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Hiring, Engaging and Leveraging Employees…while avoiding potential catastrophes

HR Professionals: Social Media Best Practices

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Page 1: HR Professionals: Social Media Best Practices

Hiring, Engaging and Leveraging Employees…while avoiding potential catastrophes

Page 2: HR Professionals: Social Media Best Practices
Page 3: HR Professionals: Social Media Best Practices

The power to define and control a brand is shifting from corporations and institutions to individuals and communities.

Page 4: HR Professionals: Social Media Best Practices
Page 5: HR Professionals: Social Media Best Practices

Social media can help in all stages of marketing, self-promotion, public relations, employee recruitment and customer service:

◦ research

◦ strategic planning

◦ implementation

◦ evaluation

Page 6: HR Professionals: Social Media Best Practices
Page 7: HR Professionals: Social Media Best Practices

◦ Learn what people are saying about you

◦ Create buzz for events & campaigns

◦ Increase brand exposure

◦ Identify and recruit prospects & candidates

◦ Find new opportunities and customers

◦ Support your products and services

◦ Improve your search engine visibility

◦ Gain competitive intelligence

◦ Get your message out fast

◦ Retain clients by establishing a personal relationship

◦ Be an industry leader – not a follower

Page 8: HR Professionals: Social Media Best Practices

6074

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Linkedin Facebook Twitter YouTube

Linkedin

Facebook

Twitter

YouTube

Association of National Advertisers Study 2009

Page 9: HR Professionals: Social Media Best Practices

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Linkedin Facebook Twitter

Social Media for Background Checks

Linkedin

Facebook

Twitter

Association of National Advertisers Study 2009

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Linkedin Facebook Twitter

Social Media to Recruit

Linkedin

Facebook

Twitter

Association of National Advertisers Study 2009

Page 11: HR Professionals: Social Media Best Practices

51% of companies fear that social media could be detrimental to employee productivity

49% of companies fear that employees use of social media could damage their reputation

80% of executives view social media as a liability

Page 12: HR Professionals: Social Media Best Practices
Page 13: HR Professionals: Social Media Best Practices

◦ Less than 1 in 3 businesses have a social media policy

◦ Less than 1 in 10 businesses have conducted social media training

Page 14: HR Professionals: Social Media Best Practices

1. All Out Ban

2. Embrace Wisely

Page 15: HR Professionals: Social Media Best Practices

1. Leaks of Confidential Information

2. Network Security

3. Embarrassing Employee Actions

4. Ownership of Content

Page 16: HR Professionals: Social Media Best Practices

1. New Marketing and Hiring Channel

2. Improved Customer Service

3. Better Internal and External Communications

4. Transparent Brand Image

Page 17: HR Professionals: Social Media Best Practices
Page 18: HR Professionals: Social Media Best Practices

1. Don’t ban it…

3. Embrace!

2. Don’t ignore it…

4. Engage!

Create a Wise Use Policy, to engage effectively. Social media is too great an opportunity to miss because of restrictive company policies, or by burying your head in the sand and pretending it doesn’t exist.

Page 19: HR Professionals: Social Media Best Practices
Page 20: HR Professionals: Social Media Best Practices

ENCOURAGE employees to embrace social media

EXPLAIN that employees are responsible for everything that they publish on social networks both professional and personal

EXPLICITLY forbid the revealing of confidential company information and any actions that could be considered unprofessional or insulting to your customers, colleagues and social connections.

Page 21: HR Professionals: Social Media Best Practices

Employees should

conduct themselves

as they do at work

across all social

networks, whether

personal or

professional.

Page 22: HR Professionals: Social Media Best Practices
Page 23: HR Professionals: Social Media Best Practices

Post a job to Linkedin for $195.00

Be found on Linkedin’s job boards

Promote the job to people in your network

Larger corporations may want to consider LinkeinTalent Advantage, which gives HR departments access to all Linkedinmembers.

Page 24: HR Professionals: Social Media Best Practices

Use your company or personal Twitter to notify your network

Get ReTweeted by friends and colleagues in your network

Remember to use hashtags #hiring #job #jobs

Use Twitter Searches to find potential candidates

Page 25: HR Professionals: Social Media Best Practices

Build relationships so they’re ready when you need them

Be transparent & honest

Participate by enabling and feeding the conversation

Word of Mouth peer-to-peer discussions are more influentialthan the mass media

Page 26: HR Professionals: Social Media Best Practices

1. Define your company’s social media goals: increase sales, improve customer service, decrease staffing & training costs

2. Define the Threats: Security Breach, Intellectual Property, Reputation Damage

3. Create a Wise Use Policy& Engage employees

Page 27: HR Professionals: Social Media Best Practices

Jamie Lynn Morgan

http://nwmarketing411.com