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This infographic highlights fascinating facts about ISO 9001. Quality management is a critical aspect of maximizing profit in today’s global economic climate. Preventing the Quality Death Spiral eBook is an excellent resource for those interested in maintaining top quality products and services while providing the highest level of customer satisfaction. Download eBook today: http://bit.ly/1mVCzG0
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What is ISO? What is ISO? ISO (International Organization for Standardization)
is the world’s largest developer of voluntary
International Standards. These standards give
state-of-the-art specifications for products,
services and good practice, helping to make
industry more e�cient and e�ective. Developed
through global consensus, they help to break
down barriers to international trade.
countries are
technical bodies are responsiblefor standards development
people work full time for ISO’s Central Secretariat in Geneva, Switzerland
178 ISO members
WHY DO ORGANIZATIONS GET CERTIFIED?
WHAT ARE SOME OF THE FINANCIAL BENEFITS?
there are nearly
individual ISO standards
P R E S E N T E D B Y
ISO 9001
What’s ISO 9001?What’s ISO 9001?ISO 9001 standards address various aspects of
quality management. The standards provide guidance
and tools for companies and organizations who want
to ensure their products and services consistently
meet customer requirements, and that quality is
consistently improved.
certificates issued across 178 countries and economies
By avoiding recalls, rework, scrap, rejects, service calls, warranty claims and more, companies
can save a ton of cash
CUSTOMER DEMANDS
If companies aren’t certifiedit can result in loss of business
with certain customers
!?!
BRAND EQUITY
ISO 9001 significantly reduces the likelihood of costly
product recalls and associated brand damage
SAVING MONEY
ISO 9001-certified organizations are more competent and paid 7% more on average
85% of certified organizations report benefits including improved company perception, higher demand for products and services, and increased market share
improved company perception
higher demand for products & services
increased market share
PAID MORE INCREASED BENEFITS
IMPROVED ROA BETTER SALES
Payroll for certified firms grows over 13% more
than similar firms
PAYROLL GROWS
An independent study found that certification leads to improved
financial performance measured by return on assets (ROA)
Certified companies have better sales growth than non-certified companies
TOP 10 COUNTRIES WITH ISO 9001 CERTIFICATESissued in 2009
Republicof Korea
23,400Italy
130,066Japan
68,484Spain
59,576Russian
Federation
53,152Germany
47,156United
Kingdom
41,193India
37,493USA
28,935China
257,076
ISO 9002 (QA in production) and ISO 9003 (QA in final inspection) used to exist but were
axed and rolled up into ISO 9001 in 2000
organizations in North America
85
ISO 9000 FAMILY
ISO 9001:2008
sets out the requirements of a
quality management system
ISO 19011:2011sets out guidance on internal and external
audits of quality management systems
are ISO 9001 certified
42,000
ISO 9004:2009focuses on how to
make a quality management system
more e�cient and e�ective
ISO 9000:2005 covers the basic concepts and
language
150
3,335
20,000
1.1 million
Section 1: Scope
Section 2: Normative Reference
Section 3: Terms and Definitions
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resource Management
Section 7: Product Realization
Section 8: Measurement, Analysis and Improvement
8 sections of ISO 9001
organizations in the United States
are ISO 9001 certified
29,000
7
13
FACTS AND FIGURES YOU SHOULD KNOW
Intelex provides web-based software that helps companies ensure the highest level of complete and sustained compliance with ISO regulations.
www.intelex.com
Learn more about QMS.Download this free whitepaper!Learn more about QMS!Download this free whitepaper!
SOURCES:
http://annualreport.iso.org/en
http://www.iso.org/iso/about.htm
http://www.isoqar.com/iso9001/qualintro.htm
http://en.wikipedia.org/wiki/ISO9001
http://www.facebook.com/isostandards
http://www.iso9001consultant.com.au/What-is-ISO-9001.html
Harvard Business School Study
Dun and Bradstreet Report