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Achieving Optimal Workplace Achieving Optimal Workplace Success through Effective Success through Effective
CommunicationCommunication
By Peter AdebiBy Peter Adebi
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Achieving Optimal Workplace Success through Effective CommunicationCopyright © Star Leadership, Inc.
What We Will CoverWhat We Will CoverParts of communication and the significance of each Parts of communication and the significance of each partpartEffective communication skills Effective communication skills Principles of interpersonal communication Principles of interpersonal communication Effective approaches to giving and receiving Effective approaches to giving and receiving feedback feedback How to manage difficult conversations How to manage difficult conversations Presentation and meeting facilitation skillsPresentation and meeting facilitation skillsBarriers to communication and how to overcome Barriers to communication and how to overcome them them
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Achieving Optimal Workplace Success through Effective CommunicationCopyright © Star Leadership, Inc.
What is Communication? What is Communication? Communication is an exchange of informationCommunication is an exchange of informationbetween one entity and another.between one entity and another.
Workplace communication involves speaking,Workplace communication involves speaking,listening, observing and the ability to understand listening, observing and the ability to understand verbal and nonverbal meanings in the verbal and nonverbal meanings in the communication process. communication process.
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Achieving Optimal Workplace Success through Effective CommunicationCopyright © Star Leadership, Inc.
Why is Effective Why is Effective Communication Important?Communication Important?
Effective communication ability ranked first Effective communication ability ranked first among the desirable personal qualities of among the desirable personal qualities of future employees future employees ((National Association of Colleges and National Association of Colleges and Employers)Employers)
Critical for success on the job Critical for success on the job (survey of 1000 HR (survey of 1000 HR Managers and Fortune 500 executives)Managers and Fortune 500 executives)
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Achieving Optimal Workplace Success through Effective CommunicationCopyright © Star Leadership, Inc.
Communication: ClarityCommunication: Clarity
Which message is clearer?Which message is clearer?
“ “My house is on fire!”My house is on fire!”
OrOr
“ “A magnanimous conflagration is A magnanimous conflagration is
consuming my domiciliary edifice.” consuming my domiciliary edifice.”
Apply the KISS principle in your writing, speaking Apply the KISS principle in your writing, speaking and other forms of communication.and other forms of communication.
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Achieving Optimal Workplace Success through Effective CommunicationCopyright © Star Leadership, Inc.
Principles of Interpersonal Principles of Interpersonal CommunicationCommunication
1.1. Interpersonal communication is inescapable.Interpersonal communication is inescapable.
2.2. Interpersonal communication is irreversible.Interpersonal communication is irreversible.
3.3. Interpersonal communication is complicated.Interpersonal communication is complicated.
4.4. Interpersonal communication is contextual – Interpersonal communication is contextual – Communication does not happen in isolation.Communication does not happen in isolation.
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Achieving Optimal Workplace Success through Effective CommunicationCopyright © Star Leadership, Inc.
To learn moreTo learn more
To learn more about the steps for To learn more about the steps for building a high-performing team, visit building a high-performing team, visit
Star Leadership® at Star Leadership® at
www.starleadership.uswww.starleadership.us
Contact the author at Contact the author at [email protected]@starleadership.us
