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ContactOffice
Virtual Office
Emakina Academy 8 : Enterprise 2.0
14 June 2007
ContactOffice ?
� Office 2.0 suite of applications
� Collaborative & Messaging solution
� Founded in 2000 by 4 Belgian serial internet entrepreneurs
� Presently more than 350.000 users
Functionalities
State-of-the-art Office 2.0 application
Shared Calendar (RSS) Shared ContactsTo DoShared NotesShared Bookmark (RSS) Forum, WikiBulletin BoardRss Reader.
Group Organiser
Mail (+ RSS)
IMAP4 & POP3(s)
SMTP, Webmail
Antivirus & AntiSpam
SMS, Fax, Alerts & Chat
Messaging
Web upload or WebDAV
RSS & Vod/Podcasts,
Public sharing
Documents Repository
Synchronisation withorganisers, pda's, phonesMobile access
Mobility Solution
Functionalities
Functionalities
All of the tools are Integrated in one User-friendly web 2.0 Interfaceand allow for Sophisticated Sharing
Functionalities
“There is a strong desire to purchase Web 2.0technologies — blogs, wikis, podcasts, RSS, socialnetworking, and content tagging — as a suite”
March 20, 2007“CIOs Want Suites For Web 2.0”by G. Oliver YoungForrester
Integration
http://www.contactoffice.com
Current Interface
Ajax based Interface
http://beta.contactoffice.com
Indication of new + total number of items in lists
Navigation repeated on left
Help and extra information
Dashboard giving quick access to main features
Marquee selection
Click to sort
• Multiselect, select range, (un) Select all
• Data grid,
•logical scrolling
• Drag & drop
• Special keys handling
• Sortable columns
• Contextual menus
Ajax based Interface
MenuBarin
PopupPanel
•Right-click contextual menu
Ajax based Interface
Everything can be shared with users and groups!
Sophisticated Access Right Model at user level
Applications : Individual user, Families, Associations, Companies, Departments, All kind of teams, ...
Commercial Model
� Hosted, Security, SLA� Personalised, Private Label versions� SSO : LDAP, CAS, RSA ClearTrust, ...� API : XML-RPC
How big ?
� 1 million registrations� 350.000 active accounts � 250.000 paying accounts� Global, 6 languages� Profitable since 2003!
Technologies
OO Architecture :
� Object Oriented Database
� Pure Java Backend (POJOs only)
� Build for scalability
� Clients abstraction layer:� Web (HTML & CSS)
� Pocket Explorer + Symbian
� Wap (WML)
� Voice XML (prototype)
Some happy customers
Why did they choose Contactoffice?
� Accessible at anytime from anywhere
� Reduced costs of acquisition and maintenance
� No investment and maintenance of material
� Uptime of more than 99,99%
� Great flexibility of deployment
� Update automatically included
� Allows for collaboration outside intranet
� Available in ASP and License mode
� Security of the data
Case Mobistar: objectives
• Objective: Offer Mobility Solution for mail and organiser to SME and Soho customers in order to facilitate the sale of GPRS.
• Mark-up on CO price in order to increase the « Arpu »
• Create traffic revenus with SMS and GPRS
Case Mobistar: Approach
• Management of the application on CO servers
• Offer for 3 subscription formulas in combination with GPRS subscription
• Direct and indirect sales of combined package (presented in a box)
• Offers access to web, wap, PDA and smartphone version
• Integration with Mobistar backoffice, hotline.
• SMS traffic is unlimited and billed on monthly invoice
Case Trade Federation: Fnaim
• Association of real estate experts (France)
• 800 Members spread over country
• Official Professional Association that defends the interest of the trade and gives services to its members
Case Trade Federation: Objectives
• Objective: Share and dessiminate information with its members
• Offer efficient work tools to its members
• Have a collaborative tool for secretariat
• Members are spread all over France
• Need for user-friendly tool
• Accessible from any computer (mobility)
• Easy administration
Case Trade Federation: Approach
• Management of the application on CO servers
• Offer 1 basic subscription to all members of association, they can upgrade to paying packages if they want with online-payment
• Tools: Calendar, Docs, Mail, SMS, Contacts, Forum
• Creation of personalised version with batch creation of account for members.
• Simple manual administration via Web-based administration tool.
Case University: Lyon 2
• University of human sciences of Lyon
• 24000 students, 3000 staff and professors
• At the forefront in France in e-learning and implementation of Information Technology
Case University: Objective
• Offer a professional communication and working tool to students,staff and faculty
• Tool should be rapidly installed in existing infrastructure (ownservers: linux and Max OSX, LDAP)
• Application should be managed and monitored by internal technical staff
• Recuperation of existing information in mail and virtual disk drives
• Data flows in order to import interesting contacts out of LDAP into addressbooks and inject student course schedule into calendar
Case University: Approach
• Application was installed from distance on Linux infrastructure
• Integration with Ldap developped in order to use logins and paswords present in Ldap
• Different subscription formula dependent on profile (student, staff, faculty)
• IMAP was used in order to allow users to recuperate mails and folders from old mail accounts
• XML data inflow procedure was developped in order to import datain addressbook and calendar
• XML-RPC for showing data of accounts in student portal page (# new mails, # new appointments,…)
Electrabel:
� First energy operator in Belgium
� Some categories of Electrabel staffuse a secured Intranet (automatic SSL encryption) to access documents quickly and easily.
TNT Airways:
� Express Courier company
� TNT Airways Belgium staff are provided with a communication software (email and SMS) to allow for an efficient transmission of information. In addition they get acces to document sharing tool
Other cases:
Life Demo
http://www.contactoffice.comor
http://beta.contactoffice.com
Free test account @ your disposal. Don't hesitate to contact me.
Patrick De [email protected]
+32-(0)2-647 92 35
