18
Company & Proposition René Frijters Founder and Customer @rfrijters @Knab_nl

Knab: Branchless Banking in The Netherlands

Embed Size (px)

DESCRIPTION

Presentation by Rene Frijters, Founder & CEO, Knab during the Ukrainian Banking Forum, 30 October 2014

Citation preview

Page 1: Knab: Branchless Banking in The Netherlands

Company &

Proposition

René Frijters

Founder and Customer

@rfrijters @Knab_nl

Page 2: Knab: Branchless Banking in The Netherlands

2

Page 3: Knab: Branchless Banking in The Netherlands

Vision

•  Customers  need  a  financial  plan  within  5  years  •  Earning  models  of  banks/advisors  will  change  •  Strong  believe  in  the  online  model  –  customer  is  

online  (mobile/web)  and  wants  to  be  in  control    •  Keep  innovaBng  to  keep  business  running  •  The  reason  ‘why’  you  exist  becomes  more  

interesBng  than  products  

Page 4: Knab: Branchless Banking in The Netherlands

Mission / WHY

Knab  helps  customers  to  get  a  beGer  insight  in  their  financial  situaBon,  become  smarter  with    their  money  and  reach  their  (financial)  dreams.      

Page 5: Knab: Branchless Banking in The Netherlands

Robustness  What makes Knab unique?

Ag

ility  

We build a bank with customers and unlocked their knowledge

We provide our customers with tools

and bring them solutions

We provide outstanding service

We introduced a completely new and transparent revenue model

Page 6: Knab: Branchless Banking in The Netherlands

We provide the customer with tools and smart solutions

Be  smart  NOW  

 • Easy  online  bank:  payments/savings/investments  

•   Financial  Dashboard  •   View  on  Cash  •   Personal  Savings  Alerts  

 Get  smart  for  the  FUTURE  

•   Financial  Planning  •   What  if  analyses  •   Basic  Scenarios  •   Indepent  Advice  via  Internet        

Smart  AlerBng  (based  on  big  data)    

Page 7: Knab: Branchless Banking in The Netherlands

Financial Dashboard All of the customers financial data in one overview, including assets at other banks

Page 8: Knab: Branchless Banking in The Netherlands

Digital View on Cash Overview of income and expense in graphs

Page 9: Knab: Branchless Banking in The Netherlands

Financial plan Assets/income forecast and scenario analyses

Page 10: Knab: Branchless Banking in The Netherlands

‘Big Data’ Analysis

Smart Alerts

Fin. Plan

Dashboard

Page 11: Knab: Branchless Banking in The Netherlands

Smart Alerting

Page 12: Knab: Branchless Banking in The Netherlands

Mobile banking

Page 13: Knab: Branchless Banking in The Netherlands

Challenges and Learnings

Page 14: Knab: Branchless Banking in The Netherlands

Organization

•  Greenfield  •  CreaBng  a  Dream  Teamis  essenBal    •  All  customer  driven  persons  with  IT-­‐affinity  •  Legacy  is  within  the  brains  of  people  •  Entrepreneurial  culture    

Page 15: Knab: Branchless Banking in The Netherlands

ICT

•  Don’t  start  to  fast  •  Responsibility  for  INTEGERATION  yourself  •  Different  cultures    •  Set  up  OTAP  in  early  stage  •  Test  responsibiliBes  •  NaBve  APP’s  are  expensive    •  Lean  Start  Up  method  

Page 16: Knab: Branchless Banking in The Netherlands

Marketing and Sales

•  Trust  takes  Bme  •  Online  Sales    •  Comparison  Sides  •  Instrumental  advantages    •  Above  the  Line  campaigns    •  Customer  Journeys  •  All  channels  •  SpoBfy  model  

Page 17: Knab: Branchless Banking in The Netherlands

Uitdaging Marketing / Verkoop

Page 18: Knab: Branchless Banking in The Netherlands

Have Fun (birthday pranks)