Giving and receiving

feedback –

culture and purposeWho, when and where - and of course what to say

Before you give feedback

Why give feedback?

Does this benefit the

organization?

What outcomes to I

expect?

Why give feedback?

You got annoyed or found it difficult to handle

something

You saw someone else found something difficult and you want to say ‘hey its ok – I did that too once’

You were afraid –someone took a risk which is against company policy

Someone crossed a personal boundary

It can’t happen again !

You were just a bit disappointed in someone

- You have noticed something good, that you want to applaud and you want it to happen more often

- You have noticed something difficult to deal with, which could have been done better

- You have learned something yourself, which you want to share

- You have seen someone else learn something, which the team as a whole would benefit from learning

Why feedback can come up as an issue -

Changing the culture into one where ‘feedback’ is

seen as a normal part of life

Rule – setting – (communication) – may lead to feedback from your staff

• New objectives – set a timeframe

Accepting change – (process) – may lead to the need for clarification in practice

• Changes are in place – bedding down – target outcomes

What is my desired outcome ?

Tangible benefit to the work-flow

Clearing up ambiguity in previous communication

Learning something new or emphasising something good

Making a clear communication about performance, which will have a pay

check impact

Many other situations, each in its own corporate milieu

Make your desired outcome clear – first to

yourself, then to the recipient of your feedback

How to go about it

Giving feedback

Formal or informal ? Check your desired outcome first.

Saying the right thing to the right person at the right time, in the right

tone.

(Saying what you want to say via email, or social media? Look at the implications, and room for misinterpretation)

How to go about it Receiving feedback

Listening actively (face to face)

Clarify as you go along

Take notes if you feel you need to

Note any actions arising – and dates

or deadlines which apply.