Introduction - QPR ScoreCard 8

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IYCON – QPR IYCON – QPR


QPR ScoreCard overview

Capture Your Organization’s Performance...

And Take It to a Higher Level!


Business systems andinformation storage

QPR ScoreCard Designer:

Scorecard modeling and maintenance

QPR ScoreCardPortal:

Reporting, monitoring, manual data input and

collaboration

Perfo

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portal

QPR ScoreCard in use...

Performanc

e Reports

Performanc

e Reports

automaticdata collection

manualdata input

QPR ScoreCardServer


QPR ScoreCard Designer


Building and maintaining scorecards

Scorecard Navigator:quick access to

scorecards

Main work area: direct access to measures and measure

structure

Tool Palette:access to defined

metric types

Ribbon Interface:quick access to all

tools


QPR ScoreCard PortalQPR ScoreCard Portal

Monitoring, reporting and collaboration

Scorecard Navigator:quick access to

scorecards

View area, diplaying the selected

data / views

Search and view settings

Direct access to different views


Monitoring performance


Direct access to all the information that applies to your role!

Communicate performance information effectively!

Everything I need to

know...and do on a single

page!

Everything I need to

know...and do on a single

page!


Get a complete view of performance!

All available scorecards:

the scorecard hierarchy...

The measure / metric hierarchy of the

selected scorecard

Directly editableperformance information

(based on user access rights)

Contextual information: trends,

range colors, actions, comments, previous

period values...

Navigate your scorecards from top-level to bottom!


Create your own analysis views!

I want an overview of all measures that

focus on our profitability and that

compares last quarter to the previous one.

I want an overview of all measures that

focus on our profitability and that

compares last quarter to the previous one.

Design your own views...bookmark and share them!


Get a clear picture on strategy!

See what is working in your

strategy...and what is not!

Monitor the correlation between

your strategic objectives...were your

”cause-and-effect” assumptions correct?

Tell your ”strategy story” and your progress in achieving it!


Give management their overview!

Easy to create and customize dashboards for business performance, suppliers, distributors, employees,

teams, risks, quality, processes, projects, business

units, regulatory compliance...

Easy to create and customize dashboards for business performance, suppliers, distributors, employees,

teams, risks, quality, processes, projects, business

units, regulatory compliance...

QPR dashboards are interactive, meaning that a

mouse-click on the map is all it takes to get you to the

details!

QPR dashboards are interactive, meaning that a

mouse-click on the map is all it takes to get you to the

details!

A drag-and-drop approach to creating custom dashboards!


Get to the bottom of problems!

”warning” symbol: poor

performance on lower levels!

Drill-down functionality is intuitive, allowing me to easily identify the root

cause of poor or exceptionally good

performance!

Drill-down functionality is intuitive, allowing me to easily identify the root

cause of poor or exceptionally good

performance!

Drill-down works from every view in QPR ScoreCard!


Reporting your way...conveniently!

Briefing bookletsPortal-based reporting: collection of views with multiple distribution options to other portal viewers

Static Microsoft Word reports

Capture all scorecard information in a Microsoft Word document and distribute

Dynamic Microsoft Word reports

Freely design your own report contents, one-click publishing of latest information and distribute

QPR Add-In for Microsoft OfficeQPR Add-In for Microsoft Office

Dynamic, interactive,

browser based reporting


Improving performance


Stay up to date!

How do you identify a problem?How do you identify a problem?

Why didn’t we know about this problem

earlier?

Why didn’t we know about this problem

earlier?

We have 50 scorecards with 265 measures

each...

We have 50 scorecards with 265 measures

each...

Metric

value

changes

color

Metric value is missing

Metric value got changed

Allow every user to configure their own alerts!

portal alerts email alerts


Work together fixing problems!

What went wrong...and how are we fixing it?

What went wrong...and how are we fixing it?

Measures and graphs don’t

provide context...

QPR Portal actions do!

QPR Portal actions

- lessons- tasks- comments- risks- near misses- control activities

QPR Portal actions

- lessons- tasks- comments- risks- near misses- control activities

Publishing Portal actions

- the metric responsible person- ”me only”- everyone- selected users- notify people via email?- attach additional information?- link to more metrics?

Publishing Portal actions

- the metric responsible person- ”me only”- everyone- selected users- notify people via email?- attach additional information?- link to more metrics?

Obtain a ”record of the past”

- audit trail- valueable info for the future!- identify ”lessons learned”- identify ”best practices”

Obtain a ”record of the past”

- audit trail- valueable info for the future!- identify ”lessons learned”- identify ”best practices”

create your own action-types!

Collaboration brings improvement to everyone’s agenda!


Implementing QPR ScoreCard

Getting started...Getting

started...

Customizing to our own needs...

Customizing to our own needs...

Managing scorecards...

Managing scorecards...

Data consistency..

.

Data consistency..

.

Managing users...

Managing users...

Collecting and

consolidating data...

Collecting and

consolidating data...


The problem withour competitors:The problem withour competitors:

Build your metric framework swiftly!

Pre-defined templates:

- perspectives- categories- metric types- value settings- measurement units- period levels- consolidations- graph templates

Balanced Scorecardincluded!

QPR ScoreCard: Get started quickly with performance management!

How long before we can start?

How long before we can start?

Three months minimum...how

does that sound?

Three months minimum...how

does that sound?Late...Late...


Fully customize your metrics!

Your purposefor measurement?Your purposefor measurement?Balanced

Scorecard RiskManagement

EFQMSix Sigma

Supplier Scorecards

Malcolm BaldridgeISO compliance

Business

Activity

Monitoring

Tailor your metrics to suit your needs and purpose!

What to measure?

How to measure?

What measurement attributes?

Measurement frequency?

Graph presentation type?


Reuse your scorecard metrics!

Often seen:Same measure on multiple scorecardsOften seen:Same measure on multiple scorecards

How do we maintain it

all?

How do we maintain it

all?

Copy / Paste, over and over??

Copy / Paste, over and over??

update

My metric

Referencing measures

Up to date, value-consistent scorecards with minimal maintenance!

Automatically propagate changes

throughout the metric framework!!


Manage scorecards conveniently!

Base scorecard

Base scorecard

business scorecardbusiness scorecard





Multiple similar scorecards Define attribute inheritance

Ability to protect local additions from being

overwritten!

Update and inherit changes

Easily align individual scorecards with ongoing and new projects!

New project!

New project!

Update all scorecards manually??

Update all scorecards manually??

A lot of work....A lot of work....


Be flexible in collecting your data!

Measure what you want...not just what you can!!

QPR ScoreCard Serverand Database

automatic data collectionquantitative and qualitative!!

manual data inputquantitative & qualitative!!

Where do you getyour data from??Where do you getyour data from?? your people? your systems? your files?

All of them!All of them!


Be flexible in consolidating your data!

Profitability indexProfitability index

value/target index value/target index

How do we combine dollars, percentages

and customer compaints into a

meaningful metric??

How do we combine dollars, percentages

and customer compaints into a

meaningful metric??

I can code it...but it will take time...

I can code it...but it will take time...

And what if we’d like to change it

later?

And what if we’d like to change it

later?

Same thing...Same

thing...

Build your measure framework the way you want it...the day you want it!

Over 50 functions included!!

convenient consolidationdefinition!!

Gross margin in %Gross margin in % Operating profit in million $

Operating profit in million $


QPR ScoreCard PortalQPR ScoreCard Portal

QPR ScoreCard DesignerQPR ScoreCard Designer

local user management

local user management

ManagementManagement

Control who has access to what...

...as well as their access properties

Define users and groups...

QPR user management

QPR user management

Assign access to

scorecards, perspectives, measures...

Manage user and access rights conveniently!

LDAP, active directory

Single sign-on


...and who is reponsible for what!

It’s your measure. Now get it

done...

It’s your measure. Now get it

done...

How and by when?

How and by when?

Define your own roles and assign

accountability by selecting from available users

Agree on how the road

towards the goal will be travelled...

Accountability and agreement are both ingredients for success!


Key benefits of QPR ScoreCard

Deploy performance management fast– Typically our customers are live within 2 weeks

Flexible: make performance management work your way– Measure, monitor and report the way you want to do it– Collect and consolidate data your way

Scalable– From ”Microsoft Excel no longer works for us”

implementations to >20K users, thousands of scorecards and millions of metrics

Collaborative– Much more than just a reporting tool: Involves employees to

collaboratively improve performance

Easy to use– Focused at the business user


System architecture


QPR Collaboration Portal

Corporate Network

Inter-/Intra-/Extranet

ERP

CRM

SCM

Documents

QPR CollaborationServer and DB(SQL, Oracle)


About IYCON

•Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand)

•Provide High Quality Business & Technology Solutions across Middle East & India

•Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations)

•Based out of Mumbai, India (Indian Operations)

•Based out of Melbourne, Australia (Oceania Operations)


The IYCON Mission

• While today's markets belong to companies with a competitive advantage

• The future belongs to companies with an Adaptive Advantage

• We help companies discover and maintain their Adaptive Advantage

Sustaining Your Sustaining Your Adaptive Adaptive Advantage ™Advantage ™


Why IYCON?

One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners)

Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools

Has dedicated Certified Technical Consultants on QPR Products – first line of local support

Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers.


Our Ongoing Value Proposition to Customers

Understand customer requirements

Offer a complete Solution- Technology- Training- Consulting

Quality SupportTimely ResponseTimely Resolution

Regular Health Checks to Sustain the Adaptive Advantage


Our International Delivery & Support Model

Deployment Onsite

Training onsite on train the trainer basis

Self Serve Helpdesk for support tickets (technical & business support issues)

Contracted response and resolution times

Remote support capabilities with 100% resolution guarantee

Currently supporting organisations across 9 countries (Middle East, Indian Subcontinent & Oceania)


Customers in Middle East & Asia


About QPR Quality. Processes. Results

• Founded 1991, QPR Software Plc is an international specialist providing software and solutions for

Process managementPerformance managementRisk management & Compliance to Quality and Regulation

• QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million• QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V).


Globally recognized as best-of-the-breed products:

ANALYSIS

PROCESS AUTOMATION

PROCESS DESIGN

PERFORMANCE MONITORING

QPR ScoreCardPerformance Management

QPR ProcessGuideProcess Management

1996 Product Launch

1997 First recognition from Gartner Group in Leaders position in BPM/A tools

2003 Launch of QPR 7.0 with Collaborative Management System portal

2007 Launch of QPR WorkFlow tool for Process automation

1998 Product Launch

1999 Balanced Scorecard Collaboration Certification

2002 First recognition from Gartner Group as a CPM Suite

2006 Launch of QPR FactView tool for data analysis2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration

2008 QPR 8.0 translated to more than 20 languages


Private Sector Customers Worldwide


Public Sector Customers Worldwide

THE FINNISHDEFENCE FORCES

Social Investment Fund for Local Development


Thank You

www.qpr.comwww.iycon.com