Keynote SpeechExcellence Reaps Rewards

John Crawley

Mediation – meaningful work

The challenge of mediation

Mediation needs maintenance

Understand and work with resistance

‘The best way to destroy an enemy is to make him a friend’ (Abraham Lincoln)

Be bold ‘I am always doing

what I cannot do in order to learn how to do it’ (Pablo Picasso)

Promote the benefits of resolution – ‘An eye for an eye will make the whole world blind’ (Mohandas K Ghandi)

Be realistic ‘All conflicts have a resolution imbedded in them but that does not make everything mediatable’

The AME Triangle

Maximising Return on Investment – making sure you get the most effective service for the

money you have invested.

Mediator Practice Standards – ensuring that your mediators are supported and developed

to provide mediation that meets emerging best practice

Mediation Service Management – making sure that

your service is quality-driven, effectively coordinated, managed

and marketed.

Equality and Diversity

Raising the Standard of Mediation Services

Foundation Standard

Effective Standard

Excellence Standard

Methodology Mediation Action

Plan (MAP) AME Audit – MSP

(Mediation Sustainability Plan)

Training and consultancy

Partnership working

Culturally specific Customer focused

Achieving Dispute Resolution Excellence Achieving

Mediation Excellence

Achieving Investigation Excellence

Dispute Resolution Leadership ‘My heart leaps up when I behold a rainbow in the sky’

Why it is worth it – people recuperate and grow

Keynote SpeechExcellence Reaps Rewards

John Crawley