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Keynote for Kluwer - CCH UK Conference 2012 for accountants and tax lawyers (London). About building a strong and relevant relationship with your customers.
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Getting Connected
Robbert Bouman
Introduction
Promise
Transition
A great violin
4
Greater Amsterdam
Area
• former big4 partners
• engagement
• rebels with a cause
Business Owners
5
Dreams and opportunities …
Hurdles …
a world class partnerhighly comitted to getting you there
8
3xPfR
1.Employee
Engagement
2. Technology
3. Value add services
4.Customer
Engagement
clarity
speed
On Technology
• A great hammer does not make a great carpenter
What makes a great violin?
GetConnectedWith your purpose
With your fans
