Intercall Corporate Overview

InterCall OverviewName

Title

Date

Agenda

• At a Glance

• Industry Overview

• Global Presence

• Global Infrastructure

• One Stop Shop

• Innovation in Action

• World Class Support

Connecting People= Success

Proprietary and Confidential

Simple But Powerful

• Our goal:

+ Help people all over the world create stronger connections and achieve success.

• Making it happen:

+ Provide more product options on proven platforms supported by more personal attention.

One Stop for All Your Communication Needs


InterCall At a Glance

Strong customer list• Serve 80% of the Fortune 1000,

84% of the Fortune 500 and 91% of the Fortune 100 companies

• Support more than 73,000 organizations and over 1.3 Million unique conference leaders

Financially healthyExecuted 10.3 billion minutes in 2008 with $729,923,803 revenue

Large global presence • Sales and operations facilities in

EMEA, Asia Pacific, Canada, Latin America and U.S.

• More than 388,000 ports and over 180,000 IP ports deployed worldwideCommitment to

personal attentionMore than 600 meeting consultants and account managers, over 1500 operators worldwide

Market leaderNorth American Conferencing Services Customer Value Enhancement Award – Frost and Sullivan 2008

West Corporation Overview

West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and government agencies.

+ Founded in 1986

+ $2.1 billion revenue in 2007

+ Headquartered in Omaha, NE

+ Over 41,000 employees based in North America, Europe & Asia

West Corporation Overview

Unique ability to combine a comprehensive set of solutions with strategic worldwide locations, advanced technology and experienced personnel.

• World’s largest conferencing provider – InterCall

• Nation’s leading provider of emergency communications – Intrado

• Premier provider of agent-based outsourced services

• Leading provider of automated alerts & notifications

• Leading provider of automated voice solutions

• Top 5 Accounts Receivable Management firms


West Corporation was named to the Forbes Platinum 400 List in the category of Business Services & Supplies in 2006.

InterCall ranked as the top conferencing service Provider in the world based on revenue according to Wainhouse Research's Collaboration Service Market report.

Company

Revenue

Service

Word on the Street

InterCall received Frost & Sullivan’s 2007 North American Conferencing Company of the Year Award for our numerous achievements, including customer service, innovation, continued growth in market share, revenues and profitability.

InterCall received Frost & Sullivan’s 2008 North American ConferencingServices Customer Value Enhancement Award for reinforcing our market standing by expanding our conferencing and collaboration offerings, and integrating new technologies that widen InterCall’s unified communications (UC) portfolio.

Significant Strategic Partnerships

Dedicated Site: GreenConferencing.com

+ Environmental community and blog addressing global business issues: carbon footprints, legislation, etc.

Commitment to Green: Key Initiatives

• Customer awareness:+ InterCall has sponsored an

educational Green Quiz through GreenConferencing.com, and plants a tree for every completion. So far, almost 7000 trees have been planted worldwide.

+ Each week new customers receive green living and business tips in the Conferencing Compass.

• Teleworking and travel reduction+ Operations takes advantage of remote agent systems to enable service and

support staff to connect from home or remote offices; allows InterCall to balance support needs during peak times without excess travel or time away from family of regular employees.

+ Video conference installations at several key offices allow effective team communication without travel.

+ Corporate training is 90% remote, conducted through web, video and audio conferencing.

+ Home offices are supported for employees to reduce long commutes and to retain those who are relocating for personal reasons.

Agenda

• At a Glance


• Global Presence


• One Stop Shop



Conferencing Industry Overview

Data source: Wainhouse Research Q1 2008.

• The conferencing and collaboration industry has seen explosive growth for the past several years, with no signs of abating.

• Introduction of new technologies, such as web conferencing have been well-received, and are growing in adoption at a fast rate.

15

Top 200 Industry Segmentation - 2007

Who We Help – How We Do It

• Sales+ Stay connected with dispersed teams,

customers, prospects and partners + Maintain a professional, polished image+ Shorten the sales cycle

• Marketing+ Generate leads+ Build relationships with media, analysts and

vendors+ Communicate company messages/initiatives

• Training+ Reach more people in less time+ Ensure adoption of company processes and

initiatives + Reduce ramp time for new employees

17

Global Market Leader

A Powerful Combination

InterCall is currently the largest conferencing service provider in the world. With Genesys, the combined entity is now the #1 or #2 provider in virtually every major market around the globe.

Source: Wainhouse Research, 2007 market positions estimated based on preliminary data

Global Solutions

• Global footprint: systems, products, processes and operations are close to in synch

• Integrated systems: all facilities work off the same network

• Accountability: employees are dispersed worldwide to ensure consistent end-user experience - not outsourced

• Multilingual: our support staff is equipped to handle a multitude of languages

Agenda

• At a Glance


• Global Presence


• One Stop Shop



Deep Global Commitment

44 employees

2512 employees

33 employees 378 employees

115 employees

• Global footprint: systems, products, processes and operations in synch

• Integrated systems: all facilities work off the same network

• Multilingual: our support staff is equipped to handle a multitude of languages

• Commitment to quality and service worldwide:+ Sales and operations facilities in EMEA, Asia Pacific,

Canada, Latin America and U.S.+ Largest sales organization in the industry dedicated to

conferencing+ More personal attention: over 2300 worldwide meeting

consultants, account managers and call execution operators

Strong Presence: United States

Southeast OfficesAtlanta, Carolinas, Tampa, Fort Lauderdale

Northwest OfficesSan Francisco, San Mateo, Seattle, Portland, Denver, Kansas City, St. Louis

NY / NJ OfficesNew Jersey, Manhattan

Southwest OfficesPhoenix, Los Angeles, Irvine, Houston, Dallas

Northeast OfficesBoston, Philadelphia, D.C

North Central OfficesChicago, Ohio, Minneapolis

EMEA• Primary Call Centre and bridges located

in Gloucester, UK with co-location site in Swindon, UK.

• Sales offices in: Bracknell, UK; Glasgow, UK; London, UK; Paris, France; and Frankfurt, Germany.

• Billing available in variety of currencies and languages.

• Support available in a variety of languages:

+ English

+ French

+ German

+ Spanish

+ Italian

+ Swedish

+ Russian

+ Polish

+ Arabic

InterCall – Asia Pacific

• Three primary call centers: Australia (Sydney), Singapore and Mumbai, India.

• Seven bridge locations: Sydney; New Zealand (Auckland); Tokyo; Hong Kong; Shanghai; Singapore; and Mumbai.

• Sales offices in: Australia (Sydney and Melbourne; Singapore; Hong Kong; Shanghai; Auckland; Tokyo; Mumbai; Delhi; Bangalore; Chennai; Pune; and Hyderabad.

• Billing available in variety of currencies and languages

• Almost 50% of employees are bi- and tri-lingual

• Support available in a variety of languages

+ English

+ Mandarin

+ Cantonese

+ Japanese

+ Indonesian

+ Taiwanese

+ Malaysian

+ Vietnamese

Canada

• Operations in Edmonton, Alberta

• Sales in Edmonton, Alberta; and Toronto, Ontario.

• Billing available in U.S. and Canadian dollars.

• Support available in English and French.

Agenda

• At a Glance


• Global Presence


• One Stop Shop



World Class Infrastructure

• We own and maintain the most technologically advanced conferencing equipment worldwide.

+ No outsourcing - InterCall owns and operates all of its centers, bridges and calls.

• Network design and infrastructure:

+ Capacity usage never exceeds 70%+ 99.9% uptime+ Ability to link bridges automatically,

with multiple bridges acting as one virtual bridge

+ Multiple vendor strategy in place+ Network engineered for non-

blocking, eliminating customer connectivity issues

ITFS

ITFS

Conferencing ‘today’ – everyone dials into a central bridge using PSTN. Standard 1-800 dial-in conferencing service. Users must dial different numbers to join different leaders conferences. Can be confusing and costly.

Conferencing Today: Everyone Does It

Industry Leader: IP Conferencing

• First deployed IP conferencing in April 2004

• World leader in high quality IP conferencing: + Optimize transport savings

+ Enterprise IP connections

• ~3,500,000,000 IP Conferencing Minutes

• Voice Quality Strategies:+ VP role over Infrastructure and created voice quality team

+ Major investment in quality assurance: six additional VOIP QA analyst hired, $1M investment in new testing gear

West/InterCall Confidential and Proprietary

IP Conferencing: Quality is Top Priority

• 2007: Invested $4M+ in next generation voice auality assurance software

+ Multiple Codec Transcoding to optimize quality

+ Acoustic Echo Cancellation

+ Intelligent Packet Restoration/Voice Modulation

• Q1 2008: deploying Ditech EXI reporting+ Industries first line quality reporting ability

+ Creates voice quality scoring of each participant

+ Allows for Proactive voice issue resolution

West/InterCall Confidential and Proprietary

ITFS

ITFS

campus

VoIP

Conferencing ‘today’ – everyone dials into a central bridge using PSTN.

ECC – Campus locations directly connected to the conference bridge via VoIP. Provides dial-in bypass for reduced costs and network convergence. Reduces costs, but does not address International dialing complexity.

Flexibility: Enterprise Connectivity Conferencing (ECC)

VoIP

IP

IP

campus

• Local dial-in and bridging for regions with multi-site linking via across InterCall conference network.

• User connect to the closest bridging site to them and the platform then dynamically connects them to the conference.

• Only one “voice path” per conference between hub locations• “Single number” options per country• Same application functionality worldwide

Ease of Use: Global Network Access

“Intelligent Routing”

Agenda

• At a Glance


• Global Presence


• One Stop Shop



Today’s Communication Is Complex

InterCall’s Portfolio Objectives

• Deliver a solutions driven portfolio – creating better connections by providing more product options on proven platforms supported by more personal attention

• Support continuous service delivery innovation –making it easier to do business with and ensuring the right tools are in place to help customers be productive

• Drive product innovation – growing beyond unified meetings to unified communications

Product Portfolio

Conferencing and Collaboration Is Our Core

• We help our customers:+ Effectively measure ROI

+ Hit forecasted revenue numbers

+ Decrease new employee ramp time

+ Decrease travel budget

+ Make quick decisions

+ Improve customer, investor, media and employee relationships

+ Stay connected with teams, customers, prospects, colleagues, media

+ Generate, qualify and deliver leads to sales

+ Meet with more prospects

+ Achieve better balance work and family

… By using the best audio, video and web conferencing service that meets their needs.

http://www.brainshark.com/

One Stop Shop

Audio Conferencing • Reservationless: globally

deployed VoIP backbone

• Events: 10,000+ large events every month

• 70% of Fortune 1000 trust for their important announcements

Video Conferencing Full and reservationless video

• ISDN, IP and satellite bridging

• Video-to-web streaming

• Reservationless connection platform

• Managed services

• Room rental

• Equipment sales

Web ConferencingProprietary solutions:

• InterCall Unified Meeting

• InterCall Web Meeting

Strategic Partnerships:

• Microsoft® Office Live Meeting 2007

• WebEx

• MeetingCenter

• EventCenter

• TrainingCenter

• SalesCenter

• SupportCenter

Beyond Conferencing: Essential Comm. Tools

• Video equipment

• Headsets

• Conference room phones

Beyond everyday meetings & events

• Customer notification services

• Crisis communication

• Broadcast services

• Webcasting/streaming

http://www.west.com/

39

Future Communications

Imagine the Future! What’s Wrong Today?

Confidential and Proprietary

+ Vertical integration silos

+ User authentication silos

+ Purchasing silos

+ Streamline communication processes for end users

+ Increase operational efficiencies

+ Provide built-in protection

+ Build a future-ready communication foundation

+ Interoperation – seamlessness between media

+ Authentication – the system knows my name

+ Service optimization – ubiquitous building blocks

InterCall’s UCC Vision

InterCall’s ultimate goal is to help workers get more done in a smarter fashion.

Our core competencies revolve around helping companies increase productivity by reducing human workflow latency due to communication

inefficiencies.

Employing this methodology of sales consultation and service delivery for for 17 years with telecom and web-based conferencing and collaboration,

InterCall is well positioned to transfer this understanding of our customers’ priorities into UCC solutions.

We do this by helping companies make the right Unified Communication and Collaboration decisions, at the right time, and deliver coordinated implementation of those solutions in a way that will optimize the ROI

productivity of each customer’s unique UCC strategy.

The Path to Unified Communications

Integration and Hosting Expertise

Provide Customer Choices

Exceptional Audio Platform &

Professional Services

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Managed Service

On Premise InterCallHosted

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LIV

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Today’s Path to Unified Communications

42Confidential and Proprietary

As new platforms are being developed, we're working in step with our partners to continue integration directly with new UC platforms.

InterCall offers unique value to UC, offering a way for businesses to experience UC services without having to choose an exclusive provider for all platforms. True to our mission of providing “more options”, we allow our customers the choice to integrate the right services with us or with our partners, in the ways that best suit their business.

Consultation: Professional Services

• Deliver best in class event services platforms + Enhanced rich media and multi-media tools, recording and replay

service management, registration and content distribution, conference security

• Enhance Event Management services and service related features surrounding event calls+ Event specialist and consultant support, custom features

(greetings, scripts, media), interpretation and relay services, participant management

• Increase focus on quality and customer needs through success metrics, audit programs and standards control

• Improve overall participant management:+ Consolidate registration services, Click to Event, Direct Event

enhancements, reservationless PIN solutions

Agenda

• At a Glance


• Global Presence


• One Stop Shop



Process Innovation: Billing and Reporting

• Advanced Billing Functionality InterCall now has more invoicing options with the addition of e-mail invoicing and online presentment

+ Promotional, discount and bundled pricing

+ Participant/owner level billing and reporting

+ Electronic bill payment and presentment

+ EDI and enhanced wholesale billing file formats and delivery methods

• Robust Reporting Tools Making it easier to do business with InterCall by ensuring the right tools are in place to help customers be more productive

+ Expanding standard reporting tools

+ Online Reports enhancements, including analysis tools

+ Real time data availability

Process Innovation: InterCall Online

• Single sign-on access to all services

• Online reservations, reports and account information

• Multiple versions for brand specific and region support

Process Innovation: InterCall Video Reservations

• Online reservations, reports and account information for video conferencing

• Real-time systems information

• Future integration with InterCall Online

Version to be available in May release

Current version

Agenda

• At a Glance


• Global Presence


• One Stop Shop



All Services Surrounded by World Class Support

We’re Here if You Need Us:

• Less than 1% of meetings require technical support, but if you do…

+ Technicians are staffed for support 24/7/365

+ Skilled operators assist with audio, web and video in one call

+ Help available by phone, email or within the meeting

• Typical requests answered within 11 seconds

• #1 support request is users forgetting their conference ID or PIN (not related to technical problems)

Commitment to Personal Attention – Global Sales Model

United States National Accounts

United States Direct Sales International Wholesale

400+ exclusive Global corporations, their subsidiaries and U.S Government Agencies

ALL direct non-national accounts and wholesale customers on a regional basis.

Global customers shared with U.S. National, Direct and Wholesale and non-US customers sold regionally

All resellers (Telecom and Conference providers), Agents and Strategic Partners

100 Account Managers and Account Coordinators distributed regionally

175 sales employees distributed across the regionally

150 sales employees distributed globally including Inside Sales teams

15 sales employees distributed regionally

In Summary

• Our customers tell us they need: + One single provider for all meetings, events, products

and support

+ Features that are incredibly simple to use

+ Expert help available when they need it

+ Reliable and cost-effective remote meetingand webinar tools

• They ask, and InterCall delivers.

Offering More

• No matter where you are in the world or what you need to communicate, InterCall has the tools you need to stay connected.

• You can depend on our years of experience, reliable technology, variety of solutions and personal support to help make your everyday meetings and specialized events successful.