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theAfterSales is an after-sales management solution that helps B2B companies track and act on customer satisfaction in real-time.
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theAfterSalesCustomer Analytics Simplified.
Executive Summary
A cloud-based after-sales analytics software for B2B companies.
What is theAfterSales?
What problem does it solve?
The lack of objective, real-time information about customer satisfaction.
How does it solve this problem?
By helping companies track customer satisfaction and act on it, effortlessly.
The Problem
Companies often have sub-optimal after-sales priorities due to imperfect information about customer satisfaction.
Customer Satisfaction only reviewed quarterly
Priorities based on gut instead of data
} Unnecessarily Low Customer Satisfaction
Diluted Brand Image
Solution: theAfterSales
theAfterSales collects and analyzes data affecting customer satisfaction to give real-time insights about customer satisfaction.
Track Real-TimeCustomer Satisfaction
Get intelligentrecommendations
Assist customerservice agents
Benefits
Greater customer satisfaction•pre-emptive measures recommended for ‘at
risk’ customers likely to result in greater satisfaction
Savings in time•Report generation and issue tracking is
automated
Increased convenience for agents•All relevant information about shipments and
customers in one place
The Difference
theAfterSales addresses a space that none of its competitors specialize in - customer-satisfaction analytics for B2B companies.
B2B Focus B2C Focus
Analytics Focus
Raw Information Focus
theAfterSales Foresee Results
Desk.comZenDesk
SalesBabu
CompTrac
FrontLines
ZedService Generic CRM Software
Features - Tracking Customer Satisfaction and Key Metrics
Management Dashboard
Features - Individual Customer Scorecards
Customer Scorecard
Past 5 shipments
Features - Intelligent Priority Recommendations
Intelligent Customer Priority Lists - A higher numerical ranking corresponds to less customer satisfaction (weighted by revenue)
Features - Agent Views
Comprehensive Assistance for after-sales agents
Features - Shipment Views
Comprehensive recording for each shipment
The Team
Rishabh SrivastavaRishabh is a Year 4 engineering undergraduate at NUS. He has previously founded Qualitics, a quality control analytics startup, and has captained Singapore to the finals of the SAGE Entrepreneurship World Cup in Brazil.
Wong Jing PingJing Ping is a Year 3 engineering undergraduate at NUS. He has previously interned at NEC Asia Pacific as a Lean software developer and has deep expertise in software systems.
Yash Vardhan KanoiYash is a Year 3 engineering undergraduate at NUS. He has founded Jackofallthreads (an apparel company) and SecondStartup (a brand studio). Yash served as the President of ASEANpreneurs and is presently interning at a startup in Israel.
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