GREG JAMES @ SUN MICROSYSTEMS, MANAGING A

GLOBAL TEAM

GREG JAMES @ SUN MICROSYSTEMS, MANAGING A

GLOBAL TEAM

With Hofstede’s Dimensions of Cultural Values APPROACH

The Case’s Scenario:The Case’s Scenario:

Sun Microsystems-IT solutions Company- one of the largest share holder in global IT sector with Global teams filled with efficient and effective employees who work with a choice of an employee-friendly Open Work environment.

Greg James, a successful engineer and “Outstanding Manager Award” winner was appointed as global manager at Sun Microsystems, Inc.

Cont..Cont..

He sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a customer system outrage.

Rather than finding a smooth and easy solution to the rapidly increasing customer dissatisfaction that motivated his trip, he finds himself facing disturbed work, global collaboration, conflict and management issues that are threatening to unravel his team.

James Team – Hofstede’s Framework:

James Team – Hofstede’s Framework:

According to Hofstede, though there was a large power distant culture in the organization, manager’s played a blame game upon each other showing no accountability.

Each country’s employees according to their culture had a problem .

Cont...

Indian’s Way: Indian’s Way:

Had a fewer agenda items and their concerns were reviewed last and thus consistently interrupted.

Longer working hours and no creativity work.

a)Resembles a want of Masculine society & a bit of Feminine culture from the organization.

b)Have a weak uncertainty avoidance culture.

Frenchman’s Way:Frenchman’s Way:

Though their law doesn’t allow the hike, Compensation mismatch was their main concern , BUT with a life long job security.

a)Individualistic people also with a masculinity filled-in culture.

b)Long term oriented people.

c)Strong uncertainty avoidance culture.

American’s Way:American’s Way:

Perceived that not many leaves were granted than their French counter- parts and work being distributed unfairly.

a)Small power distant society people with individualistic nature.

b)Weak uncertainty avoidance country.

c)Short-term oriented culture.

Arab’s Way:Arab’s Way:

Feels disconnected and worried about the performance evaluations because of their unique cultural and time-consuming business relationship building challenges.

a)Collectivistic in-grouped people with large power distant culture.

b)Much of femininity is shown in their culture along with long term orientation.

Presented by:

N.Krishna NavdeepPiyushNakulPrashant