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| Media – Sauce | Mellissa Norman © C O P Y R I G H T M e d i a S a u c e Gnomes, lego & other steps to building a social business model. @melmediasauce

Gnomes,lego & other steps to building a social business model

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A talk at this years Social Media Week London @ the event on ' How social media is impacting business models'. Other speakers include Tom Hulme- Ideo, Lisa Rodwell - Moo, Jon Mell -IBM Watch here http://bit.ly/zDLHku

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Page 1: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Gnomes, lego & other steps to building a social business model.@melmediasauce

Page 2: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Pact, BBC, Endemol, BBH, NESTA, C4, UNESCO, Social Media Week, Nokia, Ogilvy, Facebook, Skillset, CIDA, Southwest Design Forum, Metropolitan Film School, NixonMcinnes, Executives Association of Great Britain, and the Brighton Festival, as well as over 200 SMEs.

Picture by Owen Blacker

Page 3: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Theme Champion Business Models & Growth

Page 4: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

The current situation…

“Great business models can reshape industries and drive spectacular growth. Yet many companies find business-model innovation difficult. Managers don’t understand their existing model well enough to know when it needs changing—or more

importantly, how to change it.” Harvard Business Review, "Reinventing Your Business Model" by Mark Johnson, Clay

Christensen and Henning Kagerman

Page 5: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

The beginning..The Story of my search for Business models

Page 6: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 7: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 8: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

According to Warren Bennis, (1969)

Organisational Development (OD) “is a complex

educational strategy intended to change the

beliefs, attitudes, values, and structure of

organizations so that they can better adapt to

new technologies, markets, and challenges,

and the dizzying rate of change itself.”

Page 9: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

10 Steps To Build a Social Business Model

Page 10: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 11: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

What are you passionate about?

• Build it into your Vision statement• Your mission statement• All your branding , marketing, social

activity• Be laser focused with your messages

Page 12: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 13: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

How can you build collaboration into your business?• Collaborative decision making• Co-creation with your customers• Building an eco-system of

partnerships between employees, customers and suppliers/partners

Page 14: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 15: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

What do your customers find valuable?

• Find out what ‘job’ your customers use your products/services to do.

• Is there a chance some one can use technology to deliver more value for less?

• How much will they willing to pay in 3 years?

Page 16: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 17: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

How can you simplify your business?

• Change your internal processes/systems• Product/service offering• Customer pipeline

Page 18: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 19: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

How can you change your business into a learning organisation?

• Provide formal/informal /learning ops• Capture learning outside individuals• Collectively, review how you do things

and how you can improve.

Page 20: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 21: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Ask the ‘what, why, where, how questions?• Write the questions as a team• Collectively try and answer the questions• Implement answers and plans into your

strategy

Page 22: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 23: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Are you agile enough to deal with rapid change?• Review how you have responded to

change historically.• What habits exist in your organisation,

that might be resistant to change?• How can you speed up your reaction

time?

Page 24: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 25: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

What can you innovate?• Balance strategy and play• Creativity is a valuable asset in business

innovation• Be prepared to fail, repeat and learn

Page 26: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Original

Page 27: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

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Are your off and online processes integrated?• Analyse each area of your company • Do your offline processes need to be

changed? • How can you integrate your online

processes into your business model?

Page 28: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Page 29: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

What insight have you collected about the way you do business?• Collect off and online data on the way

you do business & your customers• Build insight into your whole business• What changes does this suggest for your

business?

Page 30: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

The Leap Day Business ChallengeEmail us for a free worksheet to help you review your business model

Bm (at) creativeindustriesktn.orgPrizes by

Page 31: Gnomes,lego & other steps to building a social business model

| Media – Sauce | Mellissa Norman

© C O P Y R I G H T M e d i a S a u c e

Thank you!You can tweet at me here @melmediasauce or @creativektn

You can email me here mel (at) media-sauce.orgJoin the business model community on the TSB’s connect websiteFor free reports, events & interviews http://bit.ly/x8QUKI,