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Guidance on different questioning techniques, positive enquiry and open questions, closed, leading and loaded questions, pitfalls and pointers Image credit: artqu / 123RF Stock Photo
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QuestionsThe Fine Art of Questioning
Types of Question Closed Open Leading Loaded
The skill of facilitative Questioning
Its about Enquiry NOT Avocacy
What do you
think?
Don’t you Think!
The Extraordinary Power of Questions The most powerful tool
in the Meeting Owner, Chairman or facilitators armory
Questions request responses
Question elicit creativity and ideas
BUT Poor Questioning close these off
Kipling’s 6 Honest serving Men
Nearly always precede an open question
Useful for covering ground comprehensively
Open Questions
e.g. What effect on your career do you think your unfortunate dress sense has had? NOT AN OPEN QUESTION
Maximise opportunity to
expand
No pressure on respondent
Contains no element of the answer
Closed Questions Essential in right
place Can feel
interrogative Do not give space
for explanation Do not leave options
in how to answer “ Are you ill?”
Used to get information Move things on Ask non contentious
things Gather facts Elicit a yes or no answer “ What is your name?” “ Do you want to take a
break?”
Downsides of Closed Questions Dangerous if they force
‘uncomfortable disclosure Can be leading or loaded Can take you into difficult
psychological areas
Leading or Loaded Questions Like Icebergs 90% of these
lies below the surface A leading question contains a
specific answer being sought.. “You are the obstruction
to progress here aren’t you?
BEWARE of “Don’t you think?” it usually precedes a loaded or leading question
A loaded question contains an unjustified or unsubstantiated assumption.
Facilitative Questioning Essential in Meetings Enquiry not Advocacy Open Questionsing Draw Out Use Follow up Questions“ Can you say more about that ?”There are times when Closed Questions are appropriate – “ What time do we need to stop by?”
Questioning Pitfalls Asking more than one question in
the same sentence. Loaded questions – “You do want to
stop this topic now don’t you Sally?” Confusing or very long questions. Following a statement from an
attendee with a question directed at no one in particular… is it me he is asking or someone else..
Hiding your opinion in a question as an independent attendee, facilitator, meeting owner of chairperson
The Magic Question is… The one which no one seems to want to
ask. The one that pulls the rabbit from the hat The so called stupid question.. The one that unlocks a deadlock or.. Flushes outs the elephant in the room The one that allows attendees to reveal
new connections