Embed Size (px)
DESCRIPTION
How to Hire the Right Employees January 21, 2010
Citation preview
– KPA CONFIDENTIAL –
How to Hire the Right Employees
January 21, 2010
QuestionsQuestions
• If you have questions during the presentation, please submit them using the “Questions” feature
• Questions will be answered at the end of the webinar
3
How to Hire the Right EmployeesHow to Hire the Right Employees
– KPA CONFIDENTIAL –
Retain
Select
AttractBe the place everyone wants to work
Select the best because you have a choice
Keep the best through a good working environment
4
Challenges in AttractionChallenges in Attraction
• Economy– Competitive wages and benefits
• Industry Reputation– Concerns with employment opportunities
• Proprietary components/diagnostics– Qualified Candidates
– KPA CONFIDENTIAL –
5
Create An Attractive WorkplaceCreate An Attractive Workplace
• Training and development opportunities– Performance Reviews– Webinar training, “lunch and learn”
• Competitive wages– Salary.com– Jobstar.org– Local economic development and labor departments
• Innovative benefits– Discounts– Benefit pay– PTO vs. vacation
– KPA CONFIDENTIAL –
6
How Can Candidates Find You?How Can Candidates Find You?
• Employee referrals• Partnerships with high schools and
vocational schools• Community outreach (low cost)• Job fairs • Local press (low cost)• Advertising
Be recognized as a top employer and candidates will find you
– KPA CONFIDENTIAL –
7
Hire the right person for the right jobHire the right person for the right job
• Dealerships report they spend less than 4 hours in the hiring process*
• Cost of bad hire is 2 to 3 times the annual salary
• 95% of a managers time is spent on 5% of the employees
Bad hires cost you money, and even worse they keep you up at night!
*survey of 268 dealerships
– KPA CONFIDENTIAL –
8
Are you using the right tools for the jobAre you using the right tools for the job
• Effective job application form• Conduct a behavioral interview• Personally conduct references• Perform background check • Use a scorecard to make objective decision
If the answer to any of these questions is anything but yes- then you are taking on more risk than is necessary and increasing your chance of making a bad hire
– KPA CONFIDENTIAL –
9
The Five ToolsThe Five Tools
Effective Application
Behavioral Interview
Reference Checking
Background Checking
Candidate Scorecard
– KPA CONFIDENTIAL –
10
The Five HabitsThe Five Habits
Follow a defined process
Use the five tools
Always be recruiting
Include others in the process
Never talk yourself into saying yes
– KPA CONFIDENTIAL –
11
Hire the right person for the right jobHire the right person for the right job
• Using the five habits and the five tools will:– Establish a proven method to reduce the risk
of making a bad hire- do what works!– Save time by using the five tools to screen out
poor fit early in the process- don’t waste your time!
– Reduce the time you spend on management by hiring the right person in the first place- spend your time on your top employees!
Time is money, can you afford to make poor hiring decisions?
– KPA CONFIDENTIAL –
12
Retaining EmployeesRetaining Employees
• Spending time on retention is good business
– Reduces training– Improved productivity– Creates an attractive workplace
• Retaining poor employees is bad business– Performance reviews– Disciplinary action plans
Remember that 95% of a manager’s time is spent on 5% of the employees, but your goal is to reverse this equation in your dealership
– KPA CONFIDENTIAL –
13
Best Practices for RetentionBest Practices for Retention
• Set clear expectations– Pay Plans– Job Description– Performance Reviews
• Listen to employees– Brown Bag – Blog– Hotline
• Have some fun– Contests– Company Events– Recognize and reward
Never forget the power of “thank you, I appreciate what you do”
– KPA CONFIDENTIAL –
14
Ideas from other dealershipsIdeas from other dealerships
• Incentive plans based on gross profit• Write a thank you note• Personally wash employees cars• “Caught in the Act” program• Lunch with the boss• Extra time off• Boss for a day
– KPA CONFIDENTIAL –
15
Hiring the right person for the jobHiring the right person for the job
• What makes a company attractive to candidates makes it easy to retain employees
• Use the five tools and five habits to hire the right person for the right job
• Spend time upfront to hire the right person, it will be the best use of your time
• Don’t spend your time on the bottom 5%, spend your time on the top 25%
– KPA CONFIDENTIAL –
16
Questions and AnswersQuestions and Answers
– KPA CONFIDENTIAL –
QUESTIONS?
Contact InformationContact Information
17– KPA CONFIDENTIAL –
The recorded webinar and presentation slides will be emailed to you today including your local representative’s contact information.
www.kpaonline.com
866-356-1735
