Arthur ChanArthur ChanJanaki ChhantyalJanaki Chhantyal

Wei YeungWei YeungKenneth TsimKenneth Tsim

Fiona TsuiFiona Tsui

ContentsContents

• Creativeness of the leaflet designCreativeness of the leaflet design• Attracting applicants for the job vacancyAttracting applicants for the job vacancy• Good career progression in the Peninsula Good career progression in the Peninsula

HotelsHotels• Main duties of the administrative assistant, Main duties of the administrative assistant,

floor supervisor and room attendantfloor supervisor and room attendant• Theory application of the Maslow’s Hierarchy Theory application of the Maslow’s Hierarchy

of needsof needs

Administrative Assistant | Floor Supervisor | Room Attendant

Are you hard working? Efficient? Patience? Likes to work indiviually? Love to do everything right on your own? Then this is the perfect property for someone like you! You belong

here!!! THE HERO, One of the finest 5 star hotel in HongKong is calling you to be a part of our awesome

family where we share a same goals, same team spiriti and a sense of unity under superivison to the standard.

Basic Requirements - Maintain the hygienic and cleaniess of the guest room

Check general condition of the room and inform senior if damaged Self motivated and a good communication skills

Good team player with positive customer service mind setHard working, responsible, able to work independently and under pressure

Salary - N/A Depends on experience. Non experience applicants are welcome

Benefits - Performance Bonus

Referral Bonus Insurance Plan

Medical Plan Travelling Allowance

On Job Training

(To Avoid RMIs, we approach for job rotation and job enlargement and enrichement)

Good career progression in the Good career progression in the Peninsula HotelsPeninsula Hotels

• Housekeeping department plays a very important role in a hotel. Housekeeping department plays a very important role in a hotel. • It is much more than just cleaning rooms. It is much more than just cleaning rooms. • It also requires planning, scheduling and logistics, like managing cleaning supplies and laundry. It also requires planning, scheduling and logistics, like managing cleaning supplies and laundry. • Certifications on this career path include certified guestroom attendant, citified hospitality Certifications on this career path include certified guestroom attendant, citified hospitality

supervisor and certified hospitality housekeeping executive.supervisor and certified hospitality housekeeping executive.• • Being a housekeeper can also teach you good job skills such as being organized, working efficiently, Being a housekeeper can also teach you good job skills such as being organized, working efficiently,

attention to detail, etc… attention to detail, etc… • And of course, outstanding performance at work can get you noticed and promoted. And of course, outstanding performance at work can get you noticed and promoted. • • There may be opportunities to move into a related job, such as front-of-house manager or training There may be opportunities to move into a related job, such as front-of-house manager or training

manager. manager. • There are also professional qualifications that can help with progression.There are also professional qualifications that can help with progression.• Once in the industry, related work such as domestic services management at a hospital, or facilities Once in the industry, related work such as domestic services management at a hospital, or facilities

management at a university, may provide opportunities.management at a university, may provide opportunities.• Some housekeepers become self-employed and run their own small hotel.Some housekeepers become self-employed and run their own small hotel.

Floor supervisor

o Assist executive housekeeper in planning.

o Maintain a sufficient supply of inventory.

Floor supervisor

o Evaluate the performance of staff with checklist and established standard.

o Achieve the satisfaction of guest by clean guest room and ensure the staff to perform the duty in given time.

o Provide training to new hired employee

Room attendant o Ensure the cleanliness

of guest room, corridors and public area.

o Perform the daily task in compliance with standard. Say complete the cleaning of a room within 30 minutes

Room attendant o Maintain a good

relationship with guests. Courtesy is followed when coming into guest room.

o Refill the guest supplies and report damages to supervisors

Administrative assistant

• Provide assistance to Provide assistance to the executive the executive housekeeper housekeeper

• Communicate with Communicate with correspondence from correspondence from other department other department

Administrative assistant Administrative assistant • Handle paper work for Handle paper work for

human resource and human resource and payroll payroll

• Prepare outgoing mail, Prepare outgoing mail, report and departmental report and departmental records. records.

• Order supplies for Order supplies for housekeeping and housekeeping and schedule repairs for office schedule repairs for office equipmentequipment

Theory application of the Maslow’s Theory application of the Maslow’s Hierarchy of needsHierarchy of needs

~Q & A~