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Enhancing Customer Centric Supply Chains – Part 2
Mark Morley, Industry Marketing Director
Slide 2 | © 2013 GXS, Inc.
Enhancing Customer-Centric Supply Chains Study
Led by Professor
Martin Christopher
SCM World Speaker
Faculty Member
Emeritus Professor of Marketing and Logistics
at Cranfield School of Management
Slide 3 | © 2013 GXS, Inc.
GXS Managed ServicesPeople, Process, and Technology
Slide 4 | © 2013 GXS, Inc.
GXS Managed Services Experience
Areas of Expertise• Infrastructure
• Operations
• Implementation
• Support
• Recognised as Number One Transaction
Outsourcing Vendor
• Over 500 customers utilising Managed
Services today
• Extensive Transformation Capabilities
• Capacity to develop 10,000 maps
annually
• Over 30,000 maps and 200 document
types currently in production
• Areas of Expertise:
• Program management
• Global network infrastructure
• E-Commerce operations management
• 24x7 support, visibility and alerts
Slide 5 | © 2013 GXS, Inc.
GXS Managed ServicesPeople, Process and Technology
Slide 6 | © 2013 GXS, Inc.
Challenges with Data Sharing
Suppliers Retailer
Very Large
Files
1GB+ choking the
IT infrastructure
Many Different
Formats
EDI, CD, Vendor
Portal
Many Different
Protocols
AS2, FTP/S, S/FTP,
Proprietary MFT
Speed of Data
Availability
Hours, Days,
Weeks, Months
Data Fields
Vary
Between 10-1000
fields available
Poor Data
Quality
Before use –
cleansing required
Incomplete
Data Set
Missing stores or
days of sales
Retailer
Fees
Some demand
compensation
Slide 7 | © 2013 GXS, Inc.
Supporting a Customer’s Communication Requirements
• GXS Managed Services provides
mediation between any communication
protocol and provides interconnectivity to
numerous private B2B networks around
the world
Customers need the flexibility for
suppliers to connect to them
using any type of communication
protocol via any regional network
anywhere in the world.
Slide 8 | © 2013 GXS, Inc.
B2B Must Support Many E-Commerce Standards….
Slide 9 | © 2013 GXS, Inc.
Supporting a Customer’s Messaging Standards Requirements
• GXS Managed Services provides
extensive any-to-any mapping services
and can provide support for formats
used by ERP systems such as SAP
and Oracle.
Customers need to be able to
exchange any type of business
document with their suppliers,
irrespective of the country or
industry they may be working in.
Slide 10 | © 2013 GXS, Inc.
Improving Quality and Compliance of Information Sent to a Customer
• GXS Managed Services can check the
quality of information contained within a
B2B document, according to predefined
business rules, and can raise an alert if
an error is found.
Customers need their suppliers to
send accurate B2B documents to
them so that they can be fed into
back office systems with minimal
or no rework.
Slide 11 | © 2013 GXS, Inc.
Improving Community On-Boarding to Win New Customer Contracts
• GXS Managed Services provides a
comprehensive community on-boarding
service to allow trading partners of any
size or technical capability to be able to
connect to a B2B Platform.
Customers need their suppliers
to be in a position to start
immediately on new supply
contracts, irrespective of where
the goods are to be delivered to.
Slide 12 | © 2013 GXS, Inc.
Communicate With a Customer via a Highly Available B2B Infrastructure
• GXS Managed Services operates across a
high, 99.95%, available, B2B
infrastructure with two data centres with
built in redundancy, disaster recovery and
fail-over capabilities.
Customers need to be assured
that B2B documents can be
exchanged with them 24/7 and
there will be no downstream
interruption to business systems
or production lines.
Slide 13 | © 2013 GXS, Inc.
Proactive Monitoring of Customer Related B2B Transactions
• GXS Managed Services provides
proactive monitoring of all transactions
so that if a problem is detected it can be
resolved before the customer or supplier
is impacted.
Customers need to be assured
that transactions coming in from
suppliers are flowing correctly
and are being converted into the
appropriate formats as and when
required.
Slide 14 | © 2013 GXS, Inc.
Provide a Flexible/Scalable B2B Platform for a Customer
• GXS Managed Services offers a fully
flexible and scalable B2B infrastructure
that can support a customer’s B2B
requirements across any time zone,
language or local business convention.
Customers need their suppliers to
be able to support their operations
anywhere in the world,
irrespective of time zone,
language spoken or culture.
Slide 15 | © 2013 GXS, Inc.
Pushing Complexity to the Cloud
ANSI EDI
Tradacoms
E-InvoicingASN
CPFR
XML
AS2
Data Sync
E-Marketplace
Cloud-Based
B2B e-Commerce
Service
Customer A
Customer B
Customer C
Manufacturer’s
ERP Systems
RosettaNet
Fax-to-EDI
EDIFACT
Galia/VDA
SANNA
Zengin
OAGi OFTPSAP IDOC
Consider having a Cloud-Based B2B e-Commerce
Provider Manage Customer-Specific Requests
Slide 16 | © 2013 GXS, Inc.
Further Information
NA – http://www.gxs.com/resources/insights/
EMEA - http://www.gxsinsights.eu/4th_edition/index.htm
Slide 17 | © 2013 GXS, Inc.
Thank You
Phones
US: 1-800-334-2255, option 3
EMEA: +44 (0) 1932 776047
GXS web sites
US: www.gxs.com
EMEA: www.gxs.eu
