SHIPPING: CARRIERS, SERVICES, & YOU GET WHAT THEY PAY FOR YRC Old Dominion Con-Way Roadrunner XPO Estes FedEx Freight UPS Freight ABF R&L SAIA Pitt Ohio Southeastern Freight Pilot AIT Daylight Dayton Averitt WHY SO MANY?!? ARE THEY ALL THE SAME? CARRIERS Manna Lodeso CRST Forward Air AAA Cooper JB Hunt Swift Holland Reddaway A Duie Pyle Short answer is no... It is often impossible to know, when you order furniture for your office or home, what exactly will be included in the delivery of that furniture: INSIDE DELIVERY LIFT GATE RESIDENTIAL TWO MAN LIMITED ACCESS SERVICES ETC. -Will it be brought inside or left at the curb? -Will it be lifted off the truck or require a team to lift it off? -Will they come to the third floor? -Will they deliver to a school? -Will there be one or two delivery people? In other words, what services do you need? And how do you make sure, when you order something, that you will get the correct services?!? Most Common Shipping Complaints Shipment was damaged in transit It took weeks to get to me They dropped it at the curb Carrier didn't show up on time They were rude ...of not receiving the necessary services? ...of having my item shipped with a low-rate carrier, who takes weeks to deliver my product? ...of receiving a damaged product? ...of dealing with a rude carrier? ...of having my item dropped off at the curb? How Do You Avoid Shipping Pitfalls? To avoid common pitfalls in shipping, it is very important to order from companies who take your satisfaction seriously - putting you ahead of their bottom line FACT: Many people choose the store they buy from only because they offer the cheapest price available. (This is a bad idea). YOU GET WHAT THEY PAY FOR Cheapest pricing often leads to the use of the worst carriers, with no services added on. So you might pay less, but your purchase will lead to lots of frustration, waiting, and potentially damages. The fact is that you get what THEY pay for. And often, if they are the cheapest price on the market, they must cut corners to eke out a few dollars of profit on the sale. This is just not the type of business you want to work with, because they will provide you with a cut-rate carrier and shoddy services - because that's all they can afford! The less they pay for, The more issues you get. So what should you do? 1. Purchase from a solid company with a great reputation. 2. Ask for the name of the carrier they will use, and for a list of exactly which services you will receive with the shipment. 3. Specifically request to add on inside delivery. A top rate company will be glad to include it for you (so your shipment isn't dropped at the curb). 4. When you receive your shipment, make absolutely sure you open and inspect it BEFORE signing off on the delivery slip. Once you sign off, the carrier will treat it as a perfect shipment, even if you find damages later.

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SHIPPING:CARRIERS, SERVICES,& YOU GET WHAT

THEY PAY FOR

YRCOld Dominion

Con-WayRoadrunner

XPOEstes

FedEx FreightUPS Freight

ABFR&LSAIA

Pitt OhioSoutheastern Freight

PilotAIT

DaylightDaytonAveritt

WHY SOMANY?!?ARE THEYALL THESAME?

CARRIERS

MannaLodesoCRST

Forward AirAAA Cooper

JB HuntSwift

HollandReddawayA Duie Pyle

Short answer is no...

It is often impossible to know, when youorder furniture for your office or home,

what exactly will be included in the deliveryof that furniture:

INSIDEDELIVERY

LIFT GATERESIDENTIAL

TWO MAN

LIMITEDACCESS

SERVICES

ETC.

-Will it be brought inside or left at the curb?-Will it be lifted off the truck or require ateam to lift it off? -Will they come to the third floor? -Will they deliver to a school? -Will there be one or two delivery people?

In other words, what services do youneed? And how do you make sure,

when you order something, that youwill get the correct services?!?

Most CommonShipping Complaints

Shipment was damaged in transit

It took weeks to get to me

They dropped it at the curb

Carrier didn't show up on time

They were rude

...of not receiving the necessaryservices?

...of having my item shipped with alow-rate carrier, who takes weeks to

deliver my product?

...of receiving a damaged product?

...of dealing with a rude carrier?

...of having my item dropped off atthe curb?

How Do You Avoid Shipping Pitfalls?

To avoid common pitfalls in shipping, it isvery important to order from companies

who take your satisfaction seriously -putting you ahead of their bottom line

FACT: Many people choose the store they buy fromonly because they offer the cheapest price available.

(This is a bad idea).

YOU GET WHAT THEY PAYFOR

Cheapest pricing often leads to the use of the worst carriers, with no services addedon. So you might pay less, but your purchase will lead to lots of frustration, waiting,

and potentially damages.

The fact is that you get what THEY pay for.And often, if they are the cheapest price on the market, they must cut corners to eke

out a few dollars of profit on the sale. This is just not the type of business you want towork with, because they will provide you with a cut-rate carrier and shoddy services -

because that's all they can afford!

The less they pay for, The more issues you get.

So what should you do?1. Purchase from a solid company with a

great reputation.

2. Ask for the name of the carrier they willuse, and for a list of exactly which services

you will receive with the shipment.

3. Specifically request to add on inside delivery. Atop rate company will be glad to include it for you

(so your shipment isn't dropped at the curb).

4. When you receive your shipment, makeabsolutely sure you open and inspect it BEFORE

signing off on the delivery slip. Once you sign off,the carrier will treat it as a perfect shipment, even if

you find damages later.