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For Immediate Release
Golden Gate BPO Solutions
Golden Gate BPO Solutions Expands Chat Support Services to a Second
Nearshore location for Existing Client, the leading Ecommerce Company
Specializing in Digital Photo Products and Services
Weston, Florida, April 27, 2016 – Today, Golden Gate BPO Solutions (“Golden Gate
BPO”), a global provider of customer management and business process outsourcing solutions,
announced it launched chat support services on behalf of an existing client at a second Golden
Gate BPO location, Belize City. Golden Gate BPO first began providing services to its client,
described as the market leader of digitized personal photo products and services, from its Santo
Domingo, Dominican Republic location in September of 2014.
Stephen Ferber, CEO of Golden Gate BPO Solutions, stated, “As in Santo Domingo, we
are providing a broad range of technical support and customer care services for our client, via
online chat, from our Belize City location. Our client has an extremely advanced and robust
retail ecommerce platform and places a high emphasis on quality and customer satisfaction
(CSAT). Our team in Belize does such a phenomenal job maneuvering through complex client
systems while delivering the highest quality of customer service. We plan to phase in phone
and email support as well so we can maximize utilization and serve them on a complete
multichannel basis. We are delighted our client has entrusted us to manage their continued
growth by expanding to a second Golden Gate BPO contact center site, and in a different
nearshore geography.”
Golden Gate BPO Solutions
Founded in 2006, Golden Gate BPO Solutions provides high quality and customized
multi-channel outsourced contact center solutions by bringing its executive management
experience to its specialized and regional contact center operating partners, each of who focus
on delivering the highest level of customer experience, whether the objectives are sales,
customer care or technical support.
Golden Gate BPO believes that the highest level of customer service experience, and
attention to a Client’s and their customers’ needs, is best delivered by specialized and
narrower-focused outsource companies - whether the focus is by region/country, service
capabilities and/or other unique or differentiating factors. As an executive team that has
experienced what contact center commoditization feels like, standardization to the point of
lack of flexibility and with the larger global “category killer” firms emphasizing their own short
terms financial goals ahead of their clients’ goals and priorities, we created Golden Gate BPO
Solutions as a competitive economic alternative focused on day-to-day strategic partnership
with each and every client.
Our customer engagement centers are currently located in the United States, Dominican
Republic, Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email,
web chat, social media, back-office, online help desk and automated support.
Media Contact:
Golden Gate BPO Solutions
Barb Gray
888-501-8368 x1
For more information Golden Gate BPO Solutions:
www.GoldenGateBPO.com