By: Nana Topuria

FedEx Facts

1971,Frederick W. Smith realized the need for an airfreight system which could deliver documents overnight.

Company was incorporated as 'Federal Express Corporation' in June 1971 at Little Rock, US.

In April 1973, FedEx commenced full-fledged operations across 25 cities in the US.

FedEx had suffered losses during the initial years of operations, but by 1976 it had started generating profits.

Today's FedEx is led by FedEx Corporation, which provides strategic direction to its operating companies that compete collectively under the FedEx name worldwide:

FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, FedEx Custom Critical, FedEx Trade Networks and FedEx Services.

Independently, each company offers flexible, specialized services representing the best supply chain, transportation, business and related information services.

CSR Definition General definition: A set of actions a company

takes to improve, maintain, or mitigate a company’s impact on society and the environment while increasing value.

CSR deals with role of business in society

FedEx CSR policy Ethics, workplace and diversity initiatives,

environment, and philanthropy

Ethics FedEx intent to create high business ethics

Mission Statement Corporate governance protocol

Code of Business Conduct and Ethics (CBCE) Whistleblower policies Alert Line

Governance hierarchy Independent Board of Directors Committee Charters (4)

Audit, Compensation, Information Technology Oversight, Nominating & Governance

Complimenting FedEx for its HR policies, Work Force magazine wrote,

"FedEx is an example of an organization that has created an effective HR strategy that supports productivity and profitability. The corporation's philosophy is that employees should be doing the kind of work they want to do."

In 2014 there was a scandal about FedEx. FedEx Corp. was charged with conspiring with Internet pharmacies over a decade to deliver drugs that were illegally bought online without a prescription, transactions brought the company at least $820 million in revenues. The company said it was innocent and accused prosecutors of unfairly assigning law enforcement responsibilities to the deliverer of more than 10 million packages a day. FedEx also said it has cooperated closely with federal and state law enforcement agencies for 42 years, and has assisted the Drug Enforcement Administration in "combatting rogue Internet pharmacies. "The charges against FedEx involve deliveries between 2000 and 2010 of medications from pharmacies that required their customers only to fill out an online form, without any need for a doctor's examination, diagnosis or prescription. Federal officials had informed FedEx by 2004 that illegal online pharmacies were using its services for illicit drug deliveries. In response, FedEx began separating drug deliveries from problematic Internet pharmacies and holding them for pickup at company stations.

Workplace & Diversity Initiatives

Employee Recognition Programs Five Star [enhanced service and profitability through teamwork] Bravo Zulu [above and beyond job expectations] Purple Promise [deliver superior customer service] Humanitarian Award [community service] CEO Safety Award [contribute to operational safety]

People-Service-Profit (P-S-P) Philosophy Survey-Feedback-Action (SFA) Program Health Risk Reduction and Cost Reduction Program

Twelve employee wellness initiatives Official Diversity Mission Statement and Corporate Diversity Council

Commitment of the employees

When the company was going through severe financial difficulties, the employees were prepared to sell their personal belongings and use their own credit cards to purchase fuel to deliver the packages to the customers. Even when the employees didn't receive their salary on time, they continued working with FedEx.

Environment FedEx stated priority: Provide global connections while minimizing

its environmental impact Main focus areas (3)

Conservation All electric delivery vehicles and commercial hybrid trucks

Route optimization

Extensive recycling program

Alternate energy Solar and green power

Drive train configurations

Hybrid diesel/gasoline-electric

Industry leadership

Philanthropy Philanthropic investment focus (3)

Emergency and disaster relief Transporting aid Funding disaster preparedness education initiatives

Child pedestrian safety Safe Kids Walk This Way program

Environmental sustainability EarthSmart, EarthSmart Outreach, EarthSmart@Work

Supports Red Cross and Salvation Army Employee volunteers Purchased 11 Emergency Services Response

Units Free shipping of emergency supplies $1 million pledge to Japan disaster relief

Evaluation FedEx engages in variety of CSR initiatives

Incidental/responsive: Japan and Haiti relief efforts Continuous: ORBIS International, Red Cross, Conservation International Internal: EarthSmart

Evaluation: Internal: FedEx annual CSR report External:

Recognition and awards

Ratings and indices

Recommendation Porter’s concept: “strategic CSR”

Aligns CSR with business goals – transforming from business cost to business strategy

Will leverage core competencies Requires mapping social opportunities Categorizing and prioritizing social issues

Improve annual CSR report Move beyond statistics and stories Include impact analysis and quantitative ROI assessments Understand CSR and financial performance are correlated

Conclusion In my opinion, as I understood by researching,

FedEx is one of the best place for working. They really care of their employees. They try to create the workplace where employees will be happy, satisfied and will love their job. They are involved in social activities. They are a part of several social groups. They have instant response on accidents (earthquake, flooding, etc.). They were awarded several times for a great CSR policies. They have recognitions from people and media. I think FedEx is a really good company and as a customer, my attitude became very positive for FedEx.

Thank You For Attention!