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Innovative Customer Contact Management

Introduction to Arema Connect

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Page 1: Introduction to Arema Connect

Innovative Customer Contact Management

Page 2: Introduction to Arema Connect

Live Chat Support

Email Handling

Services We Provide

Mobile Response Management – mobile / SMS

Multi-channel Customer Support

Social Media Customer Support

Telephone Answering

Page 3: Introduction to Arema Connect

• Customers typically achieve 66% savings when working with Arema.

•We help you provide excellent support across all channels – web, mobile/SMS, social media, telephone

•We use the latest technologies to increase throughput and reduce cost

•We never compromise on Quality – we are ISO 9001 certified

Value We Deliver

Page 4: Introduction to Arema Connect

Our customers

• Retail• E-Commerce• Financial Services• Healthcare

• Professional Services• Local Government• Automotive• Tourism and Leisure

Page 5: Introduction to Arema Connect

Thank You

Innovative Contact Management Services

[email protected] [email protected]