How to Take Control of your Employee 360 Process

11/14/13 1 ©2013 Qualtrics – Company Confidential

Qualtrics Webinar How to Take Control of Your 360 Process 13 November 2013

©2013 Qualtrics – Company Confidential 2

Mike Maughan Product Marke-ng

Jordan Plater Product Specialist


Webinar Agenda

•  Introduc+on to Qualtrics • The Control Pendulum

• Customer Case Studies

• Qualtrics 360 Demo

• Ques+ons and Answers

©2013 Qualtrics – Company Confidential

Who is Qualtrics? The Global Leader in Enterprise Survey Technology

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Leader in Enterprise Customers

Leader in Growth and Innovation

Leader in Colleges and Universities


Qualtrics Enterprise Survey Platform

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Consumer-driven World

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Employees: An Organization’s Most Important Asset


The Control Pendulum

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Used to be: Organiza+ons controlled the en+re process in house

Recently: To save +me, organiza+ons outsourced 360s to consultants or external vendors

Today: Organiza+ons want the flexibility to control their own 360 process while s+ll saving +me and money


Leading Enterprises and Institutions Choose Qualtrics Employee Insights

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Challenges •  Using a paper-based solution was cumbersome and inefficient •  Needed customized review forms for specific job functions •  Difficult getting managers to complete reviews on time

Solution Crate and Barrel uses Qualtrics 360 to:

•  Conduct reviews online and streamline the review process giving managers rating scales •  Create customized review forms to match specific functional areas within departments •  Integrate Lominger competencies to provide consistent performance ratings •  Allow HR team to track online progress in real-time

Results •  97% on-time completion rate •  Up to 75% reduction in assessment time for managers •  Sophisticated reporting helped managers distill a story from the data, creating more engaging

and relevant discussions between managers and associates

Client Success: Crate and Barrel

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Challenges •  Existing solutions for multi-rater review were expensive and inflexible •  Administration of multi-rater assessments was cumbersome and time-consuming

Solution Philip Morris uses Qualtrics 360 to:

•  Create FeedbackME, and internal multi-rater survey platform to improve managerial effectiveness and promote a culture of feedback

•  Measure their own internally developed competencies •  Empower HR to customize and run multi-rater surveys without the need for technical help

or additional fees from third-party administrators •  Auto-generate reports for employees and high-level summary reports for managers

Results •  Implemented and rolled out global multi-rater feedback solution in 4 months, in 16

languages, including training and support materials •  75% reduction in evaluation time •  90% reduced in assessment costs compared to custom solutions •  Expanded multi-rater assessments to approximately 10,000 managers, not just high-level

employees 10

Client Success: Philip Morris International


Challenges •  Existing assessment solution was difficult to use and lacked flexibility •  Customizing forms and reports required large additional costs •  Had to rely on vendor to run reports which took an extended period of time

Solution The Kellogg company uses Qualtrics 360 to:

•  Easily customize forms and reports with little need for training •  Integrate in-house competencies •  Create customized, professional-looking reports that match the look and feel of Kellogg’s brand •  Automatically include recommendations in reports based on ratings, helping managers and employees

create development plans

Results •  95% reduction in 360-review administration time •  Eliminated third-party customization costs •  Can create customized reports in hours rather than weeks •  Extended 360-degree employee feedback to entire global workforce of 30,000

Client Success: Kellogg’s

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Qualtrics 360 Employee Development Made Simple

With Qualtrics 360, you can: 1.  Save +me with our intui+ve, point-‐and-‐click interface 2.  Configure your 360s with our flexible form development 3.  Access real-‐+me, customizable reports 4.  Automate management of the 360 process

5.  Integrate with your exis+ng HRIS through our open API


Qualtrics 360 Demo


Why Customers Use Qualtrics

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Most Powerful Platform

Enterprise-wide Scalability

Best-in-Class Security

Easiest to Use Products

Award-Winning Customer Support

The Global Standard in Enterprise Survey Technology


Top 5 Ways to Use Qualtrics to Gather Employee Insights

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1.  Employee Engagement Surveys

2.  360-degree Employee Feedback

3.  Employee Satisfaction

4.  Employee Feedback

5.  Exit Interviews


Questions?

11/14/13 17 ©2013 Qualtrics – Company Confidential

Thank you for attending! To learn more or for questions contact: Mike Maughan - [email protected] OR Visit www.qualtrics.com/360

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How to Take Control of your Employee 360 Process