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Keynote speech on achieving investigation excellence, presented by Katherine Graham at CMP's 'Aiming for excellence' conference, 5 December 2008, London.
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Achieving Investigation ExcellenceKatherine Graham
Director of Dispute Resolution Services
Conflict Management Plus Ltd
Our background in this area
150 investigations - 1000 people interviewed and 6000 pages of reports
200 people trained to investigate
50 post-investigation mediations
Employment Tribunal members
Barristers
Employment lawyers
The current state of play
National policy exists
Legislation in place and growing
No standards!
No code of practice
ACAS Guidelines
Ad hoc training, services and support
Investigations cost us…
Five areas for achieving investigation excellence
1. Underpinning values
2. Investigator competencies
3. Training standards
4. Investigator practice standards
5. Service management standards
1. Underpinning values
Integrity and
Respect
Thoroughness and
Timeliness
Confidentiality and
Transparency
Impartiality and
Fairness
2. Investigator competencies
Communication
Conduct of Cases
Evidence and
Decision Making
Knowledge and Values
3. Training standards
Process skills
Interview skills
Report writingskills
Theory
Even penguins have an anti bullying policy
4. Investigator practice standards
Thoroughness
and timeliness
Confidentiality and
transparency
Integrityand
Respect
Impartiality and
fairness
5. Management standards
Recruitment
TrainingInfrastructure and support
Use of Dispute
Resolution
Monitoring and evaluation
Interview standards
Quality assurance
Management standards
Coherence
Equality and
diversity
Where has this taken us?