVEL-II

PUN

JAB

Sangrur CHANDIGARH DELHI CHANDIGARHJalandhar Inderjeet Singh Arvind Kumar Ashish AroraLudhiana Executive- CSD Senior Executive Assistant Area ManaBhatinda Mob. 9878900181 Tel: 22164707 / 22164708 Mob: 9878878861Kapurthala Fax : (0172) 2636368 (Fax - Mob. 09910247420 Phone : 98789-00183Patiala Email:- tiplchandigarh@trit Email:- csd@tritronicsindi Fax : (0172) 2636368 (Fax - PCO)Amritsar Kamlesh Kumar Email:- tiplchandigarh@tritronicsindia.comFerozepur Manish KumarFatehgarh SahebRoparGurdaspurHosiarpurFaridkotMansaMogaMuktsarNavansahar

STATEDISTRICTS COVERED CALL LOGGINGCENTRAL CIC AT DELHI - LEVEL-IAREA OFFICE - LEVEL-II

MA

HA

RA

SHTR

A

Aurangabad MUMBAI DELHI MUMBAI Bandra(Mumbai SuburSandeep A. Patre Arvind Kumar Mahender Pal ThakuNagpur Executive- CSD Senior Executive Assistant Area ManagPune Mob-9821526918 Tel: 22164707 / 22164708 Mob. 9820789742 & 9Akola Phone : (022) 39435896 Mob. 09910247420 Phone : (022) 32435896Chandrapur Email : mumbai@tritronicsi Email:- csd@tritronicsindi Email : mumbai@tritroJalgaon Kamlesh KumarParbhani Manish Kumar

MA

HA

RA

SHTR

ASholapurThaneLaturMumbai-CityBuldhanaDhuleKolhpurNandedRaigadAmravatiNashikWardhaAhmednagarBeedBhandaraGadchiroliJalnaOsmanabadRatnagiriSangliSataraSindudurgYavatmalNandurbarWashimGondiaHingoli

STATEDISTRICTS COVERED CALL LOGGINGCENTRAL CIC AT DELHI - LEVEL-IAREA OFFICE - LEVEL-II

HIM

AC

HA

L PR

AD

ESH

Sirmour SHIMLA DELHI SHIMLAHamirpur Praveen Kumar Arvind Kumar Nishant ShekherKullu Executive- CSD Senior Executive Assistant Area ManagSolan Mob. 9816155501 Tel: 22164707 / 22164708 Mandi Tel. 9816647887 Mob. 09910247420 Tel. 9816647887Chamba Email:- csd@tritronicsindiBilaspur Kamlesh KumarKangra Manish KumarKinnaurLahaul-SpitiShimlaUna

a. Call i) All calls of a UP district to be logged to the regional Area office Lucknow Customer Information Centre. For all further communication please quote this complaint Nos

ii) It would expedite your work if the call can simultaneously be logged by mail at the Customer Information Centre

Mob. 09805136626.

shimla@tritronicsindia.com

Customer Support Procedure

b. Esca If no action taken within 24 to 48 working hours after logging the complaint, please escalate this issue to Level-I as per deta

c. Escal If you are still not satisfied with the action taken by the concerned personnel, the call can be escalate to Level-II as Per details given in the chart.

d. Esca You may contact to this level by mail only because mail is the fastest mode of communication and this will help you to get the prompt feedback.

In addition to the above we request all users not to contact our local engineers. Please log your calls by p mail to get a prompt response.

DISTRIC SUPPORT AND ESCALATION MATRIX

CALL LOGGING at Lucknow CENTRAL CIC AT DELHI - LEVEL-I REGIONAL OFFICE - LEVEL-II

For all UP Lunknow

Amit Sharma

R.O Lucknow

Email:-lucknow@tritronicsindia.com

lucknow@tritronicsindia.com,

Lucknow

Mr.Arvind Kumar CIC Incharge

Ruchi Singh & Rajesh Verma Executive - SSD Mob:09305981361/ 09305981362 Tele :(0522) 3229592 Email: lucknow@tritronicsindia.com

Tele :011- 22164707/08 Email:- cic@tritronicsindia.com

Asst. Area Manager

Tele :(0522) 3229592 Mob: -07376308965

Doc. No. - ES-UC-001Updated on - 22-08-08CSD- DELHI - LEVEL-III

DelhiRajesh SharmaAssistant Manager Mob.-09313979626Email :- csd@tritronicsindia.com

CSD- DELHI - LEVEL-IIIDELHIJ.N KishoreAssistant Manager Mob. 9990379579

Email:- bangalore@tritronicsindia.comManikant JhaAssistant Manager Mob.9871581285

Assistant Area ManagerEmail :- csd@tritronicsindia.com

Email : hyderabad@tritronicsindia.com

Doc. No. - ES-RAJ-001Updated on - 22-08-08CSD- DELHI - LEVEL-IIIDELHIJ.N KishoreAssistant Manager Mob. 9990379579

Phone : (0141) 2620341/ 4020341 Manikant Jha

Assistant Manager Mob.9871581285Email :- csd@tritronicsindia.com

CSD- DELHI - LEVEL-IIIDELHIRajesh SharmaAssistant Manager Mob.-9313979626Email :- csd@tritronicsindia.com

Fax : (0172) 2636368 (Fax - PCO)Email:- tiplchandigarh@tritronicsindia.com

CSD- DELHI - LEVEL-IIIDELHIJ.N KishoreAssistant Manager Mob. 9990379579

Phone : (022) 32435896Manikant JhaAssistant Manager Mob.9871581285

Email :- csd@tritronicsindia.com

CSD- DELHI - LEVEL-IIIDELHIRajesh SharmaAssistant Manager Mob.-9313979626Email :- csd@tritronicsindia.com

i) All calls of a UP district to be logged to the regional Area office Lucknow Customer Information Centre. For all further communication please quote this complaint Nos

ii) It would expedite your work if the call can simultaneously be logged by mail at the Customer Information Centre

shimla@tritronicsindia.com

Customer Support Procedure

If no action taken within 24 to 48 working hours after logging the complaint, please escalate this issue to Level-I as per deta

If you are still not satisfied with the action taken by the concerned personnel, the call can be escalate to Level-II as Per details given in the chart.

You may contact to this level by mail only because mail is the fastest mode of communication and this will help you to get the prompt feedback.

In addition to the above we request all users not to contact our local engineers. Please log your calls by p mail to get a prompt response.

CSD-DELHI- LEVEL-III

Doc.No. - ES-UP-001 Updated on – 15.01.11

Delhi Anand Singh (Sr. Manager ) Ph-011-42161100- 20 Email:- ssd-b@tritronicsindia.com

anand@tritronicsindia.com

Support Escalation Matrix (for TVS-E Products)

Name Contact Number State Branch Location

Call Registration WEST

CALL CENTER

Gujarat Ahmedabad

Madhya PradeshBhopal

Maharashtra [MuMumbai

Maharashtra [RoPune

SOUTHAndhra Pradesh Hyderabad

Karnataka Bangalore

Kerala Kochi

  Level - I

1800-425-4566 / 30301717

(Prefix city STD)/ Email to

OEMSUPPORT@TVS-E.IN & Support@tvs-e.in. Any Delay in the call registration can be addressed to p.vennillavijaya@tvs

-e.in

CALL CENTERTamilnadu Chennai

NORTHPunjab, HimachaChandigarh

Rajasthan Jaipur

New Delhi, HariyNewdelhi

Uttar Pradesh Lucknow

EAST

West Bengal,Ori Kolkata

North Eastern StKolkata

Bihar, Jharkand Patna

1800-425-4566 / 30301717

(Prefix city STD)/ Email to

OEMSUPPORT@TVS-E.IN & Support@tvs-e.in. Any Delay in the call registration can be addressed to p.vennillavijaya@tvs

-e.in

HO Level Escalation matrixLevel Name Contact No DesignationLeve 1 Call Centre Help Desk 1800 425 4566 Help Desk at Call Centre & Call re

Leve 2 Thangam 044 -42275034/42275026 OEM Help Desk at Call Centre

Level 3 S.N.Murthy 7738184713 Executive - Key Accounts Suppor

Level 4 S Sathyamoorthy 99400 44052 Service Management & Call Cent

Support Escalation Matrix (for TVS-E Products)Level- II

Name of FSE Name Mobile Number

WEST9825500110

8081752633

8108873449

9371014777

SOUTHAnil Kumar (anilkumar@tvs-e.in)7023717570 Anil Kumar (anilkumar@tvs-e.in)

Lingaraj Panda (Lingaraj.Panda@tvs-e.in)9483530845

K.Bijumon (K.bijumon@tvs-e.in9995185786 K.Bijumon (K.bijumon@tvs-e.in

  Level - IIName of the Branch

Manager

Noor Basha A (a.noorbasha@tvs-e.in)

Manoranjan Swain (manoranjan.swain@

tvs-e.in) Vishnu Malviya (vishnu.malviya@tvs-e.in) (vishnu.malviya@tvs-e.in) (vishnu.malviya@tvs-e.in) (vishnu.malviya@tvs-e.in)

Vishnu Malviya

(vishnu.malviya@tvs-e.in)

(vishnu.malviya@tvs-

e.in)

(vishnu.malviya@tvs-e.in)

(vishnu.malviya@tvs-

e.in) Lavand Mangesh Uttam(lavandmangesh@tvs-e.in)(lavandmangesh@tvs-e.in)

Lavand Mangesh Uttam

(lavandmangesh@tvs-e.in)

(lavandmangesh@tvs-e.in)

S.Basava Kumar(s.basavakumar@tvs-e.in)

Aman Walia (amanwalia@tvs-

e.in)

M. Senthil Kumar (m.senthilkumar@tvs

-e.in)

9003806748

NORTH9915023478

9413875446 Vishal Saxena (Vishal

9990021906 Vishal Saxena (Vishal

8081752633 Vishal Saxena (Vishal

EAST

7044089330

9835106655

9835106655

S. Sundar(s.sundar@tvs-e.in) J. Srinivasan (j.srinivasan@tvs-e.in)

Nikhil Gupta(nikhil.gupta@tvs-e.in)

Gagan Deep(gagan.deep@tvs-

e.in)

Rajendra Meena(rajendra.meena@tvs-e.in) Dharmendra Kumar (dharmendra.kumar@tvs-e.in) Vivekanand Goswami(vivekanand.goswami@tvs-e.in)

Aravamuthan(r.aravamuthan@tvs-e.in)

Rajiv Ranjan - Regional Manager (rajivranjan@tvs-

e.in)

ManiShankar Panda(manishankar.panda@tvs-e.in)

ManiShankar Panda(manishankar.panda@tvs-e.in)

Email IDsupport@tvs-e.in

oemsupport@tvs-e.in

s.sathyamoorthy@tvs-e.in

sn.murthy@tvs-e.in

Support Escalation Matrix (for TVS-E Products)Level- II Level - III

Mobile number

WEST96876 60530

8081752633

8108873449

9503583392

SOUTH7023717570

9940950034

9995185786

S. Sathyamoorthy

Manager - Service

Management

(s.sathyamoorthy@tvs-e.in) Mobile:

9940044052

9790960559

NORTH8591055066

9984836976

9984836976

9984836976

EAST

9830311028

S. Sathyamoorthy

Manager - Service

Management

(s.sathyamoorthy@tvs-e.in) Mobile:

9940044052

As on 27/4/2011

CONTACT PERSON

MUMBAI

PRIYA LIMITED VASANT JADHAV209/210 KIMATRAI BUILDIN77/79 MAHARSHI KARVE MARG,MARINE LINES (E),MUMBAI - 400 002.E-MAIL : support.india@vxl.net

BANGALORE

VXL INSTRUMENTS LIMITMR. SELVARAJHouse of Excellence, No. 17, Electronics City,HOSUR ROAD, BANGALORE -560 100

E-MAIL : priyabng@priyagr selvrajv@vxl.net

KOLKATA

PRIYA LIMITED MR. N.K. GUPTA"LORDS" 3RD FLOOR7/1, LORD SINHA ROAD MOBIL NO. 93302 62388KOLKATA 700 071. DIRECT NO.E-MAIL : priyacal@priyagro nkgupta@vxl.net

DELHI

PRIYA LIMITED MR. SHISHIR KR. PAN406, MADHUBAN BUILDINGMOBILE NO. 93101 10255, NEHRU PLACE,NEW DELHI - 110 019E-MAIL : priyadel@priyagro shishir.panda@vxl.net

PRIYA LIMITEDOLD NO. 17, NEW NO.31 MR. NARASIMHAN2ND FLOOR, ROOM NO.11, MOBILE NO. 93800 348DORAI SWAMY ROAD, T.NAGARCHENNAI - 600 017.E-MAIL : priyache@priyagronarasimhan@vxl.net

PRIYA LIMITED MR. SANTOSH KANDENO. 210, 2ND FLOOR,MINERVA COMMERCIAL COMOBILE NO. 93460 4904

vasant.jadhav@vxl.net

CHENNAI/ Coimbatore

HYDERABAD

94, SAROJINI DEVI ROAD,SECUNDERABAD - 500 003.E-MAIL : priyahyd@priyagr santosh.khandelwal@vxl.net

AHMEDABAD

PRIYA LIMITEDD-166, ADINATHNAGAR SO MR. ANILKUMAR PRAB/H VISHRAM NAGARGURUKUL ROAD - MEMNAGARAHMEDABAD - 380 052.E-MAIL : priyaahd@priyagr

NAVI-MUMBAI

PRIYA LIMITED MR. P. VENUGOPALC-23 T.T.C. INDL. ESTATEPAWNE VILLAGE, OPP HIC MOBILE NO. 93200 0317THANE - BELAPUR ROAD, TURBHE,NAVI-MUMBAI - 400 705E-MAIL : priyavashi@priyagroup.com

KOCHI

PRIYA LIMITED MR. K.R. VARMA28/3296, PRIYA HOUSE MOBILE NO. 93490 0713CHERUPARAMBATH ROADKADAVANTHRA

KOCHI - 682020E-MAIL : priyakch@priyagro

LUCKNOW

PRIYA LIMITED RAJEEV KUMAR SAXE13, JOPLING ROADNANPARA HOUSE

LUCKNOW - 226 001.E-MAIL : priyalck@priyagro

Note

Level 1 Level 2

HYDERABAD

support_ahd@vxl.net

varma@vxl.net

MOBILE NO. 93890 41402  

support_lck@vxl.net

Service Coordinator

Name Mr.Satish /Mr.Heyram Mr.Vasant/Mr AmitContact 022-42203100 022-42203100

9223258557Mail id support.india@vxl.net

Fax 022-42203197

Acer Part # to indent with SLHOBC(Oriental Bank of Commerce) -

BOB-(Bank of Baroda

NIC-Ecourts -

SBM(State Bank of Mysore)-

BOM (Bank of Maharshtra) -

SBOP-(State Bank of Patiala)-

SBI(State Bank of India)-Bhopal(MP)-

ameet.doshi@vxl.netvasant.jadhav@vxl.net

p/no Description Vendor5W.63491.059 THIN CLIENT VXL ITONATC4321-XP PRIYA LIMITED

5W.63491.739 VXL THIN CLIENT TC-C21F7R6-2GB PRIYA LIMITED

5W.80291.816 THIN CLIENT AGS PRIMUSW 5YRS WARR AGS TRANSACT TECHNOLOGIES

5W.80291.224 THIN CLIENT AGSENDURA EX1 Ags Infotech Pvt. Ltd.

5W.33391.447 THIN CLIENT GIGABYTETA71GHZ Gigabyte Technology (Indi

5W.63491.142 THIN CLIENT VXLTC4300 PRIYA LIMITED

5W.63491.089 THIN CLIENT VXLTC7321

TEL NO. FAX NO. LOCATION TYPE

CODE - 022 CODE - 022

SERVICE CENTER4220 3100 4220 3197

CODE - 080 CODE - 080

SERVICE CENTER30222525

CODE - 033 CODE - 033

SERVICE CENTER30571000 30571002

3057100130571003

CODE - 011 CODE - 011

SERVICE CENTER2643 8555 / 56 / 57 2623 2443

2623 2443

CODE - 044 CODE - 044

SERVICE CENTER4214 6104/ 05 28365118

4214 61064/ 0724345118

CODE - 040 CODE - 040

SERVICE CENTER39122225 2781 354927810979

66382237 / 38SERVICE CENTER

santosh.khandelwal@vxl.net

CODE - 079 CODE - 079

SERVICE CENTER27411484 2684 14853240148440057484

022 022

SERVICE CENTER2768 7772

2761 72142761 7217

CODE - 0484 CODE - 0484

SERVICE CENTER2311397 22072942311398

CODE - 0522 CODE - 0522

COLLECTION CENTER2205315 22053203246885

p/no Description Vendor5W.63491.059 THIN CLIENT VXL ITONATC4321-XP PRIYA LIMITED

5W.63491.739 VXL THIN CLIENT TC-C21F7R6-2GB PRIYA LIMITED

5W.80291.816 THIN CLIENT AGS PRIMUSW 5YRS WARR AGS TRANSACT TECHNOLOGIES

5W.80291.224 THIN CLIENT AGSENDURA EX1 Ags Infotech Pvt. Ltd.

5W.33391.447 THIN CLIENT GIGABYTETA71GHZ Gigabyte Technology (Indi

5W.63491.142 THIN CLIENT VXLTC4300 PRIYA LIMITED

You can register call through

RubyOEM Support Executive

Next level : Patruni Prasad: Central ware house and Channel Manager

Phone number:08212408024,+919986699260.

ALL OEM calls should be logged trough call center.

Call center Toll free number 18004256446, 08214004800, SMS: 09980048000. Mail Id: wepcare.support@wepindia.comOEM agent Ms.Ruby will be updating the calls to you.

email: OEM.support@wepindia.com Solutions Limited. Tel:  0821-6620304/ Fax : 0821-6620549If you are not getting any response from ruby, Escalate to Mr. Sminesh Kumar call center in charge.Phone number : 0821-6620545,+919886023628. Email Id: Smineshkumar.EP@wepindia.com

Mail Id : Patruni.prasad@wepindia.com

Next escalation:  N R C GURUNATHA REDDY, NCSMGurunatha.reddy@wepindia.com,+919030008772.

< 30 KM from ASP

Response Time Same day

Resolution Time Next Business Day

First Level: Call Centre - Number 1800 4256 446 Mai ID

Region/Reg CodeLevel - 2

RPS Name Contact NoAhmedabad (520) Vaibhav Trivedi 9825368835Karnataka (600) K Sathish Babu 9025186670Hyderabad (370) Manikya Reddy 9177474741Cochin (650) Anish AK 9995674786Pune (530) Anbazhagan M 9970212624Nagpur (540) Anbazhagan M 9970212624Mumbai (510) Madhan M 9987173247Chennai (300) K Sathish Babu 9025186670Bhopal (270) Sandeep Mahalaha 9425040230Bhubaneswar (410) Koushik Roy Chaudhari 9830504168Kolkatta (400) Koushik Roy Chaudhari 9830504168Gawahati (240) Koushik Roy Chaudhari 9830504168Patna (400) Koushik Roy Chaudhari 9830504168Jaipur (260) Neeraj Tiwari 8115174174Delhi (210) Sachin Shukla 9971443829Chandigarh (250) Nishant Bhardwaj 8289026661Lucknow (230) Neeraj Tiwari 8115174174Dehradun (240) Neeraj Tiwari 8115174174

WeP Call Logging at Centralized Call Center

Service Level Agreement

30 KM to 75KM from

ASP

Next Business Day

2nd Business Day

75 KM to 250 KM from ASP

Next Business Day

Level - 2 Level - 3Mail ID Service Head Contact No

Patruni KN Prasad 9.987E+09

Nishant.Bhardwaj@wepindia.com

National Customer Support ManagerMr Adinarayanan R 9741203002

WeP Call Logging at Centralized Call Center

3rd Business Day

Wepcare.support@wepindia.com

Vaibhav.trivedi@wepindia.comKSathish.Babu@wepindia.comManikya.Reddy@wepindia.com

Anish.AK@wepindia.comAnbazhagan.M@wepindia.comAnbazhagan.M@wepindia.com

Madham.M@wepindia.comKSathish.Babu@wepindia.com

Sandeep.Mahalaha@wepindia.comKoushik.r@wepindia.comKoushik.r@wepindia.comKoushik.r@wepindia.comKoushik.r@wepindia.com

Neeraj.Tiwari@wepindia.comSachin.Shukla@wepindia.com

Neeraj.Tiwari@wepindia.comNeeraj.Tiwari@wepindia.com

Level - 3 Level - 4Mail ID CEO & MD Contact No Mail ID

PK Gopalakrishnan98459 03299

National Customer Support Manager

Patruni.Prasad@wepindia.com Gopal.PK@wepindia.com

adinarayanan.r@wepindia.com

Ws Address DetialsWS AHMEDABAD

WEP SOLUTION LTD,2nd Floor, Aavkar Complex,

opp. Gurukul Tower,Drive-in-Road, Memnagar,

AHMEDABAD - 380052

WEP SOLUTIONS BHOPAL WS E7/635, First Floor,Arera Colony,

Bhopal-462016

WEP CHENNAI WSWep SOLUTION Ltd,

Old no.23,New No.21,Appu second Street,

Mylapore,Chennai -600004

WEP WS HYDERABADWEP SOLUTIONS LTD.

1-4-264/23, Sindhi colony,S.P Road

SECUNDERABAD-500003

WEP WS JAIPURWeP SOLUTIONS Limited,D-58A, Madho Singh RoadBani Park, Jaipur-302016

JAIPUR RJ 302016

WEP SOLUTIONS LTD,152, P-45 JOGENDRA GARDEN

NEAR KASBA THANAKOLKATA - 700078

WEP LUCKNOW WSWeP SOLUTIONS Ltd,

3rd Floor Raj Chamber29/9 Rana Pratap Marg,

Hazratganj,Lucknow-226001

WeP Solutions ltd,KRISHNAI SALES AND SERVICES

SHOP NO 13,UNIQUE APARTMENT, RAMESH NAGAR LAST BUS STOP

AMBOLI ,ANDHERI WESTMUMBAI-400058

WEP PUNE WSWep Solutions Ltd,

408, Dattatray Sadan, MunjabaLane,Narayan PethNear HDFC Bank

Pune-411030

WEP DELHI WSWeP Solutions Ltd,

B-289, Okhla Industrial Area,Phase - I,

New Delhi-110020

WEP WS COCHINWeP SOLUTION Ltd,

Lakshmi Villa, Plot No.88,Kumaranassan RoadKadvanthara-682020

COCHIN

WEP SOLUTIONS LTD,128B SECOND FLOOR,

THIRUGANASAMBANDAM ROAD, RACE COURSE,COIMBATORE – 641018

Ws contact Person and Contact no. Rps Contact no.

Kiran Khatari- 09723555922/7931907373 Vaibhav Trivedi-9825368835

Ranjeeth Singh-9039977159 Sandeep Mahala-9425040230

E Pushpam-04465650776 Venu Gopal-04465650776

Shyam-04066412211/9573262701 Manikya Reddy-9177474741

Raghunath-9828507928 Vijay Sign-9828101914

Prasanjith-9007954012 Kousik RoyChoudry-9830504168

Jaikishan-9839224099 Neeraj Tiwari-9415014401

Rajshree-9821956598/9870302061 Ravi Kanth-8879142888

Tejas-020 24498028 Sharad- 8862074267

Rithes/Mangal-9971922626/01146547127

Ajith-9037127288 Anish A.k-9037127288

Jothi-04224368742 Sathish Babu-9791364132

Tarun Mitra-7827661269 /Sachin Shukla9971443829

Name DepartmentSyed Khadri – SPOC for Acer Sales

Anil Arora Sales Ganeshan Service

Rajeev Gupta Service

Escalation Matrix - of TEAM COMPUTERS PVT LTD. (XEROX Service Support)Levels L1Profile Incident Manager

SouthVirender Rathore

9313671500virender.r@teamcomputers.com

WestVeena Suvarna

9321602507, 022-33016273

Central_Gujrat & ChhattigarhVeena Suvarna

9321602507

EastRajesh Sharma

9310929538rajesh.sharma@teamcomputers.com

NorthRajesh Sharma

9310929538rajesh.sharma@teamcomputers.com

Central_UP,MP,RajasthanRajesh Sharma

9310929538rajesh.sharma@teamcomputers.com

veena.s@teamcomputers.com

veena.s@teamcomputers.com

Designation ContactSr Manager SI – XPPS – Managed print services +91 9620232932

Head – Si biz and XPPS +91 919811812307

Sr. Manager - A4, SI & Call Centre +91 9582511884

Head- Field Service Operation +91 9811756678

Escalation Matrix - of TEAM COMPUTERS PVT LTD. (XEROX Service Support)L2 L3

National Incident Manager Operation HeadYagya Shankar A. Sunil Kumar

9310623565 9310694480asunil.kumar@teamcomputers.com

Yagya Shankar A. Sunil Kumar9310623565 9310694480

asunil.kumar@teamcomputers.comYagya Shankar A. Sunil Kumar

9310623565 9310694480asunil.kumar@teamcomputers.com

Yagya Shankar A. Sunil Kumar9310623565 9310694480

asunil.kumar@teamcomputers.comYagya Shankar A. Sunil Kumar

9310623565 9310694480asunil.kumar@teamcomputers.com

Yagya Shankar A. Sunil Kumar9310623565 9310694480

asunil.kumar@teamcomputers.com

13795571193

yagya.shankar@teamcomputers.com

yagya.shankar@teamcomputers.com

yagya.shankar@teamcomputers.com

yagya.shankar@teamcomputers.com

yagya.shankar@teamcomputers.com

yagya.shankar@teamcomputers.com

EmailSyed.khadri@xerox.com

Anil.arora@xerox.com

Ganesan.k@xerox.com Rajeev.gupta@xerox.com

Alok BegwaaniTop Notch Infotronix India Pvt.Ltd15/14,12th 'A' cross,Sindhi Hospital Road,Sampangiram Nagar,Bangalore-560 027Phone 91-80-41713242 / 32557731